Tutelacare

Peel House, 34-44 London Road, Office 216, Morden SM4 5BT
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9.7 14 Reviews
  • Tutelacare, Morden
Tutelacare aims to provide personalised care tailored to individual needs. They encourage individuals to have an independent and active lifestyle whilst respecting personal choices and wishes.

Care plans are person centred and reviewed regularly to capture the changing needs of clients. The team provide a holistic approach, working in partnership with other services and health professionals to ensure the well being of clients and their participation within the local communities.

The team provide support right from the beginning whether you require support to apply for a Care Needs Assessment with your Local Funding authorities through to managing your care or supporting day to day activities.

Tutelacare is fully regulated by Care Quality Commission (CQC), and all staff undergo Enhanced Disclosure and Barring Service (DBS) clearance and full reference checked to ensure you or your loved once are safe.

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Care Provided by Tutelacare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tutelacare Ltd
  • Person in charge
  • Justyna Miklas (Manager)

Funding & Fees Guide for Tutelacare

  • Prices

  • Starting from £25.00 per hour Monday to Friday day rate and from £30.00 on weekends day rate

  • Assessment of needs charged at £50.

Tutelacare Reviews (14)

9.7

Tutelacare has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Tutelacare has 14 reviews.

Overall Experience

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Review from A S (Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed urgent support with my epilepsy, in which Tutelacare was able to support me with my needs. And very caring and understanding, helped me with my anxiety, which put me at ease. I can highly recommend Tutelacare.

Reply from Justyna Miklas, Manager at Tutelacare

Thank you AS. Were so happy we could be of support to you and your needs


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Review from A P (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All lovely carers that look after my mum really well spend time with her take her shopping and to the hairdresser to try and keep her as active as possible to allow her to stay in her own home for her long as possible

Reply from Justyna Crosby-Davis, Manager at Tutelacare

Many Thanks. Were glad your happy with our services.


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Review from M B (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tutelacare stepped in for us when our previous care provider were being difficult and refused to extend Mum's sit-in hours. Thanks to Tutelacare's support by visiting Mum in the hospital when I was at work, they effectively saved her life and were able to be my eyes and ears. Mum and I were so happy
to have them helping out at such a crucial time. Thank you!

Reply from Justyna Miklas, Manager at Tutelacare

Many thanks for your kind words. Happy to be of support during a difficult time.


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Review from Natasha H (Granddaughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tutelacare are an amazing agency that has gone above and beyond for my grandmother, it is so comforting to know that she is being well cared for and all her needs are being met, no words can express the way I feel about these caregivers a huge weight has been lifted. To find the the right caregivers
who are compassionate, empathic and sensitive and dependable who just get it.
No more sleepless nights she is definitely in great hands.

Reply from Justyna Crosby-Davis, Manager at Tutelacare

Thank you! We are delighted to be of service to your grandmother and that we can provide the family with reassurance.


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Review from Jacqueline S (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently needed a bit of extra help with medication and mealtimes as she hadn't been consistent with taking her medication. After meeting with the managers who presented as very professional and knowledgeable in their field and also a great sense of humour I was happy to employ them with her care.
First and foremost they have aided in keeping up her independence by involving her in everyday tasks around the home, for example, changing her bedsheets which keeps the bedroom smelling fresh. My mums always kept the house spotless so things like these were noticed and of course, it is hard for her to let other people do these tasks due to her always being fiercely independent. They have also taken her for walks to the park or up the road as mum cannot go far unassisted and sometimes she can't make it out at all but they always offer. The local newsagent was so pleased to see her as she used to visit every day when she was able. Thank you for all your hard work Tutelacare!

Reply from Justyna Crosby-Davis, Manager at Tutelacare

Thank you for your valuable feedback. We are very pleased that you are happy with the care quality we provide.


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Review from L W (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Team Tutelacare has done an excellent job of caring for our father, who has Alzheimer's. They came highly recommended and that was evidenced in our first video call meeting. We live overseas and it was important that we were comfortable with a care team charged with caring for our father in our absence.
They presented professionally, providing a structured care plan for our father’s needs. Since working with them they have fulfilled all services promised which are documented on their website and more (i.e. waiting for workmen to service a boiler out of hours, daily reports/updates). For the hard work, integrity and compassionate and emotional support provided by the team - we are grateful and thank you. Last, but by no means least, our dad adores the team.
Go Team Tutelacare!

Reply from Justyna Crosby-Davis, Manager at Tutelacare

Thank you for your kind review! I am glad you are happy with the care your father is receiving.


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Review from Gemaine M (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best way to describe the care given is a brilliant carer, hard-working, motivating and makes their client feel comfortable and they are engaging with the client as well which is good for a sense of social lifestyle. Good care, recommend using.

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Review from Simon M (Niece of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring for Aunty with great dignity!
We were concerned about getting my aunt the best care possible. A friend recommended Tutelacare to me.
Combined with warmth and respect, Tutelacare offers a well-organised, effective service. All staff are knowledgeable and always willing to help.
My aunt requires
two home visits from a carer a day due to my daily schedule. After surviving Covid, my aunt had a fear of going out in the community, but with the guidance and support of the staff, my aunt had begun going out in the community once more and can resume the activities she used to like.
I am very impressed by their professionalism, efficiency and enthusiasm.
Tutelacare, thank you!

Reply from Justyna Crosby-Davis, Manager at Tutelacare

Thank you! We are always committed to the quality and person cantered care


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Review from Shivalini B (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing agency. Well-trusted and reliable. Good rates. They were amazing with my mum. There were no issues with regard to communication with management and myself as well as the healthcare workers. Would recommend to anyone requiring extra help.

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Review from I S (Granddaughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing company. They pay great attention to detail and cater well to individual needs. They helped me to create a care plan that covers everything needed including companionship. Since we have started Tutelacare I have seen a real change in my grandmother's character.

Reply from Justyna Miklas, Manager at Tutelacare

Thank you! Delighted you are happy with our services.


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Review from S F (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided for my mother. The staff are compassionate and patient, which is really important as my mother suffers from Alzheimer's. I am able to contact staff and receive a full commentary on the care provided daily.

Reply from Justyna Miklas, Manager at Tutelacare

Thank you so much for sharing your experience with us!


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Review from Dorota M (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found a Tutelacare poster in a shop in Putney. I found it very helpful to be written in my first language since my mum doesn't speak English. We have been working with this agency for about three months and we are very happy with the care they are providing. They are very understanding and also flexible
when tailoring supporting hours. We have an allocated care worker who is lovely and is always on time, which is important as I work full-time at the hospital. Also, the management keeps in touch with us to ensure everything is all right and we are happy.

Reply from Justyna Miklas, Manager at Tutelacare

We're glad you're happy with our services. Thank you!


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Review from Lisa E (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It can be very daunting looking for care for a loved one, and I walked into Tutelacare and felt a sense of home-from-home. The staff gave me time to ask as many questions/advised me on our best options.
They were kind and considerate and made sure that we were clear on all the information given.
Their
best interests are the client's and the family's needs.
Thank you so much for making this journey happy and comfortable.

Reply from Justyna Miklas, Manager at Tutelacare

Thanks so much for sharing your experience with us!


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Review from Simone M (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tutelacare is a new provider within the care industry which made me a bit hesitant at first, however, as a family friend referred them to me from professionally working with the directors in the past I gave it a go.
I needed to find a carer three times a day to support the needs of my elderly mother,
as I work full-time and have a family of my own.
I can say, I have not been more impressed and happy with the care that my mother is being provided with.
My mum is so much more bubbly and happy. The carers are polite and involve my mother in all aspects of her care. They have even got her up cooking which she had stopped doing for some time.
It has only been three weeks, I just hope with the demand on carers at present the quality of care remains the same.
Thank you, Tutelacare!

Reply from Justyna Miklas, Manager at Tutelacare

Thank you for your kind review! I am glad you are happy with the care your mother is receiving.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Tutelacare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tutelacare is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tutelacare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Justyna

Justyna Miklas

Job Title: Director of Tutelacare

Joined: 2019

I am committed to delivering the highest quality of care where person individual needs meet our expertise knowledge in health and social care.


My managerial experience and educational knowledge enables me to focus not only on maintaining but also improving once well being and quality of care.


In addition to my Diploma 5 in Health and Social Care I have completed BSc in Psychology, Msc in Functional Neuroimaging as well as PBS Coaching and MAPA (Management of Potential and Actual Aggression) training delivery.


My knowledge enables me to provide consultancy within Health and Social Care in areas such as: Elderly Care, Learning Disability, Complex Care or Mental Health Care.


Monique

Monique Crosby-Davis

Job Title: Director of Tutelacare

Joined: 2019

Over 10 years of experience managing within the Adult Social Care setting. Partnership working with external agencies, in delivering quality person-centered care.


Frequently Asked Questions about Tutelacare

What Type of Services does Tutelacare offer?

Tutelacare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tutelacare to verify any information. View our terms and conditions. Tutelacare has an Enhanced Service – more info.