Independence at home

19 Hereward Rise, Halesowen B62 8AN
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Top 20 award
9.7 16 Reviews
  • Independence at home, Halesowen
Committed to providing and maintaining excellent quality care, Independence at home limited is a homecare organisation based in Halesowen, West Midlands.

Compassionate, caring, and friendly staff are trained to an exceptionally high standard to assist with all aspects of daily living, including personal care, medication assistance, housework, laundry, shopping and social activities.

At the heart of Independence at home limited is a strong passion for helping others to live the life that they choose in the comfort of their own home.

Building relationships with individuals based on mutual trust, respect and understanding ensures that all services are personalised and effective.

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Care Provided by Independence at home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Independence at home Ltd
  • Person in charge
  • Vanessa Purvin (Manager)

Funding & Fees Guide for Independence at home

  • Prices

  • Available on request Our fees start from £21.50 per hour and depend on the type of support that is required. If you would like to discuss your requirements, please give us a call.

  • We accept private funded clients and local authority funded.

Independence at home Reviews (16)

9.7

Independence at home has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Independence at home has 16 reviews.

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Review from M S (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care. All carers had full respect, sympathy and kind and would always go above and beyond. So grateful for the level of care. Each and every carer was just amazing. The manager dealt with everything so kindly and professionally. This is what we needed and it definitely was delivered
at a superb and professional manner. Massive thank you

Reply from Jordan Barnes, Administration at Independence at home

Thank you so much for reviewing our service, it was a pleasure!


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Review from F O (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do a fantastic job for me and my husband. Very polite and professional. They have been a big help, especially with me before and after I came out of hospital. Fantastic ladies!

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Review from R A (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are very friendly and supportive of Mom's care needs. Management are always responsive and adapts to any changes to the care routine that are required. Peace of mind knowing Mom is well cared for in her own home.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our services


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Review from P H (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independence at Home have provided excellent care for my mother over the last 5 years. Nothing is too much trouble, the girls are polite, kind and caring. They get on with the job with a minimum of fuss. Any issues are communicated quickly and solutions are discussed. The Manager has a wealth of experience
which shows in how she manages my mother’s care and the company. I have recommended the company to many families as they have been the best carers my mother has had.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our services. We appreciate your feedback.


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Review from Maria S (Niece of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been receiving care from the manager and her team since early 2023. I have found all the staff to be extremely professional, compassionate and caring, often going above and beyond to ensure the safety and comfort of my aunt. I recommend Independence at Home to anyone looking for help for
a loved one. It can be a very worrying time, however, the manager and the team have made the transition as smooth as possible and have provided excellent care.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our service. And thank you for your kind words, it is a pleasure and privilege to care for your aunt.


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Review from Gena E (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be compassionate and very caring. Mom has responded well to all the help they have offered her. I find they listen to and acknowledge how Mom is feeling and adapt how they help her day to day. I can't praise them enough for taking some of the worry off my shoulders by listening
to both myself and Mom, caring for us both and when a problem arises, putting management and staff heads together and solving it.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you very much for taking the time to review our services, we really appreciate your feedback.
It is a pleasure to provide services to your mother.


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Review from Judith R (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old dad received such excellent care from Independence at home carers. I felt at ease knowing that my dad was in good hands and would be looked after properly, especially after having bad experiences with other care companies. The carers were friendly, professional, caring and treated my
dad with kindness and respect. My dad talked highly of them. I would highly recommend this company.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our services, it is greatly appreciated.
It was always a pleasure caring for your dad.


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Review from Pauline B (Wife of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives care from Independence at home. They have always treated him with dignity and respect. We are happy with the services that we receive, the ladies are all friendly and professional and nothing is too much trouble. Would recommend it to others.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your feedback, it is much appreciated.


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Review from Claire H (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of home care, the manager and her girls have ensured Mom's care has been treated with dignity, respect, compassion and care. Mom is regularly given choices during her calls, and the girls have developed a natural professional rapport with Mom, myself and my sister. Any issues, such as
call times, have been dealt with professionally and courteously. I would have no hesitation in recommending Independence at home to anyone wishing to seek home care for family and friends.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your feedback, we are happy you are pleased with the services we provide.


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Review from M B (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent at every level and in every way. I'm happy to recommend Independence at home without reservation.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your feedback, it is greatly appreciated.


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Review from Louise H (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her wonderful team have been instrumental in keeping my father at home, living independently for the past 12 months. They were responsible for assisting him with bathing, dressing, would prepare lunch and leave him tea for later. They have, at all times, been fully respectful of his
wishes and dignity. They completely engaged with my father, rapidly building up a rapport and sharing many jokes and indeed more serious conversations. This care gave me the confidence to relax knowing he was in safe hands.
More recently, they provided exemplary end of life care, when they all worked round the clock tirelessly. Quite simply, we could not have managed without them.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our services. It's been an absolute pleasure.


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Review from Jill K (Niece of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Independence at Home have been a great support to my 96 year-old aunt (and to the whole family) over the past year. Without this support (of four visits a day), it simply would not have been possible for my aunt to continue living independently in her own home. All the team members are professional
and punctual. At the same time, they are very caring and friendly. The Independence at Home team has looked after my aunt very well at times of illness and when she's suffered falls. Additional care has been arranged quickly and at short notice when it has been needed. We are very grateful for the care that is provided and for the managers experienced leadership.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your comments and for taking the time to review our services.


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Review from Lindsey H (Granddaughter of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the manager and her team was second to none!
The manager and her staff team provided my late grandfather with a care package that ranged from a few calls a day to round-the-clock care. They enabled my grandfather to remain in his own home as he so wished right until the end
of his life's journey. He was treated with the utmost dignity and respect at all times, the staff showed true compassion and kindness not only to him but also to our family. The staff have a wealth of experience and knowledge, always arrived in a timely manner, kept him safe and happy. As a family, we were always kept up to date with any concerns regarding his health and well-being. They truly are an outstanding team, I would recommend them in a heartbeat.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you very much for your lovely feedback, it is much appreciated.


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Review from James M (Husband of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this home care provider for two years.
Their services have been totally reliable and sympathetic to our situation.
Their ability to respond to changed circumstances has been impressive.
We continue to be in their care.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for taking the time to review our services. It is very much appreciated.


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Review from Jane J (Daughter of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service! Don't know what we would do without the manager and her wonderful carers. Been looking after our mother for about 2 years. Excellent communication between management, carers, client and the client's family. Puts our minds at rest knowing our mother is well looked after.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your review.
It is a pleasure providing services to your mother.


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Review from Kevin H (Stepson of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team from Independence at home, cared for my stepfather for 2 years until he passed away in January, the care he received was first-class, with unreserved commitment, professionalism and compassion.
Anyone wanting assurance that their loved ones will be cared for with dignity and
compassion look no further.
We as a family were humbled by the service we received and would highly recommend them to anyone.

Reply from Vanessa Purvin, Registered Manager at Independence at home

Thank you for your kind comments.
Very much appreciated.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Independence at home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Independence at home is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independence at home is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (16)

Vanessa & Paul

Vanessa & Paul Purvin

Job Title: Directors

Joined: 2021

Vanessa and Paul are Directors of Independence at Home Limited.


Vanessa

Vanessa Purvin

Job Title: Registered Manager

Joined: 2019

Vanessa has over 27 years of experience working in various care settings. Vanessa set up Independence at Home in 2019 as a private company and later registered with CQC in August 2022 in order to expand the service Independence at Home already offers.


Vanessa is the registered manager and nominated individual for Independence at Home Limited


Paul

Paul Purvin

Job Title: Administration

Joined: 2022

Paul is our handyman. He assists with any repairs at our premises.
And provides technical support where required.


Molly

Molly Purvin

Job Title: Office Admin

Joined: 2023

Meet the newest addition to the team Molly.


Molly is yet to complete her care certificate so won't be carrying out any care just yet, but you may find her soaking up the attention in the office.


Hopefully, she will be writing care plans in no time!


Jordan

Jordan Barnes

Job Title: Administration

Joined: 2022

Jordan joined Independence at home in September 2022. He works alongside other members of the administration team on a daily basis, assisting with all aspects of general admin, training and development.


Denise

Denise Rawlings

Job Title: Carer

Joined: 2022

Denise has over 10 years of experience in Domiciliary & homecare settings. She joined Independence at Home Limited in June 2022.


Joanne

Joanne Bourne

Job Title: Carer

Joined: 2021

Joanne is a carer within Independence at Home Limited. She started working with Independence at home in 2021. Joanne is a friendly bubbly person.


Sarah

Sarah Woolley

Job Title: Care Supervisor

Joined: 2022

Sarah joined Independence at Home Limited in April 2022.


She was new to the care sector but has developed well over the last few months and gets on well with the clients and their families.


Jayne

Jayne Cartwright

Job Title: Carer

Joined: 2023

Jayne joined Independence at Home in April 2023 and has worked in the care sector for over 40 years.


Kelly

Kelly Pearson

Job Title: Carer

Joined: 2023

Kelly Joined Independence at Home Limited in August 2023.


She has worked in the care sector for over 20 years and holds an NVQ Level 2 and 3 in care.


Lisa

Lisa Shan

Job Title: Carer

Joined: 2023

Lisa Joined Independence at Home Limited in November 2023.


Emily

Emily Gardner

Job Title: Carer

Joined: 2023

Emily started with Independence at Home Limited in 2023.


She has over four years of experience in the care sector.


Marie

Marie Harrison

Job Title: Carer

Joined: 2024

Marie joined Independence at Home Limited in February 2024, she has 2 years of experience in social care and additional personal experience caring for relatives over the past 5 years.


Tyler

Tyler Rawlings

Job Title: Carer

Joined: 2024

Tyler joined Independence at Home Limited in 2024. She has worked in the children's care sector since 2015 and moved into adult social care in 2020.


Charlie

Charlie Neale

Job Title: Carer

Joined: 2024

Charlie Joined Independence at Home Limited in 2024. She began her career in care in 2022.


Lilly

Lilly Clews

Job Title: Student

Joined: 2023

Lilly will be joining our team in April for student work experience placement


Frequently Asked Questions about Independence at home

What Type of Services does Independence at home offer?

Independence at home offers Home Care.

How many Carers does Independence at home employ?

Independence at home employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independence at home to verify any information. View our terms and conditions. Independence at home has an Enhanced Service – more info.