Radfield Home Care Bromley, Orpington & Beckenham
Unit 15, TMS House, Cray Avenue,
Orpington
BR5 3QB
From £33.00 per hour on weekdays, £36.00 per hour on weekends.
Charge prices are tailored to customers, following a care consultation.
Radfield Home Care Bromley, Orpington & Beckenham has a Review Score of 9.8 (9.830) out of 10, based on 16 reviews in the last 2 years. Over all time Radfield Home Care Bromley, Orpington & Beckenham has 17 reviews.
Review from E N (Client) published on 20 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your wonderful feedback! We're delighted to hear how much you enjoy the visits from your care professional and the activities you share together. It's uplifting to know they bring creativity and joy into your home, whether through playing cards, listening to music, or crafting. Thank you for letting us know how much you value their support!
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Review from P L (Daughter-in-law of Client) published on 14 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your thoughtful review. We're truly grateful for your kind words and are delighted to know that we've been able to provide the support and peace of mind you need, especially given the distance. It's always our goal to ensure that each person in our care feels respected, supported, and happy, and it's wonderful to hear that your father-in-law feels this way.
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Review from J C (Daughter of Client) published on 14 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind review and for sharing your experience with us. We're very pleased to hear that our team has been able to provide prompt support and meet your dad's needs!
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Review from J S (Wife of Client) published on 14 November 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for sharing your experience with us! We're very pleased to hear that you're satisfied with your husband's care and that our team has been responsive and flexible in meeting your needs.
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Review from J L (Client) published on 12 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words! We're delighted to hear that you find our staff attentive and helpful. Providing compassionate and attentive care is our top priority, and it's wonderful to know we're meeting your expectations.
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Review from M M (Client) published on 29 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for sharing your wonderful feedback about Radfield Home Care. We are very happy to hear that you feel more confident in your daily activities, especially with showering. It's heartening to know that your carer has had such a positive impact on your confidence and well-being.
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Review from D W (Client) published on 3 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the care you're receiving and that you're noticing improvements. Our team is dedicated to providing the best possible care, and it's wonderful to know that our efforts are making a positive difference for you.
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Review from Wendy H (Client) published on 19 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your wonderful review! We're delighted to hear that you've enjoyed your time with us. It's our goal to create a welcoming and trustworthy environment, and we're glad to know we've achieved that for you.
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Review from Alan C (Client) published on 24 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to supporting you again in the future.
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Review from Jane D (Daughter of Client) published on 23 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your kind review. We are delighted to hear that you find Radfield Orpington reliable and kind. It's wonderful to know that our communication and updates are keeping you well-informed and that our team is treating your mum with the patience and concern she deserves. We are pleased that you are satisfied with the care and consideration for her dignity, and we remain committed to providing the highest standard of care.
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Review from M P (Client) published on 16 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed our first-class service. Providing exceptional service is always our top priority, and it's wonderful to know that we hit the mark for you. We truly appreciate your support and look forward to welcoming you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
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Review from S W (Client) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our carers have been able to assist you with your shopping needs and that they've made a positive impact on your daily life.
Ensuring our clients receive timely and accurate assistance is a top priority for us, and we're thrilled to hear that our carers have consistently met your expectations in this regard. It's wonderful to know that they've not only provided practical support but have also done so with warmth, kindness, and professionalism.
We truly appreciate your kind words and are grateful for the opportunity to be of service to you.
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Review from A C (Daughter of Client) published on 12 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for this wonderful review. We are so grateful that we were lucky enough to all build such personal relationships with your mum and we will all miss her dearly. It was a pleasure to care for her and we will cherish the memories built forever!
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Review from Heather W (Mother of Client) published on 30 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you very much for your positive feedback, it has been a delight to provide companionship support to your son. Our care professional looks forward to having a chat each week and always learns something new!
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Review from Annette S (Daughter-in-law of Client) published on 30 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your very kind comments. Caring for your father-in-law is a real delight; we really enjoy supporting him and being part of a real team effort between you and our care professionals. Thank you for your valued support!
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Review from Michelle F (Daughter of Client) published on 30 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you so much for your kind comments. It was a real pleasure to support your mum during her recovery and it's great to hear that our service was helpful. We are delighted that she has now recovered to full independence!
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Review from Gillian L (Client) published on 16 December 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chanice Baugh, Director at Radfield Home Care Bromley, Orpington & Beckenham
Thank you for your feedback. It was a pleasure to look after mum and get to know her. She is an amazing person and we were so glad that the care provided met her needs. Thanks again for taking the time to share this with us!
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The Review Score of 9.8 (9.830) out of 10 for Radfield Home Care Bromley, Orpington & Beckenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.830 for Radfield Home Care Bromley, Orpington & Beckenham is calculated as follows: ( (79 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radfield Home Care Bromley, Orpington & Beckenham is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jan 2025
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Job Title: Owner/Director
Joined: 2022
We are delighted to introduce you to Simi Ghuman, Director & Owner of Radfield Home Care Bromley, Orpington & Beckenham. Simi is from a big family with a strong emphasis on looking after older relatives. It’s the strong emotional connection to family that motivated her to launch a business in-home care.
Simi has an extensive and varied background in the world of law and then later moved into helping vulnerable people in the care sector. Simi completed her law degree in 2005, and since then has completed a Legal Practice course and in 2011, became a solicitor.
“Having gained the legal theory, I became qualified as a Solicitor in 2011, specialising in dealing with elderly matters such as Powers of Attorney and Court of Protection Orders. The legal knowledge gained from dealing with vulnerable clients allowed me to develop and extend my skills into the Care Sector.”
Building on her natural affinity for caring for others, Simi became the Client Care Manager for a well-known care brand, specialising in building strong relationships between the local community and clients. Her experience in the industry has given her a deep understanding of the challenges affecting both Care Professionals and clients.
“I am now pleased to be able to expand my client care knowledge to a high standard with Radfield Home Care and to provide skilled and compassionate care to our clients. One of the biggest changes we are seeing is an increasing demand for domiciliary care so the independence of the individual is not compromised and that is what we strive to provide.”
Simi’s deep family ties resonate perfectly with Radfield Home Care’s focus on family values, treating our Care Professionals, clients and colleagues as we would our own family.
“By providing a local service we are able to build a strong foundation with our clients which is more rewarding and satisfying. I launched my business to be part of a family that aims to provide a fantastic service and respect not just for clients but also for our Care Professionals.”
Job Title: Owner/Director
Joined: 2022
Chanice began her journey in the care sector in 2020, during the pandemic and it didn’t take her long to fall in love with the industry. The passion and commitment shown by Care Professionals both for clients and each other resonated with her on a personal level and she knew she had to be a part of it.
“I joined a home care provider as their Compliance Officer where I was able to gain a real in-depth understanding of the day-to-day of a Care Home Business and what is required and expected from CQC.”
Chanices’ experience in care compliance makes her an invaluable asset to the foundations of Radfield Home Care Bromley, Orpington & Beckenham. As part of the role, she onboarded all new starters, providing them with relevant training and information they needed before they went out as qualified Care Professionals. Her deep understanding of the role of Care Professionals and compliance in care make her the perfect fit for Radfield.
As you may know, the world of care requires a malleable and adaptable person. Chanice is both of those and more.
“10 months into my role as a Compliance Officer my role shifted to Payroll Officer and Marketing Executive across 3 of my director's offices. I was made responsible for managing the payroll function across all 3 offices which included wages and salary payments for all employees plus associated functions such as national insurance, tax and pension payments.
In addition to this, I managed the marketing for all 3 offices which consisted of tracking and reporting SEOs, managing marketing plans and advertising, producing creative content and running all social media platforms such as Twitter, Instagram, Facebook, and Linked in”.
Even with all of this responsibility, she still found time to support the team by providing care to clients, which she feels is the most rewarding thing of all.
“Working with people with a wide range of care needs inspired me to go forward with starting my own business in-home care, as I am committed to ensuring that all vulnerable individuals receive a high-quality service within the comfort of their own homes.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Bromley, Orpington & Beckenham to verify any information. View our terms and conditions. Radfield Home Care Bromley, Orpington & Beckenham has an Enhanced Service – more info.
