Curant Care - Ashford

30 North Street, Ashford TN24 8JR
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9.9 18 Reviews
  • Curant Care - Ashford, Ashford
With a reputation for creating successful outcomes, Curant Care provides personalised care services and support to enable customers to continue living independently in their own homes across Ashford.

The team is committed to providing realistic options and choices for clients regarding the support that is available to them. The team aim to understand the individual needs of each person, as well as their families and loved ones, and meet these through bespoke care services and well-matched members of the care team. They also seek to continuously improve their services in order to always achieve the highest possible quality of care.

Home care services can include personal care, meal prep and grocery shopping, transportation, light housekeeping and much more.

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Care Provided by Curant Care - Ashford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care

Good to Know

  • Person in charge
  • Hanah Roberts (Registered Manager)

Funding & Fees Guide for Curant Care - Ashford

  • Prices

  • £30 per hour weekdays & weekends

  • It can vary depending on the needs of the individual

Curant Care - Ashford Reviews (18)

9.9

Curant Care - Ashford has a Review Score of 9.9 (9.918) out of 10, based on 15 reviews in the last 2 years. Over all time Curant Care - Ashford has 18 reviews.

Overall Experience

  • 17
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Date Published

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Review from Scarlett G (Daughter of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Curant Care have been looking after my father for over a year up until him going into hospital.
The daily care (4 times a day) has been excellent with the carers meeting all my fathers needs.
The management are always available and always very helpful.
Nothing is ever a problem to staff and management.

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Review from Ellie D (Granddaughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Curant Care came in and helped us care for my grandad when his health deteriorated. Having been caring for him as a family for so long, us and him, were apprehensive at first but we soon realised we had no need to be. Within days, grandad was relaxed and happy with his carers. In the very few instances
there were hiccups, these were rectified so quickly. As a family we also felt so supported by the team especially in the last few days when grandad didn't need any care, the carers would come in and check on us and offer to make us drinks or sit with grandad so we could take a quick break. They were so kind to him and us and always did everything we asked of them. When we had our initial meeting to start the care they even asked about grandads personality and interests to ensure they had carers assigned to him that would suit him and they really did.
We would highly recommend Curant Care to anyone needing support. We always felt like they really cared about my Grandad.

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Review from T A (Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, my two adult sons and I are looked after by a wonderful team, always caring, and helpful and make us feel safe and loved. Willing to do dates at the last minute to make sure we have a great day out and can attend our volunteer roles with one of their 1-to-1 care staff, would never
go anywhere else.

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Review from J E (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased to say that, although there were a few early hiccups, the manager actioned these concerns promptly, with care and understanding. I was impressed with this attitude to get it right. Mum preferred regular carers which were arranged wherever possible. One carer in particular went out of their
way with little extra surprises to make Mum as happy and comfortable as possible. All of the team had time to talk to Mum about her life stories, which she enjoyed. Although I didn't get to meet all of the team, those that I did, were always polite, caring and respectful. As a Care Co, the team have gone above and beyond, constantly having to chase up doctors and DNs, (as mum's hearing wasn't great) and even, picking up an additional urgent prescription before delivery was due when I was unable to. Well done Curant Care, Ashford.

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Review from L S (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been with Curant Care for two years and her dementia has declined significantly this year, thanks to the support and care of the team and the manager we have managed to keep Mum in her home. I think all agencies need to be aware of the different types of dementia, especially new carers starting
if they are attending to a dementia patient. I would recommend this agency.

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Review from Hayley B (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing service from the carer.
My mum was recently discharged from a local hospice. A care package was put in place and obviously, we were apprehensive about this.
I can’t fault the care she has received from the carer. This woman goes over and above, she is amazing.
Shout out to another carer
too, so friendly and always so helpful.
Wouldn’t hesitate to recommend this service.

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Review from Laura M (Friend of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care, very professional and I feel my friend is always treated so well. My mum is probably going to need care soon and I wouldn’t hesitate to contact them. I am very impressed with the level of care from the staff.

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Review from Paul H (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed care for our elderly mother, and sourcing a care company is an area unfamiliar to us. Stepping into the world of passing responsibility to another to ensure a loved one is sympathetically looked after is a big step of trust. In meeting the manager at Curant Care, she offered an understanding
that gave us both comfort and confidence. She gave us clear reassurance that we would receive the highest level of care and that our mother would be looked after in a dignified and compassionate way. The manager's experience and genuine empathetic understanding gave us the reassurance that we needed to collectively make the right decisions for our mother's care. Curant Care has been outstanding in their service; they have provided us with a level of support that has gone beyond our expectations. We highly recommend this company; thank you.

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Review from Michelle T (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with 1.5 hours of Curant Care last year, and the company and girls were absolutely kind, considerate and professional in all that they do. Since February 2023, when I returned home from an extended stay in the hospital, they now come in for 2 hours a day, and I'd not manage to live independently
without their care, support and encouragement.
Thank you so much, Curant Care.

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Review from Carol M (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Currant Care Ashford since last August, after suffering a stroke back in March 2022 after many weeks in the hospital then had local county council care, this come to a stop and was moved to Currant Care. I was very anxious as the previous team were very caring, but I needn't have been
as everyone was and still continues to be kind caring and knowledgeable, nothing is ever too much trouble, respectful of me and my home and all done with a smile and laughter.

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Review from L H (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to review with honesty, and after a rocky start with my father's care, it is good to see such vast improvements have been made with communication and consistent carers visiting who have got to know my father well. The personal care, attention to detail and, of course, banter/laughter to lift
my father's spirit are so important - Dad has his favourites, of course. You know who you are...
Well done, Curant Care - Ashford team for making improvements that are making such a big difference to my father's care and well-being. Thank you.

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Review from M A (Relative of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were fortunate to find Curant Care, whose team were outstanding in their professionalism in the care provided to a much-loved elderly relative. The carers demonstrated high levels of respect, dedication, and sincerity. Always punctual and polite. The office team were prompt in answering when
contacted, demonstrating a high level of knowledge in providing advice, reassurance and assistance when required. A very well-trained and organised team of wonderful people who really do care.

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Review from Jill B (Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since receiving care from Curant Care from September 2022, it’s changed my life. I hadn’t left the house in around four years, since having the carers come around I’ve been out multiple times and my confidence is slowly growing. One carer, in particular, goes above and beyond for me, she encourages
me to eat proper meals, which I struggle with, and leave the house as much as possible, there’s never any judgment when I’m having a bad day. The same carer has helped me manage my anxiety when leaving the house by suggesting fidget toys, this has really helped me in my day-to-day life as well as getting out of the house and being in places I wouldn’t have gone to before.
The office staff are very helpful and very understanding of my complex needs.

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Review from Sue B (Mother of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has been receiving care since September 2022 and this has made a huge difference to her life. The carers we’ve met that our daughter has have been very friendly and caring towards her. One carer in particular has been amazing with our daughter.
It puts our minds at rest knowing that there
is someone looking after our daughter.
The office staff are very helpful and friendly too.

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Review from D C (Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have mobility issues and the care I receive from the staff is more than I expected. They are a joy to have in my home and do more for me than just the tasks agreed upon.
I feel it's like having family pop in.
They always address to my satisfaction any issues I may have, however small.

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Review from Martyna R (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has carers from Curant Care who are all lovely. One member of staff, in particular, has been absolutely wonderful. I can't thank them enough for all the time and energy you put into my mum. You are so genuine and supportive towards the unique situation. My mother's needs are diverse and complex
but despite any difficulties from this. The staff are always willing to pursue the healthiest and best outcome for Mum. I am very grateful for everything you do. The one member of staff in particular has acted above and beyond with supporting Mum. She is not shy to do what is needed and is enthusiastic and present in the situation. I have complete trust and faith in them. Thank you doesn't seem to be strong enough. It really eases my mind to know that Mum is being looked after in the best way possible. I hope that this particular member of staff is recognised within the company for her efforts as I believe that this is likely a representation of her character. We are grateful. All the best.

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Review from Jill M (Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the support and help I receive from Curant Care. The initial assessment of needs are listened to and discussed. When this is done the care begins imminently. I have every confidence in the lovely carers that come to me. Very grateful.
If you have to cancel, no problem. Just call up
or leave a message and they will cancel. If you need to change a day, again no problem. They are very flexible. Always kind and polite.

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Review from Kirsty H (Sister of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has carers from Curant Care, they are a fantastic bunch of girls and the manager is very caring too. I am so pleased that my brother is in safe hands
I would definitely recommend Curant Care company.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Curant Care - Ashford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Curant Care - Ashford is calculated as follows: ( (78 Excellents x 5) + (7 Goods x 4) ) ÷ 85 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Curant Care - Ashford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Hanah

Hanah Roberts

Job Title: Branch Manager/Area Manager

Joined: 2024

I have been working within the Care Industry for over 15 years now. My previous roles have included Registered Homecare Manager, Coordinator and Field Supervisor. During passed inspections, I have always gained a ‘good rating’ in all the branches I have worked in. In 2019 I completed a Level 5 Diploma. Over the years I have won compliance awards and have come runner up for a Registered Manager award.


I have two Boys Harry 17 and Charlie 11 and a cockapoo called Reggie. When I’m not busy working I enjoy spending all my time with my family and friends. Homecare is my passion, I love to see good quality care being provided to make people's lives easier. I am looking forward to working at Curant Care.


Ellie

Ellie Alford

Job Title: Care Coordinator

Joined: 2022

I like spending time with my family & friends, love to travel.


Been in care for over 10 years, started as a carer & then progressed as a qualified regional trainer in first aid.


Alfie

Alfie Atwell

Job Title: Field Care Supervisor

Joined: 2023

Alfie from a young age of 19, began his journey as a carer, driven by a deep sense of compassion and a thirst for knowledge. Over the years, Alfie has dedicated himself to learning and growing in the field, and he is proud to have progressed to the role of Field Care Supervisor and Trainer. This position allows Alfie to combine his skills, experience, and passion to make a positive impact on the lives of our clients. Always putting our clients first has been at the core of his approach. He believes in delivering care that is not only of the highest quality but also personalised and compassionate. As a Field Care Supervisor, Alfie has had the privilege of implementing his skills and expertise to ensure that our carers provide the best possible support to our clients.


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Karen Wells

Job Title: Recruitment Consultant

Joined: 2024

I started care work in 1991, working in residential and nursing homes. When domiciliary was introduced to me I moved over to care for people in their own homes.


I have been a coordinator for care, still attending care calls alongside this job.


I have now moved to recruitment as I feel I have all the knowledge needed to recognise a worthy carer. I’m still attending care calls as I really don’t think I could ever stop caring for others.


Frequently Asked Questions about Curant Care - Ashford

What Type of Services does Curant Care - Ashford offer?

Curant Care - Ashford offers Home Care.

How many Carers does Curant Care - Ashford employ?

Curant Care - Ashford employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Curant Care - Ashford to verify any information. View our terms and conditions. Curant Care - Ashford has an Enhanced Service – more info.