Home Instead (Mansfield)

Units 15-17, Oak house A, Ransom Wood Business Park, Southwell Road, Mansfield NG21 0HJ
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9.8 13 Reviews
  • Home Instead (Mansfield), Mansfield
Home Instead Mansfield are a local team, passionate about keeping people in their own homes in Mansfield and the surrounding villages.

Home is where the heart is and providing companionship, home help, personal care and Dementia care in a person's home makes people safe and comfortable in familiar surroundings.

Care Professionals receive in-depth training before meeting their clients, and also have the opportunity to attend specialist training and access to qualifications throughout their career with Home Instead. Home Instead match the Care Professional to the client based on interests and hobbies. No uniforms are worn but an enhanced DBS check is undertaken and four references are provided.

The team use what they call the 'Mum Test', providing care that they would expect for their own Mums!

Home Instead deliver top quality person centred care to all their clients.

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Care Provided by Home Instead (Mansfield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Cox (Manager)

Funding & Fees Guide for Home Instead (Mansfield)

  • Prices

  • Available on request

  • Available on request

Home Instead (Mansfield) Reviews (13)

9.8

Home Instead (Mansfield) has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Mansfield) has 13 reviews.

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Review from Kerry G (Granddaughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been with Home Instead Mansfield since it started two years ago and I cannot express the relief myself and the other members of our family feel, now we have such good quality care in place.
We all still work and are raising families of our own so going in for visits multiple times a
day was really hard to manage. Since finding Home Instead, I know that when I am not there, Grandad has someone to talk to about all his stories and has someone to make him lunch and prompt him to take his meds. He really is in safe hands! With his recent decline in health, Home Instead Carers have started to assist him with personal care, and action that with dignity and respect. They tend to him the way we would and I feel confident that he is having the best quality care on the market. Home Instead, I can't thank you enough. There really are not words for your outstanding care professionals, they really are angels in disguise.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your feedback. We enjoy visiting your grandad.


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Review from Ruth L (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Mansfield cared for my Dad in the last few months of his life. I cannot praise them highly enough, all the Care Professionals were on time, friendly and so lovely towards both Dad and also my Mum. I would recommend Home Instead Mansfield to anyone in need of home care - we couldn’t have
wished for nicer people to assist us when we needed it.

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Review from Sarah S (Daughter-in-law of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently changed to home instead, following a recommendation, to provide care and companionship for my mother-in-law. What can I say - they've blown us away! The carers are fantastic and my mother-in-law has taken to them straight away. The continuity of care is excellent - this stands out
when compared to other care providers as it allows them to develop a lovely relationship. The carers have helped us in ways that we didn't know would be possible and have made a real positive difference in all of our lives. They do go above and beyond. Thank you!

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your amazing review, it is an honour to be supporting your mother-in-law.


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Review from Jack B (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For many years my wife and I have looked after my 93-year-old parents who both suffer from dementia as well as other problems such as heart failure and recurring infections. In early 2023 we had to bring in some help and chose Home Instead Mansfield whose package seemed to be a cut above other care
providers. Fortunately they have more than fulfilled our expectations by providing us with a team of very competent, reliable and kind care pros who have been able to support my parents so well that we now regard them as friends of the family. More recently, Mum's deteriorating health required the introduction of continuous overnight care for which initially, my wife and I had to take on a significant share of the work. Once again, however, Home Instead came up trumps and soon found us some more brilliant ladies who have proved to be a perfect fit for dealing with the challenges of a very demanding job as well as providing us with the peace of mind that Mum was being properly looked after.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your review. It has been an absolute pleasure.


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Review from Simon B (Son of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. They provide the best care I could ask for. I couldn’t recommend them enough. I get urgent updates if there is anything needing my attention and there is a real desire to give my mum the best care possible.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for the review. We enjoy visiting Mum and making a difference.


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Review from M J (Husband of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought in Home Instead Carers to give me some hours of respite from looking after my wife who suffers from dementia. Each one of them has been patient, kind, gentle and caring with her. They've played games, looked through photos taken her for walks or simply chatted to her, none of which tasks are
simple or easy. More recently, my wife has had to go into a care home permanently as I had a fall, putting me in hospital for several days which has taken me many weeks to recover from. Once out of hospital, I had no hesitation in getting assistance from Home Instead to help with home difficulties; as previously, they were very good, the house was spotless and I was relaxed as a consequence.
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Review from John S (Son of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were introduced to Home Instead we have found the experience excellent and seamless. What has been a very difficult period for my father and family, Home Instead has been informative and very helpful in setting up a care plan for us. From day one the care received from Dad's carer
has been second to none, friendly and conscientious. Everyone has made my dad feel safe and happy and is providing the care to keep Dad at home. This is exactly what he wants, to be at home and feel cared for. Great service and highly recommended.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for the review. Such kind words and so glad your dad is benefitting from our service and feeling safe and cared for.


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Review from B L (Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers are very good to me.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for the review. We really appreciate you using us and enjoy our visits to you.


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Review from S B (Husband of Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided. It;'s also nice to see a cheerful face after a day without seeing anyone. The carers are willing to take on any task in the home.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for the review.
We really appreciate the feedback.


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Review from Glyn A (Son of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had another care company before we tried Home Instead, the comparison of quality of care and expertise is unbelievably 101% better. No more sleepless nights worrying if they will call on time to give medication and offer care and support for personal care to our dad and help around the house with laundry
and daily cleaning.
From management to care/support workers they are all excellent with a lovely happy attitude which has helped to make our dad and ourselves feel at ease that Dad is safe and in excellent hands, a big thank you.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your review, it is much appreciated. We enjoy visiting and supporting your dad. Thank you for choosing us.


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Review from M C (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Home Instead since my NHS help ended after a fall. Five months now and am very happy with the care and help I am receiving. Everything I have asked for has been attended to. I consider Home Instead to be very satisfactory.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you for your feedback. We are so glad that you are satisfied with our service and long may it continue and get even better.


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Review from Sharon D (Daughter of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with Home Instead (Mansfield), management are exceptional, constant contact which is very reassuring with the distance between my mother and I. All staff are really caring and nothing is too much trouble. I cannot praise this home care provider enough and would highly recommend
to anyone that is looking for outstanding support for any relative or friend.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your wonderful review. It is much appreciated.


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Review from Joanne W (Friend of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provider with a difference, they actually do care. I cannot believe the difference in my friend whom I have recently visited. They have gone from someone not having any passion or sense of purpose, to someone who is now full of life, mobility has improved so much due to this company, They go well
above expectations. The personal care provided and those small touches has made a real difference to my friend's life.
A big thank you.

Reply from Suzie Leeson, Director/Owner at Home Instead (Mansfield)

Thank you so much for your kind words. We truly want to make a difference to the lives of those we support.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (Mansfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Home Instead (Mansfield) is calculated as follows: ( (56 Excellents x 5) + (10 Goods x 4) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Mansfield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

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Suzie Leeson

Job Title: Director

Joined: 2022

Suzie is the proud Director of Home Instead Mansfield and is passionate about providing top-quality care to the people of Mansfield and the surrounding villages. She has experience working in the community as she has been the owner/manager of a Wiltshire Farm Foods office that supply frozen meals to local residents in Leicestershire and Nottinghamshire.


Suzie feels that there is a great demand for quality home care in the Mansfield area and surrounding villages and has built a strong team around her. She is passionate about looking after her team and her team will then look after their service users.


Suzie is a local mum of three grown-up children and enjoys keeping fit, walking the dog and socialising with her friends in her spare time. She has a partner Rob who also is part of the Home Instead team as a joint Director.


Lisa

Lisa Cox

Job Title: Registered Manager

Joined: 2023

I have 16 years of management experience and 6 years experience of in managing domiciliary care.


I have previously held my registration as a registered manager from 2019-2022.


I am a self-motivated, organised individual with excellent leadership and development skills. I have managed the day-to-day running of 6 busy domiciliary care branches in my career, providing strong leadership and motivation to the team to maintain and develop the care provided and continue to improve the effectiveness of the service during the covid pandemic.


I have an interest in continually developing my skills, I achieve this by looking for further training and registering my interest in relevant sites and newsletters to keep up to date with the changes in the care sector.


I have also developed my skills over the last 2 years by being heavily involved in the strength-based workshops which I have cascaded down to my team and other franchise owners and managers.


I have two girls and a wonderful partner. I enjoy spending time with family and friends and I love dogs. I am hoping to buy a dog which can join our Home Instead team very soon.


Frequently Asked Questions about Home Instead (Mansfield)

What Type of Services does Home Instead (Mansfield) offer?

Home Instead (Mansfield) offers Home Care.

How many Carers does Home Instead (Mansfield) employ?

Home Instead (Mansfield) employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Mansfield) to verify any information. View our terms and conditions. Home Instead (Mansfield) has an Enhanced Service – more info.