Hartwig Care Ltd - Bexley

150 Eltham Hill, London SE9 5EA
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9.0 15 Reviews
  • Hartwig Care Ltd - Bexley, London
Hartwig Care Ltd in Bexley specialises in providing expert social and personal care services tailored for adults who require assistance to maintain independent living within the comfort of their homes.

The comprehensive range of services at Hartwig Care Bexley is designed to support clients in living life on their own terms. Whether it's personal care, household tasks, live-in care, waking night care, respite, companionship, convalescence or palliative care, the team offer the expertise and adaptability to customise services to meet the unique needs of each client. They go beyond assisting with personal hygiene and meal preparation; support extends to accompanying clients for activities such as shopping, watching movies, going on vacation, or enjoying a coffee and croissant in town.

Recognised for their outstanding reputation with clients, families, local authorities and GPs, the staff at Hartwig Care Bexley take a proactive, personalised and friendly approach to assess and plan services, ensuring the delivery of the highest quality care.

Furthermore, the team collaborates closely with clients, fostering independence by encouraging active participation in tasks they can manage on their own.

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Care Provided by Hartwig Care Ltd - Bexley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Magnus Obiejesi & Onyinyechi Nancy Uwaoma (Registered Manager)

Funding & Fees Guide for Hartwig Care Ltd - Bexley

  • Prices

  • Starting from £31

  • New Service – Couples Care


    Further details available upon request


    Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.

Hartwig Care Ltd - Bexley Reviews (15)

9.0

Hartwig Care Ltd - Bexley has a Review Score of 9.0 (9.045) out of 10, based on 15 reviews in the last 2 years. Over all time Hartwig Care Ltd - Bexley has 15 reviews.

Overall Experience

  • 3
  • 9
  • 2
  • 0
  • 1

Date Published

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15
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Review from Amanda D (Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on the whole are very helpful. Some staff need to be taught how to shower a client. On the whole, the staff are very friendly but a couple of them are quite miserable. The staff are very reliable.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your feedback. We are glad to hear you find our staff helpful, friendly, and reliable. We appreciate your constructive comments and will address the areas for improvement you mentioned. Your satisfaction is important to us.


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Review from C T (Brother of Client) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately the carers do not carry out their tasks correctly, cleanliness is lacking and trying for 3 weeks to get a call back from the coordinator was fruitless.
Finally got a call back from the Branch Manager after contacting head office to be talked down to, refused to let me speak freely and
said they were too busy to speak and call takers would deal with problems.
Unfortunately all I ever got from the call centre was that they would pass the information over to the coordinator and she would call me back.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for sharing your feedback. We are sorry to hear about your experience and appreciate you bringing these matters to our attention. At Hartwig Care, we strive to provide the highest quality of care and service. Your comments regarding the tasks performed by our carers, cleanliness, and communication have been noted and will be reviewed internally. We would like to discuss your concerns further and work towards a satisfactory resolution. Please contact us directly at info@hartwigcare.co.uk and bexley@hartwigcare.co.uk so we can address your issues personally.


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Review from Andrea W (Daughter of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with this care provider for nearly a year now and have been very pleased with the service provided. My mum's carers have been friendly, very caring and professional. They look after my mum's needs perfectly. Her main weekly carers are excellent, as are her weekend ones as well. Sometimes
the carers have been changed without notice, but it is easily sorted with a phone call. The office staff are friendly and happy to help. Thank you all for a wonderful service.

Reply from Maryan Hassan, Marketing and Social Value Manager at Hartwig Care Ltd - Bexley

Thank you so much for your kind words and for taking the time to share your experience with Hartwig Care. We are delighted to hear that you and your mum have been pleased with our service. Our team strives to provide friendly, caring, and professional care, and it's wonderful to know that your mum's needs are being met so well. We are glad to hear that our office staff have been able to resolve any issues promptly. Thank you once again for your lovely review and for choosing Hartwig Care. We look forward to continue providing excellent care for your mum.


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Review from J H (Wife of Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ive needed extra care for my husband which has been dealt with very well and has enabled me to go away for a few days.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you so much for your kind words. We are truly pleased to hear that the care provided for your husband has been helpful and allowed you to take some time away. Supporting families and offering peace of mind is at the heart of what we do, and we're grateful for your trust in us. If there's anything else we can do for you or your husband, please don't hesitate to reach out.


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Review from Janet A (Client) assisted by family/friend published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy. One or two carers did not seem to know what to do, or how to prepare food. Regular carers are excellent.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your valuable feedback. We are delighted to hear that you are overall very happy with our services. We acknowledge your concern regarding the few instances where our carers did not meet your expectations in food preparation. We are committed to continuous training and improvement to ensure all our carers can provide the high-quality service that Hartwig Care is known for. Your satisfaction is our top priority, and we are pleased that our regular carers are delivering excellent care.


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Review from P L (Son of Client) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers treat my Mum very well and with dignity. I am very pleased with the service they provide Mum looks forward to their visits. They are well mannered, polite and easy to get on with management is also good and can be contacted by phone to address any queries or problems all day long and also
have an out of hours service. Well done Hartwig.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your kind words and positive feedback! We're thrilled to hear that your Mum is happy with the care she receives and feels treated with the dignity and respect she deserves. It's wonderful to know she looks forward to our visits. Our team is dedicated to providing compassionate and professional service, and it's great to hear that both our carers and management are meeting your expectations. Your satisfaction, and your Mum's, is our top priority. We're always here to address any queries or concerns you may have. Thank you for choosing Hartwig Care and for your support!


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Review from M K (Client) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hartwig Care Ltd is 60% good. I enjoy my weekday care and I am quite pleased with the service.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your feedback! We're delighted to hear that you enjoy your weekday care and are pleased with our service. Your satisfaction is important to us, and we appreciate your honesty. We'll continue to strive for excellence and work on improving our services to ensure you have the best possible experience. If there's anything specific you'd like us to address, please let us know!


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Review from G E (Client) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers always greet me with a smile when they arrive and are always polite. They do my breakfast and lunch, as I have poor mobility and can't carry anything, they bring my food in on a tray. Make me cold drinks and put them in fridge and take my rubbish to put in the bin. I wash and dress myself so
I haven't needed personal care. I appreciate the support I've been given. Carers spend a lot of time on the phone filling in their report.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your kind words and taking the time to share your experience with Hartwig Care. We are delighted to hear that our carers have been able to assist you with your daily needs and make your days a little easier. Your recognition of their politeness and dedication is greatly appreciated and motivates us to continue providing compassionate and attentive care. We understand the importance of a friendly face and a helping hand, and we are glad to be there for you. Your feedback is invaluable to us and helps us ensure we maintain the high standard of care we strive to deliver.


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Review from W B (Client) assisted by family/friend published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some carers can tend to have an attitude, don't listen when say the bag isn't changed/situated properly.
Full quota of two carers doesn't always turn up for a visit.
The changing of pads is done well.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your feedback. Sorry to hear how you feel regarding some of the carers. We are committed to providing compassionate and attentive care and we take your concerns seriously. We will address the issues regarding punctuality and communication with our carers immediately to ensure they meet our high standards. We are pleased to hear that the changing of pads is done to your satisfaction and we will strive to maintain and improve our services across all areas.


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Review from S R (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Up to May the 22nd the service I have received is good. Very helpful and always very obliging if anything needs doing. The carers I have are very cheerful and are a pleasure to see every day. I can't complain really about anything. I am well satisfied.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our carers have been able to make a positive impact on your daily life. Your satisfaction is our top priority, and we look forward to continuing to provide you with the best possible care.


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Review from Kim N (Daughter of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Now that my mum has a carer who spends time understanding, knows how my mum responds. Also just interacting with her, and knowing my mum's needs is reassuring. We're very happy with the care my mum is providing and given. A particular member of staff is great.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for sharing your experience with us. We are delighted to hear that our dedicated staff member has made such a positive impact on your mum's life. Understanding and interacting with our clients is at the heart of what we do, and it's reassuring to know that this approach is appreciated. Your feedback is invaluable to us, and we will continue to provide the highest standard of care for your mum and all our clients.


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Review from P H (Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the help. Carers and phone staff are very helpful and pleasant. Always polite and cheerful.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your kind words! We're glad to hear that our team (both carers & office staff) have been able to assist you with such warmth and efficiency. Your satisfaction is our top priority, and we're glad to have made a positive impact. We look forward to continuing to serve you with the same level of care and cheerfulness.


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Review from P G (Son of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied but lately worried that relief carers are not performing as expected in the care of my mother. I'd arranged with Hartwig that the allocated time caring for my mother would be increased from 30 mins to 45 min as requested by my mother's normal carer, unfortunately, the stand-by carers
only seem to be managing 20 minutes at most and not providing adequate care. My mother's personal hygiene has now deteriorated and her eating habits are getting worrying as she is not being monitored hence finding nearly whole meals in the rubbish uneaten.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your feedback and for bringing this to our attention. We believe the branch manager has been in contact with you already, and have already begun investigating the discrepancies in care visits and quality. Please be rest assured that we take all concerns and such matters seriously, so we will make sure to rectify the concerns you have raised. As promised, we have provided you with access to the ACP (Access Care Plan) system. This will allow you to monitor the services provided by our carers in a timely manner. We will follow up with you in a few weeks to discuss your satisfaction with the services we are providing for your mother.


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Review from V W (Daughter of Client) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is to a good standard. Offer my father good treatment and treat him with dignity. Look out for his best interests. Always report back any concerns. Hygiene to a good level, ensuring he is kept well-presented.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your kind words and feedback. We are glad to hear that you are satisfied with the care we provide to your father. Our team strives to offer him the best treatment possible and to respect his dignity and autonomy. We always monitor his condition and communicate any concerns or changes. We also ensure that he maintains a high level of hygiene and personal appearance. We appreciate your trust and support in our work


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Review from C S (Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous. Happy with company and all workers so far and very grateful.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Bexley

Thank you for your review, we strive to provide the best client-centred care that our clients need.


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Current Review Score: 9.0 (9.045)

Overview of Review Score

The Review Score of 9.0 (9.045) out of 10 for Hartwig Care Ltd - Bexley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.045 for Hartwig Care Ltd - Bexley is calculated as follows: ( (32 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 88 Ratings = 4.045

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Bexley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Oke

Oke Azubuike

Job Title: Operations Manager

Joined: 2022

Oke has over 20 Years’ experience working in the health and social care sector. He started his journey as a care worker whilst completing his degree and has since worked his way through teaching and assessing health and social care in further education colleges. He then joined the private sector initially as a care manager and progressed to operations manager.


Oke has led operations for businesses that provide both commissioned care and private care services, domiciliary and extra care services. Okehave supported registered managers through CQC registrations and inspections where they have achieved a minimum of Good in all areas. Oke has been involved in Greenwich mobilisation for Hartwig Care, and Lewisham-led provider mobilisation for Care Outlook (many years ago).


Oke holds Level 5 in Leadership for Health and Social Care and Children and Young People's Services, ILM Level 3 Diploma in Management, Diploma in Teaching in the Lifelong Learning Sector (Health and Social Care), and BSc in Computer Science


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Onyinyechi

Job Title: Registered Manager

Joined: 2022

Onyinyechi is the Registered Manager of Hartwig Care Bexley office, a provider of high-quality home care and support for adults and older people in the London Borough of Bexley. She has extensive years of experience in the health and social care sector, working as a care assistant, senior carer, deputy manager and manager in various settings. She holds a Level 5 Diploma in Leadership for Health and Social Care. She is passionate about delivering person-centred care that promotes dignity, independence and wellbeing for her clients. She is also committed to ensuring that her staff are well-trained, motivated and supported to provide the best possible service.


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Magnus Obiejesi

Job Title: Registered Manager

Joined: 2010

Magnus is the Registered Manager of Hartwig Care Bexley office, a provider of high-quality home care and support for adults and older people in the London Borough of Bexley.


Frequently Asked Questions about Hartwig Care Ltd - Bexley

What Type of Services does Hartwig Care Ltd - Bexley offer?

Hartwig Care Ltd - Bexley offers Home Care.

How many Carers does Hartwig Care Ltd - Bexley employ?

Hartwig Care Ltd - Bexley employs 89 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Bexley to verify any information. View our terms and conditions. Hartwig Care Ltd - Bexley has a Platinum Service – more info.