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GoodOaks Homecare - Edgware and Finchley has a Review Score of 10 (9.953) out of 10, based on 15 reviews in the last 2 years. Over all time GoodOaks Homecare - Edgware and Finchley has 21 reviews.
Review from Edwina L (Daughter of Client) published on 12 October 2022
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.953) out of 10 for GoodOaks Homecare - Edgware and Finchley is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for GoodOaks Homecare - Edgware and Finchley is calculated as follows: ( (82 Excellents x 5) + (4 Goods x 4) ) ÷ 86 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Edgware and Finchley is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director
Joined: 2022
I started my Good Oaks branch because when it comes to caring and caring for others there is always a personal touch to it. My decision to join Good Oaks was based on their values and their ability to provide that personal touch which aligned with my core values. When I spoke to the team they helped me and ushered me through the process guiding me and providing me with enough tools to be able to start my own business.
I’m passionate about looking after people, especially during their time of need as many of us go through the varying seasons which may require us to seek assistance and I believe that individuals should treat others how they would like to be treated during those moments of vulnerability.
I got into care because I love caring for others and making sure they are safe as it gives me great satisfaction knowing that I have made a positive impact in someone’s life no matter how small it may be as these small changes could make a big difference in the person quality of life.
My previous experience/roles are working as a carer for over 20 years coming from a background of office administration and finance.
I love working in this sector because I am able to pursue my passion for caring for others, as my mother required a carer for a long time given her terminal cancer diagnosis.
This coupled with seeing how the carers impacted her life positively through their small but great daily interactions allowed me to see the impact that I was also making in the lives of those I was caring for. As well as being able to see the impact of the carers in my mother’s life the people I was caring for also expressed to me how my presence made them feel safe and at home which was rewarding.
Job Title: Registered Manager
Joined: 2022
I’m passionate about good quality personalised care. I like seeing the difference care and support can make in a person’s life. It is very rewarding when you do your job well and sees the impact you have on a person’s life. The appreciation given by those whom you care for makes your day.
I used to help my mum with her clients doing simple tasks such as companionship, or trips to hairdressers which got me into care. At first, I was not sure about all aspects of care and started off as a support worker. I really enjoyed this role helping others become more independent, getting them into work or college and ultimately living in their own homes. This is where I learnt how a small gesture of kindness and how we provide care and support can have a huge impact on a person’s life. This led me to become a registered manager in a small care home where I was involved in all aspects of care and enjoyed it.
My previous experiences have been in varied job sectors including nurseries and customer care which have made me a well-rounded person who understands different aspects of various industries. Although I have worked in varied industries my main and longest experience is in managing care homes for those with learning disabilities and mental health difficulties which taught me a lot about being a registered manager and its responsibilities for those whom we care for.
I love working in this sector because no day is the same, I enjoy seeing how the care and support we provide can enhance people's lives. I enjoy the different challenges each day may bring which help me learn and grow as a person.
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