South Manchester Care Ltd

436 Barlow Moor Road, Manchester M21 0AB
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7.8 8 Reviews
  • South Manchester Care Ltd, Manchester
South Manchester Care are a CQC registered Home Care agency based in Manchester. They provide tailor made services to those in need of care. All staff are fully trained, DBS checked and fully vaccinated.

At South Manchester Care, care workers can offer a range of personal care services, including:

- Assistance in or out of bed in the morning or evening
- Getting dressed or undressed
- Help with eating and drinking
- Support with any necessary medication
- Providing company for those living alone
- Assistance where disabilities may hinder individuals doing certain tasks
- Washing, bathing and showering.

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Care Provided by South Manchester Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • South Manchester Care Ltd
  • Person in charge
  • Danielle Johnson (Manager)

Funding & Fees Guide for South Manchester Care Ltd

  • Prices

  • From £25.00 per hour

South Manchester Care Ltd Reviews (8)

7.8

South Manchester Care Ltd has a Review Score of 7.8 (7.750) out of 10, based on 4 reviews in the last 2 years. Over all time South Manchester Care Ltd has 8 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 1

Date Published

8
0
0
4
4

Review from Amal A (Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the cleaning carried out on her fortnightly visits. All the people in the company that I've had dealings with have been courteous, helpful and a pleasure. Very polite and professional.

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Review from Nick W (Grandson of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using South Manchester Care for almost a year now and we are very satisfied and pleased with the service. My grandfather gets on very well with all of the carers and they are very professional and kind. The service is good value for money, reliable and all carers are of a high standard.
No complaints, highly recommend.

Reply from Mian Habib, Managing Director at South Manchester Care Ltd

Thank you for your kind reveiw. It’s been a pleasure looking after your grandad. We hope we can continue meeting his personal needs and we hope you carry on being satisfied with the service.


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Review from Jeanette P (Grandmother of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, can't fault anything. Provider and my grandson get on very well and he looks forward to him coming.

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Review from Z M (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Instruct at your own risk! Appointed to care for my father who has dementia. As this is a fairly new company I put up with all their incompetencies with the view I will support a new business and they will learn and take on board feedback. The registered manager left due to fears of the company being
reported to the CQC and it affecting their progression in their nursing career. Also, the fact they don’t have a single policy in place and it’s illegal how they operate. They have one good carer which they use for the initial few weeks to procure clients and then it seems they send anybody. The contract I received was a cleaning contract which shows the lack of thought into the care agency aspect of the business. I wish I had left sooner.

Reply from Richard Copestick, Registered Manager at South Manchester Care Ltd

Thank you for your feedback. At South Manchester Care we value all feedback whether that be good or bad. It is disappointing to us as a company that after 112 days caring for your Father, 3 times a day your opinion is so negative. I'm unsure why you believe the Registered Manager left, as I was appointed in November 2022, and continue in post? Nevertheless, I have reviewed the rotas and out of 336 visits made, we provided the same carer for 228 visits, which I believe to be an exceptional level of care continuity. I'm sure you would agree that staff are required days off, and as a business, we have to respond to sickness, in which case other staff have to attend. It allows for care to continue, minimising risk. If it provides you with peace of mind, we currently have 119 policies in place, which are accessible to all staff through our electronic HR portal citation; There are also hard copies in our office. We take on board the points you've raised and wish you all the best.


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Review from Fayzan H (Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great services. They were very responsive and very friendly.
The people are efficient, and I love the work that they do.
I have a small apartment, and they come and clean up perfectly; I am also working during those hours as I work from home, so they come in and clean the apartment and then leave.

Reply from Mian Habib, Managing Director at South Manchester Care Ltd

Thank you so much for your kind words, Fayzan. Your feedback is noted and appreciated by everyone at South Manchester Care.


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Review from I S (Friend of Client) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, carers are like cheerful friends. They are highly professional, caring and very tidy. Staff have treated him with kindness, and the manager has been a great help. He has made some excellent progress since we started the services with South Manchester Care.

Reply from Mian Habib, Managing Director at South Manchester Care Ltd

Thank you for your kind words; it has been a pleasure caring for your friend, and it is amazing to see the progress he has made in such a short amount of time.


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Review from B M (Daughter of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend South Manchester Care Ltd, they gave great care for my mother while I was always. I would definitely use them again.

Reply from Mian Habib, Managing Director at South Manchester Care Ltd

Thank you for your kind review, it was a pleasure for our team to look after your Mother.


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Review from S C (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really happy with the service offered so far by South Manchester Care. All members of staff have been courteous and helpful. They have been quick to respond to enquiries and questions and always keen to make things easy for us. The carer they have provided for my dad has been great. He
is building a good relationship with him and my dad feels happy and cared for. I would be happy to recommend South Manchester Care.

Reply from Mian Habib, Managing Director at South Manchester Care Ltd

Thank you very much for your kind feedback. It has been our pleasure caring for your dad, and we hope that he continues to feel well looked after by our service.


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Current Review Score: 7.8 (7.750)

Overview of Review Score

The Review Score of 7.8 (7.750) out of 10 for South Manchester Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.750 for South Manchester Care Ltd is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) + (6 Very Poors x 1) ) ÷ 24 Ratings = 3.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South Manchester Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Mian Amaan Habib

Job Title: Director

Joined: 2021

Mian is one of the company directors, he owns the company alongside his Mother Farahat. Mian is in charge of the development of the business.


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Farahat Habib

Job Title: Director

Joined: 2021

Farahat is one of the company directors.


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Richard Copestick

Job Title: Registered Manager

Joined: 2022

Richard is in charge of the overall management of South Manchester Care.


Frequently Asked Questions about South Manchester Care Ltd

What Type of Services does South Manchester Care Ltd offer?

South Manchester Care Ltd offers Home Care.

How many Carers does South Manchester Care Ltd employ?

South Manchester Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South Manchester Care Ltd to verify any information. View our terms and conditions. South Manchester Care Ltd has an Enhanced Service – more info.