Join Homecare

Office 3, Barnwell House, Barnwell Drive, Cambridge CB5 8UU
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5.9 2 Reviews
  • Join Homecare, Cambridge
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Care Provided by Join Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Join Homecare Ltd
  • Person in charge
  • Lisa Sikder (Manager)
Are you the Owner/Manager of Join Homecare? View your Advertising Options

Join Homecare Reviews (2)

5.9

Join Homecare has a Review Score of 5.9 (5.909) out of 10, based on 2 reviews in the last 2 years. Over all time Join Homecare has 2 reviews.

Overall Experience

  • 1
  • 0
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  • 1

Date Published

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Review from S C (Friend of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with my friend the whole time that she has had Join Homecare and I have found them to be absolutely brilliant with her. They are very friendly and polite and it's so nice to see her interact with them. She has changed so much over the last few months, she is eating so much better and is
a lot more alert and bright. Now that there is a live-in carer she is so much more relaxed and doesn't have the worry of being on her own. She gets on so well with all her carers and they are always making her laugh. I would definitely recommend this Company to people as they have made such a difference for her, she wanted to stay in her own home, and Join Homecare has made this possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stella R (Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was not at all satisfied with the 'care' provided by this agency. I was often left with pads unchanged - I have incontinence. I had an important hospital appt and asked to be changed at 7,00 a.m. I was told I could not be changed until my usual time of 6,00 p.m. I said I had to go to hospital and
needed to be changed. The carers walked out. The ambulance could not take me as I was so wet and could have been infectious. The ambulance insisted on changing me and my bedclothes as would not leave me in such a state. I had also been left before for 24 hrs before being washed and changed, then not given my medication as was told the next client needed theirs. So my medication was deemed less important than that of others. This agency is not fit for purpose.

Reply from Meena Leader, Admin at Join Homecare

I am sorry that you feel this way. We have stopped providing support to you since late 2023, due to accusations and erratic behaviour. You have refused support with personal care due to fatigue and pain at times. You have always self-medicated too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.9 (5.909)

Overview of Review Score

The Review Score of 5.9 (5.909) out of 10 for Join Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.909 for Join Homecare is calculated as follows: ( (5 Excellents x 5) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 11 Ratings = 2.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Join Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Join Homecare

What Type of Services does Join Homecare offer?

Join Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Join Homecare to verify any information. View our terms and conditions. Join Homecare has a Basic Service – more info.