Adonai Healthcare Services

Office 2, 17 New Road Avenue, Chatham ME4 6BA
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9.8 12 Reviews
  • Adonai Healthcare Services, Chatham
Adonai Healthcare Services offers a range of home care services to meet the unique needs of every person they support.

Care is completely person-centred and flexible, ranging from hourly visits to full time care.

The team are able to offer care for a variety of different needs, including mental health difficulties, learning difficulties, end of life, dementia and people with sensory loss.

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Care Provided by Adonai Healthcare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Adonai Services Ltd
  • Person in charge
  • Iheanyi Ezenwoke (Registered Manager)

Funding & Fees Guide for Adonai Healthcare Services

  • Prices

  • Fees depend on the clients' needs and the times required.
    We are happy to discuss the fees for your bespoke care package.

Adonai Healthcare Services Reviews (12)

9.8

Adonai Healthcare Services has a Review Score of 9.8 (9.765) out of 10, based on 12 reviews in the last 2 years. Over all time Adonai Healthcare Services has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
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Date Published

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Review from Mark S (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team continue to provide excellent care for my Mum and support for us as a family.
Mum has been receiving care since September 2023 and the care team have been very tolerant of my Mum's deteriorating health.
Great job everyone and thank you.

Reply from Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you so much for taking the time to share this heartfelt review. We are truly grateful for your kind words and for entrusting us with your mother's care. It is our privilege to support both your mother and your family and we are committed to adapting our care approach as her needs change. We understand how challenging it can be to witness a loved one's health decline, and we are here to make this journey as comfortable and supportive as possible for all of you. Our team deeply values the opportunity to be a part of your mother's care and to offer you the reassurance and support you deserve. Your appreciation means a great deal to us and fuels our dedication to providing compassionate, quality care every day.


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Review from Linda B (Sister of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I feel the care my brother receives is very good. The carers are all very respectful, caring and friendly to my brother and family members. There are two in particular where nothing is too much trouble and they never seem to rush him, for which we are all very grateful. Some, however, whilst
still respectful, kind and supposedly fully trained don't always adhere to the needs of my brother. They are often in a rush to get the bus to their next client which then leaves him in discomfort. This leads to my sister-in-law having to watch them to make sure things are done properly for him and correct them if not, which is not nice for her. Maybe a company driver instead of relying on public transport? She should be able to use the 20 minutes or so to have a little respite for herself which I consider important for her as his sole carer 24/7 365 days a year. Finally, with carers in and out four times a day, it would be considerate for them to wear shoe covers, especially in wet weather as they access carpeted rooms.

Reply from Iheanyi Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you for your feedback. We're delighted to hear that overall, your brother's care is meeting your expectations and that our carers are providing the thoughtful, unhurried support that you and your family appreciate. We are, however, concerned about the instances you've raised regarding some carers rushing and not fully attending to your brother's needs. We sincerely apologize for any discomfort this has caused. We will be reviewing this situation immediately and addressing it with the relevant staff members to ensure they are better equipped to manage their time between appointments. Your suggestion about transportation and shoe covers is also very helpful, and we will ensure that all carers are reminded to wear shoe covers upon entering carpeted areas. Additionally, we want to make sure your sister-in-law gets the respite she deserves during visits, so we'll address this with the team. Please be assured we are committed to making improvements for your brother's comfort.


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Review from M B (Client) assisted by family/friend published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Can only speak for my carers, couldn't ask for better.

Reply from Iheanyi Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you feel your carers provide excellent support and care. It's wonderful to know that your experience has been positive and we truly appreciate your kind words. Your satisfaction is our top priority and we are committed to continuing to provide the best possible care.


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Review from T D (Grandson of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite and pleasant.
Very good care.

Reply from Joseph Ezenwoke, Director at Adonai Healthcare Services

Thank you for your kind review! We're delighted to hear that you found our staff to be polite and pleasant and that you are happy with the care provided. We greatly appreciate your feedback and encourage us to continue delivering the highest standard of care.


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Review from Karen D (Granddaughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot recommend the ladies who care for my grandmother enough. They are polite, cheerful and caring and always have my grandmother's best interests at heart. It's a real peace of mind for us as a family that such good care is provided.

Reply from Iheanyi Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you. It's been a pleasure looking after your grandmother. We will pass your review on to the team.


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Review from Barbara R (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so caring and a credit to the company.

Reply from Iheanyi Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you so much for your kind words and for taking the time to share such a lovely review. We are delighted to hear that you are pleased with the care our team is providing. Our staff take great pride in delivering compassionate care, and it's wonderful to know that their efforts are appreciated. Your feedback means a lot to us, and I will be sure to pass it on to the team. They will be thrilled to hear that they are making a positive difference. Thank you again for your support!


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Review from T M (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and go above and beyond to care for my mum. I don't know what I would do without them.
I know you say don't mention names, but you know who they are, and you should be very proud of those staff.

Reply from Iheanyi Joseph Ezenwoke, Registered Manager at Adonai Healthcare Services

Thank you for the opportunity to look after your mum. We will pass your review on to our staff.


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Review from Debbie B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had received care from Adonai Home Care up until him being admitted to hospital in January 24 and then into a nursing home in March 24. During his time with Adonai he was very happy and enjoyed the company of his carer/s. These people are worth their weight in gold nothing was too much trouble and
they went above and beyond their daily duties. One member of staff in particular was amazing always reliable and his compassion for the job and the total care he provided to Dad was truly inspiring.
This company has come a long way and is committed to ensuring the best possible care is available for their clients.

Reply from Joseph Ezenwoke, Registered manager at Adonai Healthcare Services

Thank you. It was a pleasure looking after your dad. We all miss your dad


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Review from A P (Client) published on 5 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and management are very helpful and courteous and are adaptable to my needs, ie personal care, meals and medication needs, if there is a problem it is dealt with as soon as possible, I've found that Adonai care services has been the best care company that I have had.

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Review from Penelope H (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adonai Healthcare Services is exceptional. The carers are always polite and friendly with Mum and the family. We all talk as if we have known each other for a long time. Mum wouldn’t change anyone. They get on really well together. When I’ve had a minor problem, the manager has sorted it straight away.
A credit to all of Adonai.

Reply from Joseph Ezenwoke, Director at Adonai Healthcare Services

Thank you for your review. It's been a pleasure caring for your mum.


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Review from J G (Son of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adonai Healthcare Services has been diligent and reliable in providing daily morning care for our mother. She looks forward to the daily visits of her carers. She very much likes the staff and the manager is solicitous in enquiring after mother’s health and reporting any issues to us. We have been
very pleased with Adonai’s continuing service.

Reply from Joseph Ezenwoke, Director at Adonai Healthcare Services

Thank you for your kind words. We will continue to work hard to maintain and exceed our current standard.


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Review from Jola L (Wife of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with stage 4 lung cancer I was very nervous about bringing carers into my personal home and touching my husband. I was nervous about them bathing him and dressing them.
This was a big wake-up call for me. However, Adonai Healthcare Services catered to my needs and my husband's
needs. I had 3 calls a day which gave me a break and not only that, the carers gave me information about my husband's care and how to assist me. They gave my old man the dignity he needed as he was not happy with having carers at home as being in the right state of mind and being young. They have adapted to our culture. Management and carers tolerated my husband's bad behaviour and rudeness due to end-of-life situation. They actually gave us patience and understanding.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Adonai Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Adonai Healthcare Services is calculated as follows: ( (52 Excellents x 5) + (16 Goods x 4) ) ÷ 68 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adonai Healthcare Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Adonai Healthcare Services

What Type of Services does Adonai Healthcare Services offer?

Adonai Healthcare Services offers Home Care.

How many Carers does Adonai Healthcare Services employ?

Adonai Healthcare Services employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adonai Healthcare Services to verify any information. View our terms and conditions. Adonai Healthcare Services has an Enhanced Service – more info.