1 Stop Healthcare

35-39 London Road, Colchester CO3 9AJ
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9.1 4 Reviews
  • 1 Stop Healthcare, Colchester
1 Stop Healthcare are a Recruitment Agency and Domiciliary Care Service based in Essex. The company provides a person-centred care provision that supports service users to achieve quality of life and promote their independence, in their own home or place in which they are living.

Their service aims are for continuous training and improvement and their team of skilled care workers are committed to providing personalised care with the individual at the heart.

Support objectives

1 Stop Healthcare aims to:

•        Offer skilled care to enable people supported by them to achieve their optimum state of health and well-being.

•        Treat all people supported by them and all people who work there with respect at all times.

•        Uphold the human and citizenship rights of all who work and visit and of all Service Users.

•        Support individual choice and personal decision-making as the right of all Service Users.

•        Respect and encourage the right of independence of all Service Users.

•        Recognise the individual uniqueness of Service Users, staff and visitors, and always treat people who use their services with dignity and respect.

•        Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner.

•        Recognise the individual need for personal fulfilment and offer individualised program of meaningful activity to satisfy the needs of Service Users and staff.

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Care Provided by 1 Stop Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • 1 Stop Rec Ltd
  • Person in charge
  • Irma Stevens (Manager)

Funding & Fees Guide for 1 Stop Healthcare

  • Prices

  • from £20 per hour

  • Increased fees apply to Bank Holidays
    Where specialist training is needed, an enhancement of rates may apply.

1 Stop Healthcare Reviews (4)

9.1

1 Stop Healthcare has a Review Score of 9.1 (9.114) out of 10, based on 4 reviews in the last 2 years. Over all time 1 Stop Healthcare has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
2
2
4
0

Review from Mark S (Son of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, fantastic team with carers that care, who are kind compassionate and professional and looked after my father with respect.
Regular update from management. Made sure all medications taken at the right times.

Reply from Sarah Richards, Recruitment at 1 Stop Healthcare

Thank you so much for your wonderful review! It means the world to us to know that we could support your Father to the highest standards. Your kind words are truly appreciated, and they inspire us to continue delivering the best care possible. Thank you again from the 1 Stop Healthcare Team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill M (Daughter-in-law of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1 Stop Healthcare supported not only my mother in law but us as a family. The speed at which they were able to put services in was super. The assessment was done quickly and it was great to meet the carers beforehand. The carers themselves were fantastic, they supported her with kindness, compassion,
professionalism and good humour. They built good relationships with her. She fondly referred to them as "her team". They were highly trained and well organised, which is obviously due to the support they receive from administrative staff. The entire 1 Stop team took some of the pressure off us as a family enabling us to have a relationship with her without the stress of the caring role. We will be forever grateful to them all.

Reply from Irma stevens, Manager at 1 Stop Healthcare

Thank you so much for your kind words and for taking the time to share your experience with 1 Stop Healthcare. It means the world to us to know that our team was able to support not only your mother-in-law but your entire family during challenging time. We are pleased that the carers made such a positive impact, providing care with kindness, compassion and professionalism. Hearing that your mother in law fondly referred to us as "her team" is incredibly heart-warming and a testament to the relationships they built. We're also glad that our office staff and processes made things smoother for you, allowing you to focus on spending quality time with family. It's feedback like yours that motivates our entire team to continue delivering the highest standard of care. On behalf of everyone at 1 Stop Healthcare, thank you again for your kind words. We are truly grateful for the opportunity to have supported your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline K (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from Parkinson's disease. He hallucinates and imagines all kinds of scary situations and bad people around him. The carers sent by 1 Stop Healthcare have been perfectly matched to meet his interests and past experience. They are all lovely and very attentive, helping reduce his anxiety
and help him stay focused on the task at hand. We appreciate you. Thank you!

Reply from Clare Sannderson, Talent Coordinator at 1 Stop Healthcare

Thank you so much for your positive feedback, we are so pleased that you are happy with the service being delivered by 1 Stop Healthcare


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Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Husband of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The requirement is for 24 hour one-to-one care at home for an Alzheimer's sufferer with complex needs and challenging behaviour. The carers must have a very different approach from that considered normal in a care home, primarily an ability to observe and respond appropriately to the patient and not
try to impose an impersonal regime suitable for a care home. Building mutual trust with the patient is essential. The agency has been successful in identifying suitable carers and adjusting the rotas to ensure those to whom the patient responds best are first on the list. The service depends entirely on the skills of the carers and there are no issues with the agency management who have been very supportive and responsive.

Reply from Clare Sanderson, admin at 1 Stop Healthcare

Thank you for your feedback, we are delighted that you are happy with the services we are supplying and in the care received by 1 Stop Healthcare.


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Current Review Score: 9.1 (9.114)

Overview of Review Score

The Review Score of 9.1 (9.114) out of 10 for 1 Stop Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for 1 Stop Healthcare is calculated as follows: ( (19 Excellents x 5) + (3 Goods x 4) ) ÷ 22 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1 Stop Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Irma

Irma Stevens

Job Title: CEO and Registered Manager

Joined: 2008

Irma founded 1 Stop Rec Limited in 2008 and launched DBS Umbrella Solutions shortly after. Since its inception the business has grown from strength to strength, winning Essex Business Awards for growing business of the year and being nominated for most commended business of the year by judges. Irma’s passion lies in Healthcare recruitment and her drive for quality and service is demonstrated throughout the business and the team.


Sheree

Sheree Bond

Job Title: Branch Manager/Recruitment Consultant

Joined: 2016

Sheree has worked for 1stophealthcare since 2016. She is skilled in leading a team and being diverse in her role. Also, Sheree is great at multi-tasking! Sheree is caring, and patient and loves spending time with her friends and family. She also likes to eat out and experience new things.


Angharad

Angharad Walls

Job Title: Booking Coordinator

Joined: 2020

Angharad has been working for 1 Stophealthcare since 2020. She is a helpful and caring individual who loves chocolate and is the queen of astrology!


Lucy

Lucy Bland

Job Title: Financial Administrator

Joined: 2017

Lucy has been working for 1 Stophealthcare since 2017! Lucy works extremely well under pressure and is very hardworking. Also, she loves to socialise and see friends.


Eve

Eve Stevens

Job Title: DBS Consultant

Joined: 2017

Eve has been working for 1stophealthcare since 2017. She is diverse in her role as she juggles different jobs in the office as well as a degree on top of that. She has a great sense of humour and is very straight to the point. Also, Eve loves clothes shopping.


Darren

Darren Coupland

Job Title: Talent Coordinator

Joined: 2021

Darren has been working for 1stophealthcare since 2021. Darren is a people person and loves to sing with Sarah in the office. He has a passion for planes and loves the Arsenal football club. He is also a family man who loves spending time with his wife and children.


Sarah

Sarah Richards

Job Title: Recruitment Administrator

Joined: 2022

Sarah is one of our newbies and has been working at 1stophealthcare for almost a month now! She has strong social and interpersonal skills which work really well with her role as she is constantly communicating with our employees. Also, she loves going out seeing her friends and singing with Darren in the office.


Frequently Asked Questions about 1 Stop Healthcare

What Type of Services does 1 Stop Healthcare offer?

1 Stop Healthcare offers Home Care.

How many Carers does 1 Stop Healthcare employ?

1 Stop Healthcare employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1 Stop Healthcare to verify any information. View our terms and conditions. 1 Stop Healthcare has a Platinum Service – more info.