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Unique Services Portfolio [UniQCare Islington] has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Unique Services Portfolio [UniQCare Islington] has 3 reviews.
Review from Callum K (Son of Client) published on 13 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reg, Manager at Unique Services Portfolio [UniQCare Islington]
We sincerely appreciate your kind words and are thrilled to hear that you and the family are pleased with our services. It's wonderful to know that our caregivers' professionalism and proactive approach have made a positive difference. Your satisfaction is our priority, and we're grateful you chose Unique Services. Thank you for trusting us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B A (Mother of Client) published on 10 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reg, Manager at Unique Services Portfolio [UniQCare Islington]
Thank you so much for your kind and thoughtful feedback! We are truly grateful for the opportunity to support you and are delighted to know that you're pleased with our care services. Your words mean the world to our team and inspire us to continue delivering the highest standard of care. If there's anything more we can do for you, please don't hesitate to let us know. Warm regards - All of us at Unique Services Portfolio Limited [UniqCare London & Glasgow]
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J O (Mother of Client) published on 13 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Reg, Manager at Unique Services Portfolio [UniQCare Islington]
Thank you for taking the time to share your experience with Unique Services Portfolio. Your feedback means the world to us, and we are truly grateful for your kind words. Knowing that our care and support have made a positive impact reassures us that we are fulfilling our mission to provide exceptional service. Your trust and support inspire us to continue raising the standard of care. If there's ever anything more we can do for you, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.944) out of 10 for Unique Services Portfolio [UniQCare Islington] is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Unique Services Portfolio [UniQCare Islington] is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Unique Services Portfolio [UniQCare Islington] is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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