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Reddish Home Care Ltd has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Reddish Home Care Ltd has 3 reviews.
Review from A O (Daughter of Client) published on 18 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Omotayo Oladeji, Manager at Reddish Home Care Ltd
Thank you so much for your kind words and for taking the time to share your experience with Reddish Home Care. We are truly grateful for your feedback. It means a lot to us to know that our team was able to provide the extra care and support your dad needed, especially at short notice. Our priority is always to deliver compassionate and reliable care, and we're pleased to hear that our staff have been respectful, understanding, and committed to keeping our promises. Your appreciation motivates us to continue providing the highest standard of care. If there's anything more we can do to support you and your dad, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 18 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Omotayo Oladeji, Manager at Reddish Home Care Ltd
Thank you for your wonderful review. We truly appreciate your kind words and are delighted to hear that you've had such a positive experience with our team. It's our priority to provide exceptional care with dignity and respect, and knowing that we've made a difference for your father means so much to us. Your recommendation means a lot, and we're grateful for your trust in us. If there's anything more we can do, please don't hesitate to reach out.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Hayley W (Daughter of Client) published on 17 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Omotayo Oladeji, Manager at Reddish Home Care Ltd
Thank you so much for your lovely feedback. We are so delighted to hear that you are happy with the service the girls are providing at your mum's house, and I will pass this on to them. Our staff are well trained and have the right skills, and we are glad to hear that they are efficient, polite, punctual and always willing to help. Thank you so much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.8 (8.833) out of 10 for Reddish Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Reddish Home Care Ltd is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Reddish Home Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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