Chromium Care

84 Hazlemere Road, Penn, High Wycombe HP10 8AG
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9.4 10 Reviews
  • Chromium Care, High Wycombe
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Care Provided by Chromium Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Chromium Care Ltd
  • Person in charge
  • Nicoline Bole (Manager)

Funding & Fees Guide for Chromium Care

  • Prices

  • From £29.50 per hour

  • Fees are assessment dependent.
Are you the Owner/Manager of Chromium Care? View your Advertising Options

Chromium Care Reviews (10)

9.4

Chromium Care has a Review Score of 9.4 (9.407) out of 10, based on 7 reviews in the last 2 years. Over all time Chromium Care has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
1
6
7
3

Review from R J (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Chromium Care carers were wonderful with mum after a stroke seriously impacted her mobility. Her number 1 wish was to go back to her home and carry on living independently. Chromium Care allowed this to happen and ensured that she managed to get her wish whilst caring for her with respect, good humor
and kindness. Although she initially found having to have so much care challenging, she soon came to rely on the carers and enjoyed getting to know them.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you for such an amazing review. It was such a pleasure working with mum and the carers were always looking forward to care and support her.


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Review from Jacqui H (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had the chance to use Chromium care for a short period of time as my Dad's circumstances changed unfortunately (through no fault of theirs I must add!), but so sorry we did not have their services when Dad had needed them before as they were so lovely!
Extremely caring and sensitive to all my
dad and family's needs. Accommodated changes where possible as requested by us, and every carer we met was pleasant and tried their utmost to support my Dad with his care as best they could.
They took the time to talk to us, despite a busy schedule and made us feel like they listened to what we said. My Dad could be 'challenging' but they were so patient and kind towards him! Treated him like a human being and not just a nuisance!
I would highly recommend the manager and her team to anyone! And we thank them all so much for the time and support we had from them!

Reply from Nicoline Bole, Manager at Chromium Care

Thanks for taking the time to submit a review. It's always a pleasure going the extra mile to make sure our clients get the best care and we are very happy to know that together with you as a team we were able to support Dad for the short period he needed care. Thank you very much and wishing you all the best.


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Review from Barbara B (Daughter of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the carers, that came to my mum, very polite, well mannered and kind. They did an excellent job. They gave her medicine, which they sometimes had to coax her to take, they always did this with the utmost respect and kindness. I wouldn't hesitate to recommend them.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you, it was a pleasure working together as a team and being able to care and support mum.


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Review from David W (Son of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider us very fortunate to have Chromium Care look after my mother's needs. They accomplish efficiently, patiently and respectfully tasks which most people would find quite difficult and onerous. There is an earnest sense of reliance and responsibility from all levels of staff which give us great
comfort and reassurance. We totally depend on them and they have lived up to and beyond our expectations.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you for such an amazing review. We are more than happy to be part of such an amazing team. Your support has been amazing and continuous feedback have been a great input to continue delivering a good service.


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Review from Linda N (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always show dignity and respect to my mother, plus our visitors at all times.
Always respectful of our visitors and show care to my mother at all times.
Always have a chat on each visit and enjoy a laugh with us and our family and visitors respectfully.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you for taking time to leave us feedback. The carers really enjoyed taking care of Mum. I will share your beautiful review with them as well.


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Review from S M (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very considerate of Mum's need for privacy during intimate care, they are kind and courteous. They are thoughtful and understand her needs based on her Alzheimer's. Very good at informing us of any concerns about her health, well-being. Prompt timekeeping, good at tidying up before they go,
chat with my dad too making sure he is kept informed and giving him the chance to chat or tell carers any worries he may have regarding Mum. Very kind caring carers who provide fantastic service for my mum.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you and thanks for taking the time to leave us such amazing feedback. Your feedback is very much appreciated by the carers and the team as a whole.


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Review from Pat M (Wife of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are polite and friendly to me and treat my husband with patience and kindness. There has occasionally been problems with delays but I have always been kept informed. I sometimes find communication a little difficult - usually because the carer is wearing a mask. They are all very willing
to help me as well as my husband which I appreciate very much.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you very much for your lovely review. We are very appreciative of your support and this will go a long way to make the carers feel valued. We are working on the issues with delays and hopefully will not be seeing any of this in the future. Thank you very much for trusting us with the care of your husband. It means a lot to the team.


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Review from John W (Brother of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Chromium Care carers to be very professional and prompt when they carry out the four visits per day looking after all my sister's needs. The carer interacts well with my sister, which at times can be very challenging and keeps me well informed of any problems as I live some distance away.

Reply from Nicoline Bole, Manager at Chromium Care

Thanks very much for your review, John. Our carers are very happy to care for your sister and we would be sharing the review with them as reviews like this make them feel proud of their job and also happy that it is being appreciated.
We are here to make sure the best care is provided for your sister.


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Review from Evageline D (Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I am getting from all the carers.
Nothing is too much for them, taking my seven prescriptions to the surgery. I so look forward to each visit with joy and happiness. I love having them around. Life would have been a nightmare without their help.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you very much for taking the time to leave us feedback. We appreciate your lovely feedback and are so privileged to look after such a lovely lady.


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Review from Julie k (Stepdaughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chromium Care is caring for our stepfather four times daily, have found them to be very reliable and professional.
Any problems we have had have been resolved with minimal fuss, would highly recommend.

Reply from Nicoline Bole, Manager at Chromium Care

Thank you for taking the time to provide us with such amazing feedback. We are happy you are satisfied with our services. Your feedback is very important to our carers as they are fundamental to the services we provide. We are very happy you are satisfied and we look forward to always working together in partnership to provide the best for our service user's interests.


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Current Review Score: 9.4 (9.407)

Overview of Review Score

The Review Score of 9.4 (9.407) out of 10 for Chromium Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Chromium Care is calculated as follows: ( (29 Excellents x 5) + (12 Goods x 4) ) ÷ 41 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chromium Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Chromium Care

What Type of Services does Chromium Care offer?

Chromium Care offers Home Care.

How many Carers does Chromium Care employ?

Chromium Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chromium Care to verify any information. View our terms and conditions. Chromium Care has a Basic Service – more info.