SNE Care Services Northallerton

Suite 15, Evolution Business Centre, 6 Country Business Park, Northallerton DL6 2NQ
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9.5 18 Reviews
  • SNE Care Services Northallerton, Northallerton
SNE Care Services Northallerton provides home care, end of life care and mental health care.

Domiciliary care is provided to people who still live in their own homes but require additional support with tasks, including domestics, personal care, shopping duties, companionship and any other activities that allow them to maintain a good quality of life.

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Care Provided by SNE Care Services Northallerton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chloe Ovington (Manager)

Funding & Fees Guide for SNE Care Services Northallerton

  • Prices

  • Monday to Friday rates per hour from £22.04
    Weekend hourly rate from £26.32
    Bank Holiday Weekday hourly rate from £44.08
    Bank Holiday Weekend hourly rate from £52.64
    Waking nights hourly rate from £22.04
    Sleep over hourly rate from £16.05

  • Rates are accurate as of 24/01/2024

SNE Care Services Northallerton Reviews (18)

9.5

SNE Care Services Northallerton has a Review Score of 9.5 (9.453) out of 10, based on 18 reviews in the last 2 years. Over all time SNE Care Services Northallerton has 18 reviews.

Overall Experience

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  • 4
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Review from Derek B (Husband of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single one of the carers are both polite and extremely caring for my wife.
I find the app system very useful and detailed even though the need to insert the person's family name is somewhat pointless when it is at the bottom of the access form.

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Review from Edward W (Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the lovely carers at SNE. Thank you all for making a big difference in my life. The carers always treat me with dignity and respect. The best carers I know and would recommend the service to others.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the excellent feedback, it's much appreciated.


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Review from K R (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care Services have given excellent care over the 3 years I've had the care. They are friendly and caring, can't fault them at all they are all great. Would recommend them to anyone.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback, it is much appreciated.


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Review from I K (Son of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An assessment review of my mum's care package took place today. Discussed what care she currently receives and whether this is still adequate or whether needs to be increased/changed. The assessor was very professional going through all the details of the package and asking Mum if any issues with any
elements of care or any individual attending. Mum expressed satisfaction with the care received and praised all individual carers who have visited her for their kindness and pleasant attitude when attending.

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Review from Ian D (Client) assisted by family/friend published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have had for many months have been kind, courteous, and very pleasant. Some do their job better than others but on the whole, they do a good job and are very respectful.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind review. We aim to ensure all of our carers treat clients with the utmost respect & dignity.


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Review from H G (Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my carers respectful and cheerful when caring for me.
They listen to my requests and are happy to carry them out.
The timing of calls is generally ok, I appreciate if other clients have an emergency call that maybe delayed.
Carers usually let me know if there is a delay which is helpful.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the review, we appreciate your feedback and will pass this onto the team.


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Review from H B (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking company! They leave rotting food in my mother's fridge then feed it to her, she can't walk to check dates so the carers should be doing this but they do not! They leave her bungalow an absolute mess, they refuse to do their jobs. They have even left her with not being fed her lunch
and tea on some days because the carer is running late. They don't help her wash properly. I wouldn't let them look after rats! Shocking, absolutely shocking!

Reply from Frankie Odlum, Marketing Officer at SNE Care Services Northallerton

Thank you for your review, we endeavour to improve our services and a member of our team will be in touch with your mum to arrange a review.


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Review from Harlies B (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not always on time especially in the morning and the evening. Sometimes tasks I ask for and can't do myself because I am disabled, I can't wash without a frame, especially like turning the light on is not fulfilled. Checking the fridge for food out of date, sometimes leaving the fridge and freezer door
open. Not all carers are like this, there are some very helpful ones.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your review, we endeavour to improve our services and a member of our team will be in touch to arrange a review.


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Review from F P (Mother of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So lovely to see one of the carers again we have missed her, such a pleasant caring young lady and my daughter has really taken to her. When I've had to speak to SNE they have been helpful and listened to what I had to say.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind words! We will pass this onto the team.


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Review from Clive D (Son of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and friendly, always inform me if running late and always ask how my mum is. If anything needs doing before they leave.
If anything maybe come a bit early on an evening, especially in summer but I understand needs to fit in with rota.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the feedback, I will pass this on to the team.


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Review from Janet W (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care ladies are always cheerful, kind, considerate, very efficient, & helpful. They treat the patient with respect & always are aware of protecting her dignity. When our road was closed overnight for several weeks, the visiting ladies altered the last time they came each day by 2 hours to ensure
the patient was still properly prepared for bed. They have also on occasion alerted us to symptoms which needed medical care from various health professionals. After each visit, the ladies write a record of what they have done. This means the next carers who attend, if different, are always up-to-date on the patient's current needs and challenges. Twice when the patient has returned from the hospital with little warning, the local management team have ensured their ladies have swiftly arrived to help settle her back home.
We feel the company provides excellent value for the full fees. We would recommend/have recommended SNE Care to all health professionals we've encountered.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your lovely feedback, we shall pass this on to the team.


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Review from T B (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SNE Care Services Northallerton were extremely caring and understanding of my mother's needs.
Their punctuality was excellent, and their politeness was exceptional. They were extremely professional and contacted me whenever there was a problem.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for your feedback, we appreciate it and will pass it on to the team.


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Review from M G (Mother of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always polite, kind, friendly and took my son's interest as a priority. The carers were never late and were helpful with other duties in the house. My son always seemed to feel comfortable in the carer's company.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the kind review. We strive to provide excellent care for all of our service users.


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Review from Fiona B (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care review. It was thorough, we were asked questions that I hadn't even thought of and offered solutions that were appropriate. The member of staff that did the care review was friendly, and professional and listened to what we had to say.

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Review from Pearl W (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE Care were fabulous, we couldn’t recommend them enough. The staff were very compassionate, respectful and caring towards my late mother. They offered a full package of care for morning, afternoon and nighttime calls. My mother responded well to them and she especially liked her carer and another
young girl. We were happy with the service you provided and will never forget you all, thank you so much.

Reply from Chloe Ovington, Registered Manager at SNE Care Services Northallerton

Thank you for the lovely feedback. It was a pleasure caring for your mum.


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Review from Emily B (Mother of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period of July 2022 to October 2023, the carers came to look after my mum 3 times a day. They have been amazing during this time, they were always patient, very kind and friendly and made sure my mum was always at ease as she was usually confused. We are very grateful for all of their help.
They made my dad's and my life caring for my mum so much easier. They deserve so much for all the help. Caring is a hard job emotionally and physically. A massive thank you to you all. One thing I would suggest would be a little more training with new staff on certain things like hoists and ceiling track hoists. Thank you again.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback, great to hear.


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Review from Derek H (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by fantastic people.
Both myself and my family feel reassured that our dad is in safe hands.
They proactively fix problems, such as medication running out and each of them always communicates with us whenever necessary.
The company provides live reports if we need to monitor normal
visits, which is excellent.
They have eased the pain and anguish we were experiencing before we started the services.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Northallerton

Thank you for the lovely feedback; it's great to hear.


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Review from Andrew P (Son of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my father and family to say what a fantastic service your team of carers are providing for my father.
Given the existing challenges faced by the healthcare system, I wanted to provide some feedback to you about how every interaction that we receive from SNE has been extremely
positive. The team are always attentive and arrive with a refreshing, positive attitude, which immediately places you at ease and nothing is ever too much trouble. The level of care, compassion and support that the carers are providing, must be acknowledged and the fact that they are consistently arriving before 7 am each morning, and for the midday and evening sessions, there is never an occasion where they have been late or failed to attend. I would not hesitate to recommend SNE care to anyone looking for home care, and I have already commented on how impressed I am with other stakeholders within the care system.

Reply from Chloe Ovington, Registered Manager at SNE Care Services Northallerton

Thank you for such lovely feedback, I have shared this with the team. It was such an honour to provide care to your father.


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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for SNE Care Services Northallerton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.453 for SNE Care Services Northallerton is calculated as follows: ( (74 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 106 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Northallerton is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (3)

Chloe

Chloe Ovington

Job Title: Registered Manager

Joined: 2016

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years I have worked out in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care Services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving and Handling, Dementia Care and Medication Management. I can 100% say with a big smile on my face that every day I wake up and cannot wait to come to work and see what the day brings.


Anna

Anna Muchemwa

Job Title: Care Co-ordinator

Joined: 2016

Nine years ago I found myself totally changing my career pathway from being a Personal Assistant, considered a prestigious job, to being a Carer and rose through the ranks to Senior Carer and was promoted to Care Coordinator. It was my passion since I was a child to be a Nurse so getting into this field was smooth sailing. I quickly felt a sense of belonging as I worked with the best team. I joined SNE Care as Care Coordinator since its inception in 2015 the position which I still hold at present.


Bryan

Bryan Muchemwa

Job Title: Training Supervisor

Joined: 2018

Having worked with SNE care since the start, I have grown and progressed within the company. I enjoy teaching & developing staff to ensure the highest quality of care is delivered. I have completed my NVQ level 3 in Health & social care & hope to soon progress on to my level 5.


Frequently Asked Questions about SNE Care Services Northallerton

What Type of Services does SNE Care Services Northallerton offer?

SNE Care Services Northallerton offers Home Care.

How many Carers does SNE Care Services Northallerton employ?

SNE Care Services Northallerton employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SNE Care Services Northallerton to verify any information. View our terms and conditions. SNE Care Services Northallerton has an Enhanced Service – more info.