Apollo Care (Blackpool)

Lancaster House, Amy Johnson Way, Blackpool FY4 2RP
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9.9 10 Reviews
  • Apollo Care (Blackpool), Blackpool
Apollo Care (Blackpool) delivers high quality bespoke home care services, ranging from their Happiness and Well-being service, to their Dignity and Support service. They also offer an additional Support and Technology service which you can also choose to run alongside another service for extra reassurance that your family member is safe.

The significant difference with Apollo Care's service is that they provide a bespoke service that is tailored to your needs and wishes. They encourage you to have regular carers, which are matched with you based on your personality and interests, making sure that any carers visit you will have been introduced to you first. For larger packages, a small team of carers is encouraged. This allows you and your carers to really develop a positive relationship, making it easier to successfully achieve your desired outcomes and live an independent and fulfilled life at home.

If you are considering getting support at home, for yourself, a friend or a family member, please call for a chat to discuss what you are looking to achieve, and whether the team at Apollo Care (Blackpool) can help you achieve your desired outcomes. If they don't feel that they can help you, they will always advise on what support would be more suited for you - all they want is for everyone to have the opportunity to be able to remain independent and safe at home.

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Care Provided by Apollo Care (Blackpool)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Craig Murray (Manager)

Funding & Fees Guide for Apollo Care (Blackpool)

  • Prices

  • £32.00 per hour for Happiness and Well-being Package

  • Each care package is tailored to each customer and the fees are generated according to the needs of each individual

Apollo Care (Blackpool) Reviews (10)

9.9

Apollo Care (Blackpool) has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Apollo Care (Blackpool) has 10 reviews.

Overall Experience

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Review from Terry J (Friend of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care is simply fantastic.
The care they deliver is second to none.
Unlike other care agencies, the client and their families are the centre of Apollo's care policy and ethos.
All the carers are caring, empathetic, friendly, reliable. Carers are happy to spend time with the client, and are
not always clock-watching and trying to dash off as soon as they can.
Apollo brings the best care into the home setting, which benefits the clients so much.
I have no hesitation in recommending this company to anyone requiring personal and or domestic care within the home.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you so much for your heartfelt words! We are delighted to hear that you found Apollo Care's services to be exceptional and centred around the well-being of our clients and their families. Providing compassionate and reliable care is at the core of our values, and we're thrilled to know that our approach has made a positive impact. Our team of dedicated carers takes great pride in ensuring that each client receives personalised attention and support, without ever feeling rushed. Your recommendation means the world to us, and we are committed to continuing to deliver the highest standard of care to those who entrust us with their well-being. Thank you for choosing Apollo Care, and please don't hesitate to reach out if you ever need anything. We're here for you every step of the way.


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Review from Diane W (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother is very happy with the care she receives from Apollo. It is a very professional company to deal with and all the carers are extremely well trained, helpful and friendly. They go over and above to ensure that my mother is happy with everything, they really care about her well-being.
There is always someone in the office to talk to you about anything that may arise such as needing to change the time of a visit and nothing is too much trouble. My mother has been taken out for lunch twice in recent months and she has really enjoyed the social occasion. The costs compare very favourably with other organisations and we can highly recommend them.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you very much for this lovely review. We are delighted that you are both happy with our service and we will continue to work hard to keep these high standards. It is great to hear that the monthly events are well received; our team loves hosting these, please let us know if you have any ideas that we have not thought of yet.
Thank you again for taking time to leave this amazing feedback.


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Review from Max N (Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m a 52-year-old man who has many conditions and complications and I’ve been using care agencies and private carers for fourteen years now. I know my own mind so I tend not to stay with agencies that can’t cater for what I’m looking for, so when I started with Apollo and it being a new agency I expected
teething problems however I’ve seen non. From a care point of view, they are very adept and capable, they allow me to have the same group of carers as then I know that they know me and my needs, they are very efficient and extremely helpful proving themselves over and above the norm. They have the time for me personally to not only do the necessary tasks and medication prompts but also to check each and every time if I need anything else and they don’t rush to get out of the door. The care I have received has definitely kept me healthy, comfortable and improved the quality of my life. All involved there seem to have a zest for what they do and a bounce in their step, truly a delight to have.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you so much for this amazing review; our team will be thrilled to read this.
Our commitment is to select the right people and to ensure we have high standards across our service, we are proud of what we achieved so far. This review articulates perfectly what we work so hard to achieve every day, your kind words are greatly appreciated, thank you.


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Review from Ami C (Sister of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has young-onset dementia, and though physically able, he is confused. Apollo's carers are very good with him and engage in conversation during the visits. It is a good sign that I often hear my brother and his carer having a chuckle together.
The carers all differ, some males, some females,
some quite young and others mature,e but they all take an interest in their service users as people. They talk to my brother about his day, his interests and a wide variety of things, just like friends. One even plays him Rod Stewart and Elton John via his phone, during his visits, as my brother likes their songs.
I am very impressed by their patience and understanding of my brother's issues.
Naturally, we have our favourites, but they are genuinely all lovely people, and I am very happy to have them caring for my brother.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you so much for leaving us such a wonderful review. Our team love coming to support your brother, and we are delighted that you are witnessing, not only what a great job our team do but how much they care about the people we look after.


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Treated with Dignity

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Review from Brian G (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, very caring understanding patient helpful fun and friendly. My mum really looks forward to their visits. We have become really good friends with them some more than others. I cannot praise them enough, plus it gives me time to get out of the house knowing that she is in safe
hands. We have had a number of carers in the past but this company is by far the best.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you so much for leaving such positive feedback, it is a pleasure to support your mum.
Everything you have said is exactly why we set up Apollo Care Blackpool and I am amazed at what our team is achieving already. To hear that family members are feeling the benefit also is fantastic to hear. Thank you for taking the time to send this over, the whole team will appreciate your kind words.


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Review from M H (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my 82-year-old father who suffers from dementia and deafness are very happy with the service provided. Very helpful carers who must be commended for their dedication and patience. Just a shame he only gets to see them an hour a day.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you for taking the time to leave us a positive review, the team will appreciate this and we are glad to hear you are happy with our carers and their support. If there are ever any improvements you can suggest, please feel free to contact us anytime.


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Review from Maureen W (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apollo Care is the best and I am treated as a real person, not a number. Nothing is too much for any of the girls who come to support and care for me. I look forward to their visits as they have become like friends. Thank you for being kind and caring. Highly recommended.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you so much for taking the time to leave such a great review for us and for your kind words about our carers. Thank you for allowing us to support you and we will ensure we maintain these high standards.


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Review from V P (Client) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined Apollo Care in January and have not looked back.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you for taking the time to leave us a positive review - It is a pleasure to support you and it is great to hear that things have improved for you since you started with our service.


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Treated with Dignity

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Review from David S (Client) assisted by family/friend published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of Apollo Care (Blackpool) is second to none and the care received cannot be faulted. The management look after the care staff and clients with equal care which puts everyone at ease we feel very lucky to be with Apollo Care (Blackpool).

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you for taking the time to leave us such a great review. It is fantastic to hear you think so highly of our service and we will endeavour to maintain these high standards. We will pass your feedback to our team who will be thrilled to hear your appreciation of their hard work.


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Review from M P (Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always happy to welcome them when they come in. The carers are always happy to come. They are very efficient and find the time for a chat which is important when you are alone a lot as I am. They remind me about taking tablets and always make sure I am comfortable before leaving.

Reply from Craig Murray, Director at Apollo Care (Blackpool)

Thank you for such an amazing review. We are thrilled to hear that not only you find our care service so positive but also that our team take their time to chat with you also. We believe these 'small' things make such a big difference to your care.
Thank you for taking the time to leave your feedback, we will pass this on to our amazing care team to highlight what a great job they do.


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Treated with Dignity

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Apollo Care (Blackpool) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Apollo Care (Blackpool) is calculated as follows: ( (50 Excellents x 5) + (2 Goods x 4) ) ÷ 52 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apollo Care (Blackpool) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Craig Murray

Job Title: Director / Manager

Joined: 2022

Hi, I am the owner and manager of Apollo Care Blackpool.


I have been a home care manager since 2014, working for national care providers. I opened Apollo Care Blackpool, as I believe that people working in care, or receiving care, deserve much better.


Making a decision to have help at home is such a big decision for anyone to make. We want to support you find the right support for you and your family. You will want reassurances that you (or your loved ones) are safe, cared for, happy and able to remain independent at home.


To help reassure you of some of your worries, here are some of the things that we promise. All carers are carefully selected - I select the carers myself that I want to join us after confirming each person represents our values. We also ensure that carers are introduced to you first before they attend your home to provide support. This might not sound like much, but we believe it makes such a positive impact to everyone, relieving anxieties and builds trust. We also work to match everyone we care for to the right carers, based on interests and personalities.


These are just a small number of things that we do and it has always helped us to build fantastic relationships with both carers and service users in the past.


If you would like to know anything more or would like to chat about what we can support you with, please contact us.


Frequently Asked Questions about Apollo Care (Blackpool)

What Type of Services does Apollo Care (Blackpool) offer?

Apollo Care (Blackpool) offers Home Care.

How many Carers does Apollo Care (Blackpool) employ?

Apollo Care (Blackpool) employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Apollo Care (Blackpool) to verify any information. View our terms and conditions. Apollo Care (Blackpool) has an Enhanced Service – more info.