Nobilis Care Basingstoke

Belvedere House, Basing View, Basingstoke RG21 4HG
Submit a Review
7.3 2 Reviews
  • Nobilis Care Basingstoke, Basingstoke
Nobilis Care is a premier provider of compassionate, all-encompassing healthcare services, committed to improving the quality of life for individuals and families.

Emphasising personalised care and focusing on dignity and respect, the team offers an extensive array of services such as home healthcare, assisted living, and specialised medical assistance.

Nobilis Care upholds a commitment to excellence, integrity, and client well-being, guaranteeing the finest standard of care. Their mission is centred on enabling clients to live the way they choose.

Show Nobilis Care Basingstoke on the Map

Care Provided by Nobilis Care Basingstoke

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anna Evans (Manager)

Funding & Fees Guide for Nobilis Care Basingstoke

  • Prices

  • Bank Holiday Care Rates:
    1hr £45.00
    3/4hr £38.00
    1/2 hour £30.00
    Weekday Care Rates:
    1hr £30.00
    3/4 hour £25.00
    1/2 hour £20.00
    Weekend Care Rates:
    1hr £33.00
    3/4hr £28.00
    1/2hr £22.00

  • Pricing dependant on needs of the client.

Nobilis Care Basingstoke Reviews (2)

7.3

Nobilis Care Basingstoke has a Review Score of 7.3 (7.333) out of 10, based on 2 reviews in the last 2 years. Over all time Nobilis Care Basingstoke has 2 reviews.

Overall Experience

  • 0
  • 2
  • 0
  • 0
  • 0

Date Published

2
0
2
2
0

Review from R M (Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not had any problems with the service provided. The carers I have are kind, caring and always willing to help me with my needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Wife of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The good side of this review is that most of the carers are very good. However the greatest stress for me is carers arriving a lot earlier than expected (7 am instead of 8 am) which is not acceptable as I could be in the shower. I accept things happen during unforeseen circumstances but a text or similar
would be appreciated. It's also stressful trying to feed my husband, which due to a medical condition is very slow and sometimes difficult if they turn up a lot earlier than expected and then leave in a rush. Most carers wait a few minutes while I finish but it mostly feels difficult and they never stay the full allocated time. (Husband has one lung, bent windpipe and dementia.)

Reply from Mary Barney, Marketing Executive at Nobilis Care Basingstoke

Thank you for taking the time to share your feedback. Your comments are very important to us, and we truly appreciate you bringing these issues to our attention. Please be assured that we take your concerns seriously, and we will be reviewing the points you've raised with our team to ensure improvements are made. We are committed to addressing the issues you mentioned and will do our best to enhance our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for Nobilis Care Basingstoke is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.833 for Nobilis Care Basingstoke is calculated as follows: ( (2 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 12 Ratings = 3.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nobilis Care Basingstoke is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Anna

Anna Evans

Job Title: Registered Branch Manager

Joined: 2020

We would like to introduce you to our exceptional Branch Manager, Anna Evans, Anna brings a wealth of knowledge and a compassionate approach to our team.


Anna's journey in Nobilis started as a team leader, where she developed a deep understanding of client care and the importance of empathy in the field. Her dedication to improving patient outcomes and fostering a supportive environment for both staff and clients led her to transition into management roles.


At Nobilis Care, Anna is committed to ensuring that our branch operates seamlessly and efficiently. Her leadership style emphasizes collaboration, innovation, and a client-first mindset. Anna believes in empowering her team through continuous education and professional development, ensuring that we provide the highest standard of care to our community.


Under Anna's guidance, Nobilis Care continues to thrive and uphold our mission of delivering compassionate, personalized care to those in need. Feel free to reach out to Anna with any questions or to learn more about how we can support you and your loved ones.


Frequently Asked Questions about Nobilis Care Basingstoke

What Type of Services does Nobilis Care Basingstoke offer?

Nobilis Care Basingstoke offers Home Care.

How many Carers does Nobilis Care Basingstoke employ?

Nobilis Care Basingstoke employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nobilis Care Basingstoke to verify any information. View our terms and conditions. Nobilis Care Basingstoke has a Platinum Service – more info.