Bridgewater Home Care (Halton & Frodsham)

Suite 4, Vale House, Aston Lane North, Runcorn WA7 3PZ
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10 22 Reviews
  • Bridgewater Home Care (Halton & Frodsham), Runcorn
Bridgewater Home Care offers high-quality non-medical care and support at home, providing older and vulnerable adults with a better quality of life.

Their team of Care Specialists are passionate about encouraging independence and believe that people should have the option to remain at home where they are at their happiest and most comfortable, for as long as possible.

Their staff do their utmost to make a positive impact going above and beyond standard home care. They give families peace of mind by providing a reliable and trusted service, that is flexible around modern-day life.

Care Provided by Bridgewater Home Care (Halton & Frodsham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lyndsey Griffiths (Care Manager)

Funding & Fees Guide for Bridgewater Home Care (Halton & Frodsham)

  • Prices
  • Available on request


Bridgewater Home Care (Halton & Frodsham) Reviews (22)

Total of 22, showing 1-20
10

Bridgewater Home Care (Halton & Frodsham) has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years. Over all time Bridgewater Home Care (Halton & Frodsham) has 22 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

We have been using Bridgewater Care for about a month.
The initial meeting which established the needs of the client was very friendly and thorough.
We have nothing but praise for the service they offer. The staff are all caring and compassionate to both the client and relatives. The care is provided
by a consistent team.
They have been exceptionally flexible and have met the family's needs as they have changed.
The record of information is updated after every visit and provides both the next set of carers and the family with up-to-date information on the care that has been provided.
The waking nights calls have provided the family with an opportunity to get a good night's sleep safe in the knowledge our loved one is being well cared for.
There has been very good communication with other agencies involved with the family.

Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to share such a thoughtful and generous review. We are truly inspired to hear how our team has made a positive difference for you. Your feedback is deeply valued by both myself and the entire team, and I will ensure your kind words are shared with them. Thank you for placing your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot sing this company's praises high enough. Each and every single member of staff, including the owners themselves went above and beyond to care for my Nan. They provided my Nan with the most wonderful care, they became her friends and loved her like she was their own family. I can say without
a shadow of a doubt that my Nan wouldn't have stayed with us for as long as she did without their care and devotion to her and I will be forever grateful to them all. They ensured her last months were full of laughter and love and that my Nan, a very proud and independent lady, maintained her dignity right until the end. Bridgewater you are all amazing.

Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)

Thank you for your kind words and for sharing your experience with us! We are delighted to know that our service has met your expectations. Your feedback means so much to our team, and I'll be sure to share your lovely comments with them. Thank you for choosing Bridgewater Home Care and for placing your trust in us.


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Overall Experience  Overall Experience 5.0 out of 5

In the last three weeks of my mum's life, we were privileged and blessed to be supported by Bridgewater Home Care (Halton). The service and care that everyone provided was absolutely outstanding. We were visited every day, several times a day, to assist us in looking after Mum and providing sensitive
and compassionate end-of-life care. The wonderful carers became part of our family during the weeks that they cared for us and for Mum. They were flexible, thoughtful, compassionate, friendly and respectful, nothing was too much trouble at all. The care and support that they provided to our family meant that we could fulfil Mum's wish, which was to remain at home, the home that she loved so much, surrounded by her family, in her final weeks, days and hours. Each and everyone of you, both management and carers, made such a difference to our lives and we will always be truly grateful to you. Thank you for your kindness and for providing Mum with such beautiful care, dignity and respect.

Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to our team of care specialists. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

So far, my experience has been amazing. I feel very reassured with my carers and they make my mum feel very comfortable. They are very friendly and will go above and beyond for my mum. I am forever grateful for all that you do.

Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)

Thank you for your wonderful review! We are thrilled to hear that you are pleased with the service we provide. We will certainly pass along your thoughtful feedback to the team. We greatly appreciate the trust you have placed in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

My uncle had the late stages of dementia but as far as he was concerned, there was nothing wrong with him, only a slight memory problem, so didn't need any help at all, even though he lived alone. The carers worked with the family to gradually introduce care. The staff were so professional and friendly
that he quickly came to accept them. When a carer arrived to find an unexpected problem, she immediately contacted the office to arrange for her schedule to be rearranged so that she could stay and support him until the family were able to arrive. I found the management and all staff very friendly and willing to try to accommodate any changes I needed to make as circumstances changed, which helped with the stress of being responsible for a vulnerable member of the family.

Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)

Thank you for your wonderful review! We are delighted to know that you are satisfied with the service we offer. We will be sure to share your kind feedback with the team. We truly value the trust you have placed in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service from Bridgewater Home Care. I must admit, I was anxious about going away and leaving my dad who suffers with dementia. I need not have worried as the care manager reassured me right from our initial meeting that everything would be ok and she was right. When I returned,
Dad was relaxed and was well and happy and talked about how lovely the staff were and how nice it was having them to visit, he really enjoyed their company. I would highly recommend to anyone and I have already booked some time for later in the year. Nothing is too much trouble and the care manager even went out of her way to get papers and any extra shopping required for my dad. Thank you to you all.

Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave a lovely review and we are really pleased to hear that you are happy with the service we provide. I will ensure your kind words are passed on to your team. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

What can I say, what a wonderful company, there should be more like this. I feel like I've won the lottery after the nightmare company I had before. The carers I have are so kind and gentle, they go out of their way to do anything for you and spend time talking to you, I love them all. My little dog
waits for them to come, the care and attention they give is excellent. 100%. Thank you Bridgewater Home Care.

Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with all of the care my husband receives. My husband is diagnosed with Dementia and all the staff are really patient with him. All of the staff go above and beyond and show so much care and compassion towards him and myself.

Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists, who speak very highly of your husband.
Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. They are also respectful and punctual. I really appreciate the support I receive from each carer. Thank you so much for everything.

Reply from Vindya Wanninayake, Managing Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to our team of care specialists. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Home Care Halton really takes the stress away with the care they provide. I know everyone who comes around to help my dad will treat him with respect and do their best for him. They always take the time to speak to my dad to find out what he needs, their down-to-earth professionalism is
outstanding. It's comforting to know that they are going to appear on time and having the ability to read the notes the carers leave is great.

Reply from Vindya Wanninayake, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to our team of care specialists. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

Can I just say, from the moment they took over my mum's care, you could not fault the whole team. Absolutely treated my mum with so much respect and dignity. Explained everything to her and the family. So gentle with her as Mum was so frail. Always on time, which was important. All the staff were fabulous
and put our minds at ease, and nothing was too much trouble for them. They knew exactly what to say to calm my mum if it was their own family. Would recommend them to anyone who needs care. Thank you.

Reply from Vindya Wanninayake, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave a lovely review, as it really helps us to improve our service.
We are really pleased to hear that you are happy with the service we provided to your mum. I will pass on your comments to our staff team. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

I would like just to say about the care that has been provided to my mum by each and every carer that has been involved with Mum. They have shown much respect and patience with Mum at every visit. I can certainly speak for my sisters aswell from us all to say a big thank you to you all.

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Overall Experience  Overall Experience 5.0 out of 5

From day one, the care and support we have had has been outstanding. Every member of staff has given my wife a high standard of care, advice and support to our whole family involved in my wife's care. All the staff really do go above and beyond. We can't thank you all enough.

Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists, who speak very highly of you.
Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, pleasant, caring, easy to feel very comfortable to be with. As more help will be required as time goes by, it is comforting to know that it will be there.

Reply from Vindya Wanninayake, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your care specialist, who speaks very highly of you. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care and support daily, on weekdays, through the service supplied by Bridgewater Home Care (Halton) since February 2023, receiving one carer each day. Each session has been carried out preserving my dignity and I have received encouragement where appropriate from several of my
carers. I have found my contact with each of my carers exemplary, as I have with the staff and those of management I have had contact with too. From my experience, I am completely satisfied with their service and have no hesitation in recommending them to others.

Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking time to leave a lovely review as it really helps us to improve our service. We are really pleased to hear that you are happy with the service we provide. Our company ethos is to go above and beyond and this shows in the standard of support each of the care specialists deliver. I will pass on your kind comments to our team. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are communicable, considerate and caring.

Reply from Vindya Wanninayake, Managing Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists, who speak very highly of you. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and professional. They provide a supportive and caring service. We appreciate the flexible arrangement that we can have when another family member visits. This is appreciated and gives us peace of mind. Thank you!

Reply from Vindya Wanninayake, Managing Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking time to leave a lovely review and we are really pleased to hear that you are happy with the service we provide. Our company ethos is to go above and beyond and this shows in the standard of support each of the care specialists delivers. I will pass on your kind comments to our team. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Bridgewater Homecare (Halton) offers an exemplary service to users. The management team and the care coordinators are friendly but thoroughly professional, in determining user needs and tailoring a care package to suit. The carers actually providing the service, are equally friendly and
professional and offer truly caring support rather than being task-focused. Bridgewater Homecare (Halton) is not the cheapest provider of services, but offers an extremely high quality, reliable and good value-for-money service for users.

Reply from Shehan Fernando, Managing Director at Bridgewater Home Care (Halton & Frodsham)

Thank you Chris for taking the time to leave a kind review. It has been such an honour taking care of your parents and we will continue to work with you to provide them with the best service that they deserve. Our company ethos is to go above and beyond and this shows in the standard of support each of the staff members delivers. I will pass on your kind comments to our team.


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Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care we are getting from Bridgewater Homecare. Our carer and the management team are always friendly and accommodating. There is never a problem if we need to change times, due to hospital appointments and we have a few of those. From the very beginning, we have
felt we were in safe hands. Our daughter-in-law did all the research and felt we would be happy with Bridgewater, she was correct. My husband's condition, Progressive Supranuclear Palsy, is quite rare, so we are all learning together. I know that as his condition progresses and he needs their support, even more, he will have the same confidence in them, as he has at present. He relies mostly on me for his daily needs and giving over his care was difficult, but I need not have worried. It really is lovely to hear him and his carer chatting away, while she bathes him, his confidence in her is quite amazing, as one of the facets of his condition, is anxiety! A very good outcome, thank you.

Reply from Vindya Wanninayake, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking time to leave a lovely review, as it really helps us to improve our service.
We are really pleased to hear that you are happy with the service we provide and your care specialist will be pleased to know, that you feel that, she looks after your husband well. Continuity for you and your care specialist is paramount to us, as you get to know your carer well and she knows your needs. Thank you for putting your trust in Bridgewater Home Care.


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Overall Experience  Overall Experience 5.0 out of 5

From initial contact, excellent service, on time, experienced support, friendly contact, in service or in administration.

Reply from Vindya Wanninayake, Director at Bridgewater Home Care (Halton & Frodsham)

Thank you for taking time to leave this kind review. I will pass on your lovely comments to the designated care specialist, who speaks very highly of you. Thank you for putting your trust in Bridgewater Home Care.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bridgewater Home Care (Halton & Frodsham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bridgewater Home Care (Halton & Frodsham) is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Halton & Frodsham) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (7)

Vindya

Vindya Wanninayake

Job Title: Managing Director

Joined: 2022

Vindya was born and raised in Sri Lanka in a beautiful town called Kandy before moving to Manchester to complete her BSc (Hons) in Quantity Surveying. This is where she met Shehan who was completing his own bachelor’s degree. Together they started their careers in Liverpool where they had a beautiful daughter and later moved to Runcorn to start an exciting chapter in their lives.


During the pandemic, they realised there is a great need for quality care in the local community which gave them the initiative to start their own business. They were drawn to Bridgewater Home Care for its ethos, high quality standards of person-centred care and sustainable growth plans. They went through an intense training conducted by the National office team who guided them to operate a quality Domiciliary Care Company.


Vindya has always been driven by her passion to help others and strive under pressure which has been beneficial for managing a fast-growing business. She loves to travel and experience other cultures and has a keen interest in music, art, and history.


Shehan

Shehan Fernando

Job Title: Managing Director

Joined: 2022

Shehan was born in Colombo, Sri Lanka and moved to London with his parents when he was in secondary school. He studied Aircraft engineering and completed an apprenticeship with British Airways before moving to Manchester to complete his bachelor’s degree where he met Vindya who was completing her own bachelor’s degree. Together they started their careers in Liverpool where they had a beautiful daughter and later moved to Runcorn to start an exciting chapter in their lives.


Shehan has always been keen on starting his own business and was looking for an opportunity for few years. During the pandemic he realised there is a great need for quality care in the local community which gave him the initiative to start Bridgewater Home Care Halton with Vindya. They were drawn to Bridgewater Home Care for its ethos, high quality standards of person-centred care and sustainable growth plans. They went through an intense training conducted by the National office team who guided them to operate a quality Domiciliary Care Company.


Shehan has a great attention to detail and the ability to come up with creative solutions. His fantastic people skills have been beneficial in managing a fast-growing business. Shehan likes to travel and enjoys playing Cricket in his free time.


Lyndsey

Lyndsey Griffiths

Job Title: Care Manager

Joined: 2023

Lyndsey Griffiths is the Care Coordinator for Bridgewater Home Care.


She is an experienced care professional with a varied skill set and thrives to expand and progress her knowledge.


She is responsible for the creation and management of the rotas for clients and care specialists.


Lyndsey liaises with clients, families and all the relevant professionals to manage client needs and staff deployment in a way that keeps both clients and care specialists happy while supporting the registered manager with the safe running of the office and Care packages.


Lyndsey began working within the care sector in 2008, in Domiciliary care. Her interest in care was sparked from a past personal experience of providing care for her late Grandad. Following her first role as a care assistant, Lyndsey progressed into a senior role within a care home.


Lyndsey then went to work for the NHS to complete a Community Phlebotomy role. Due to progression being very limited within the NHS Lyndsey has now joined the Bridgewater Home Care Family for a more operational role as a care Coordinator.


Lyndsey is delighted to be working alongside the team and bringing her experience and passion to the role. She cannot wait to see what more she can do within the company.


Lyndsey is motivated and inspired every day by her Grandad and Dad who she has sadly lost. She loves to spend time with her family, especially her gorgeous little boy.


Lilly

Lilly Price

Job Title: Care Coordinator

Joined: 2022

Lilly was born and grew up in Runcorn. Her interest in care came from personal experiences where Lilly supported herself and her family, this led her to want to provide support and care to others. She is the apprentice care administrator for Bridgewater Homecare. Lilly has just finished college where she gained her Level 3 qualifications in health and social care. Lilly is looking to further her knowledge in the care sector.


She joined the Bridgewater Home Care team in October 2022 as a care specialist, Lilly has built therapeutic bonds with both clients and the staff. Lilly has gained experience and knowledge to commence the role of an apprentice care administrator. As Lilly takes on the role of admin apprentice, she is looking forward to gaining more experience and skill in care. Lilly enjoys providing care for clients and supporting families.


Abisheke

Abisheke Tikiribandage

Job Title: Quality Compliance Auditor

Joined: 2024

Meet Abisheke Tikiribandage (or Abi), a dedicated Care Specialist and Office Administrator at Bridgewater Home Care Halton. Hailing from the scenic city of Kandy, Sri Lanka, Abi is a proud alumnus of the University of the West of England, where he honed his skills and earned a degree in Audio and Music Technology. Abi is on a mission to make a meaningful impact in the lives of Halton’s most vulnerable, all while pursuing personal growth and indulging in his passion for music. When he’s not navigating the challenges of healthcare administration, you can find him crafting melodies with friends or mastering the art of the perfect Neapolitan pizza. With a knack for technology and a heart for service, Abi embodies the spirit of innovation and empathy, striving to harmonize his professional aspirations with his creative endeavours. Whether it’s through the chords of a song or the care he provides, Abi is all about making a positive change -one note and one smile at a time.


Rebbecca

Rebbecca James-Fincham

Job Title: Field Quality Compliance Auditor

Joined: 2022

Rebecca James-Fincham is a Field QCA for Bridgewater Home Care Halton.


Janet

Janet Mercer

Job Title: Field Quality Compliance Auditor

Joined: 2022

Janet Mercer is a Field QCA for Bridgewater Home Care Halton.


Frequently Asked Questions about Bridgewater Home Care (Halton & Frodsham)

What Type of Services does Bridgewater Home Care (Halton & Frodsham) offer?

Bridgewater Home Care (Halton & Frodsham) offers Home Care.

How many Carers does Bridgewater Home Care (Halton & Frodsham) employ?

Bridgewater Home Care (Halton & Frodsham) employs 25 carers.