RTS Healthcare Services

3 Dedman Drive, Bishop's Stortford CM23 2YP
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9.5 6 Reviews
  • RTS Healthcare Services, Bishop's Stortford
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Care Provided by RTS Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Global RTS Ltd
  • Person in charge
  • Ellen Chimunye (Manager)

Funding & Fees Guide for RTS Healthcare Services

  • Prices

  • £25.00 per hour

  • The fees are staggered for different durations in homecare
    1 hour £25
    45 minutes - £20
    30 minutes -£18
    15 minutes - £15
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RTS Healthcare Services Reviews (6)

9.5

RTS Healthcare Services has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time RTS Healthcare Services has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
2
4
5
1

Review from J M (Son of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RTS I'm giving you a good review, as regards for the care for my mother, I really appreciate your services and it's a great help to myself and my family. My mum is very thankful for your services, as she would be able to do it all herself, cleaning, laundry, making food/getting food without your help.
I would like to make you aware of your staff that helps my mum with everyday tasks, I would like to thank them very much for the support, and I would like to thank RTS for the great service and support
Thanks again!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Savo T (Brother of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers continue to help/support my brother & keep me updated on his situation.
It gives me peace of mind, knowing I can rely on them to monitor him on a daily basis.
I would recommend the service they provide.

Reply from Ellen Chimunye, Manager at RTS Healthcare Services

Thank you. Supporting your brother would not be as easy and successful as it is without working in collaboration with you as a family. We do appreciate your support. Regards.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Relative of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

RTS Healthcare Services have been profession working along with us, reliable and compassionate to the needs of the client. RTS is responsive and flexible in covering shifts when required. Follows the support plan well and this has had a positive impact on the client. RTS is also able to engage the client
in new things and work collaboratively to ensure a safe and effective environment.

Reply from Ellen Chimunye, Manager at RTS Healthcare Services

Thank you for engaging RTS services. We are happy to be doing well on our assignments. We take our job seriously, that is why our motto is 'Changing Lives for Better'. Regards, RTS Healthcare.


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Management

Treated with Dignity

Value for Money

Review from Ross H (Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and under a very good manager. The carers are so lovely, kind, patient and friendly. They are very professional and well-trained. I would recommend this service to anyone seeking care because I'm receiving the best care. I will always remember the kindness, care and great love. Thank
you so much to the manager and your team.

Reply from Ellen Chimunye, Manager at RTS Healthcare Services

Thank you Ross for your kind words, we are really encouraged to continue to do well and even better. More importantly, we are happier if you are happy with our services. Our motto is "Changing Lives for Better" We are happy that we have managed to do that with you and others. Kind Regards.


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Management

Treated with Dignity

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Review from J M (Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good for all the services you give.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is fantastic. I feel like she is an angel sent for me at the right time. I had completely lost control of my life because of alcohol. My carer has q big heart and is patient even when I am not very cooperative. Now I feel like I am on the path to taking back control of my life. I wish I had
control over her pay, then I would make sure that she is paid more.

Reply from Ellen Chimunye, Manager at RTS Healthcare Services

Thank you M T for appreciating what we do for you. Our "motto" at RTS Healthcare is - Changing Lives for Better. We are therefore happy if we managed to do that with you.


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for RTS Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for RTS Healthcare Services is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RTS Healthcare Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about RTS Healthcare Services

What Type of Services does RTS Healthcare Services offer?

RTS Healthcare Services offers Home Care.

How many Carers does RTS Healthcare Services employ?

RTS Healthcare Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RTS Healthcare Services to verify any information. View our terms and conditions. RTS Healthcare Services has a Basic Service – more info.