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Safe Hands Professional Care has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Safe Hands Professional Care has 3 reviews.
Review from J B (Daughter of Client) published on 29 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vellour Nyambiya, Director at Safe Hands Professional Care
Thank you for your kind words and positive feedback. We are delighted to hear that our caregiving staff provided excellent service and met all of your mother's needs with empathy and dignity. It is deeply gratifying to know that we could support your family during this time while upholding the highest standards of compassionate care. Your appreciation means a great deal to us and we will continue striving to deliver exceptional care experiences for all our clients and their loved ones. Thank you again for placing your trust in our company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Son of Client) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vellour Nyambiya, Director at Safe Hands Professional Care
Thank you for your wonderful feedback about the care services we provide for your mother. I'm delighted to hear our staff has been professional, friendly, and focused on promoting her independence and well-being. Their attention to detail and thorough documentation is truly appreciated. It brings me great pride knowing your mother is happy and that you have peace of mind she is in good hands. Your satisfaction reaffirms our mission of providing exceptional care. I will share your kind words with our team as motivation to continue their outstanding work. Your positive experience is a testament to their dedication to our core values. Thank you for your trust and for choosing our company. We remain committed to delivering the highest quality care in a nurturing environment.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client) assisted by family/friend published on 24 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Vellour Nyambiya, Director at Safe Hands Professional Care
We appreciate your positive review for the care provided by us. It is our commitment to ensure the delivery of excellent service and we are thrilled to hear about your satisfaction. Your feedback is invaluable and it inspires us to continue delivering the best care possible. We truly appreciate your trust in our company. Thank you for choosing Safe Hands Professional Care!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.7 (8.722) out of 10 for Safe Hands Professional Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Safe Hands Professional Care is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Safe Hands Professional Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Safe Hands Professional Care to verify any information. View our terms and conditions. Safe Hands Professional Care has a Basic Service – more info.
