Hales Home Care (Waveney)

Jarrold House, Grove Road, Lowestoft NR32 1EB
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8.6 4 Reviews
  • Hales Home Care (Waveney), Lowestoft
Hales Home Care Waveney is a specialist home care provider that has supported people with complex needs for over 20 years.

The care provider is committed to ensuring that their service users can continue living in the comfort and security of their own homes, offering a diverse range of services to meet individual needs.

Their services include domestic assistance, such as light housework and meal preparation, and sensitive personal care to assist with daily tasks like dressing, washing and eating. In addition, Hales Home Care Waveney goes beyond supporting medical needs and offers companionship and support for outings and appointments.

The care provider is devoted to their service users, with their best interests at the heart of their care. They encourage clients to pursue new interests and achieve their ambitions, and their commitment to independence means they provide as much or as little support as required.

Recognising that clients' needs may change daily, Hales Home Care Waveney is flexible and regularly reviews care plans to offer just the right amount of support for clients to continue living the lifestyle of their choice.

Call or send an email to find out more.

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Care Provided by Hales Home Care (Waveney)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Chelsea Graham (Registered Manager)

Funding & Fees Guide for Hales Home Care (Waveney)

  • Prices

  • From £24.60 per hour

  • All bank holidays charged at Time and One Half except: Good Friday, Easter Monday, Christmas Day and New Years day which are charged at double time.

Hales Home Care (Waveney) Reviews (4)

8.6

Hales Home Care (Waveney) has a Review Score of 8.6 (8.625) out of 10, based on 4 reviews in the last 2 years. Over all time Hales Home Care (Waveney) has 4 reviews.

Overall Experience

  • 2
  • 2
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Date Published

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Review from G B (Son of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support my father received is second to none. I feel safe in the knowledge that my father is cared for by such a wonderful care agency.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)

Thank you so much for taking the time to leave a review. Our services are dependent on feedback to ensure that we continue to meet and exceed people's expectations. Your kind words will mean so much to the team and we will ensure that they are passed on to the staff specifically who support your father.


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Review from S B (Daughter-in-law of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hales Carers have supported my father-in-law for the past 18 months and have been outstanding with the care and support they have provided to not only my father-in-law but to us as a family also. I would highly recommend it to anyone wanting high-quality care.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)

Thank you for taking the time to leave a review for our Lowestoft team. We rely on feedback to ensure that our services continually strive to meet and exceed the expectations of those who depend on our care. Your kind words will mean the world to the team and we will make sure those that care for your father-in-law are commended for the caring way they are supporting you all.


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Review from C S (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a variety of carers who come to help me with personal care and would say that each and every one of them treats me in a dignified manner and I look forward to seeing them. Thanks, Hales for the carers.

Reply from Nicola Mewse, Managing Director at Hales Home Care (Waveney)

Thank you for taking the time to review our services. We are pleased that you look forward to seeing your carers and that you feel comfortable with the care that they provide. We will ensure that your kind words are passed on to the team. In the meantime, we strive to deliver a 5-star service at all times, therefore if there is anything that we can do additionally to support you, and to improve elements of our service, please do contact your local branch.


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Review from J D (Daughter of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care my father has and is receiving from Hales Home Care. The carers are always pleasant and take good care of my dad. If they are concerned they will ring me. Thank you.

Reply from Irene Amarante, Digital Media & Marketing Manager at Hales Home Care (Waveney)

Thank you for your positive review. We are pleased to hear that your father is receiving excellent care from our team. Your feedback is greatly appreciated, and we will share your kind words with the team.


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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Hales Home Care (Waveney) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.375 for Hales Home Care (Waveney) is calculated as follows: ( (12 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hales Home Care (Waveney) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Chelsea Graham

Job Title: Registered Manager

I have worked in care for many years and come with a wealth of experience. I pride myself on delivering a high-quality service and providing person-centred care to all our customers.


Frequently Asked Questions about Hales Home Care (Waveney)

What Type of Services does Hales Home Care (Waveney) offer?

Hales Home Care (Waveney) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hales Home Care (Waveney) to verify any information. View our terms and conditions. Hales Home Care (Waveney) has a Platinum Service – more info.