Right at Home (Lymm & South Warrington)

Lymm Business Centre, Davies Way, Lymm WA13 0QW
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9.8 17 Reviews
  • Right at Home (Lymm & South Warrington), Lymm
Right at Home is committed to delivering the best quality care possible and uses value-based recruitment to ensure their clients are cared for in the same way a family member would be.

The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home's Lymm based team are selected for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards.   

Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each person's needs. This can be anything from sharing a cup of tea, an outing, a chat and a joke which can make a huge difference to the health and wellbeing of the person being cared for, to 24/7 live in care.

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Care Provided by Right at Home (Lymm & South Warrington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Coke (Manager)

Right at Home (Lymm & South Warrington) Reviews (17)

9.8

Right at Home (Lymm & South Warrington) has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Right at Home (Lymm & South Warrington) has 17 reviews.

Overall Experience

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Review from W W (Husband of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team that came to look after my wife was very special! From the first day, they were very obliging and helpful and looked after my wife as if it was our grandchildren calling bathing her and all her needs she was just looking forward to them coming, they are a very special team of ladies. Myself
and my daughter cared for my wife but they knew what other needs she required and I must say they knew a lot of other things. Asking us to pone district nurses on the odd occasions where drivers were leaking? Also, doctors to check swollen parts of the hip that got infected! Excellent, we miss them all.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

It was an absolute pleasure to support your wife and your family, I know the team greatly enjoyed their visits. Thank you for your kind words they are truly appreciated by the whole team.


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Review from Claire F (Wife of Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given by the staff were invaluable to my husband, myself and my children allowing my husband to be at home with his family. In just a short space of time, we became friends with all the carers who provided excellent support and advice. Couldn't recommend them highly enough.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Thank you for your kind words, it was a privilege to support your husband, yourself and your family and I know the caregivers were all very fond of your husband.


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Review from D W (Great-granddaughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, who were in crisis with two family members requiring palliative care. I cannot praise the team enough! All our expectations have been met and more. The team are reliable, friendly, kind and caring, and attentive towards client and family needs. I highly recommend this care company, they
deserve a 'gold star' and I thank them from the bottom of my heart.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Thank you for your kind words and review, it is a pleasure to support your family.


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Review from D M (Husband of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very pleasant and helpful. Nothing is too much trouble for them.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Thank you for your kind words I know the team greatly enjoyed their visits with your wife.


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Review from Gillian T (Daughter of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Right at Home for nearly two years, since October 2022. The care she has received has been outstanding, the carers who come to see her each day are all lovely and she enjoys their help and company. All jobs are carried out as expected and they go above and beyond regularly. So
happy we found this company, couldn't be happier.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Thank you for your kind words, it is a pleasure to support your mum and the team really enjoys their visits there, they will be delighted to hear this feedback.


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Review from J E (Client) assisted by family/friend published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way, highly recommend. Provide care and kindness and instil confidence.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Many thanks for your kind words, I know the team will greatly appreciate your feedback.


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Review from T A (Mother of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff, always going above board to help. All staff get on well with my son and care for him wonderfully.

Reply from Clare Coke, Registered Manager at Right at Home (Lymm & South Warrington)

Many thanks for your feedback, it is a pleasure to support your son and I know the care team will greatly appreciate this feedback


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Review from R R (Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

Reply from Julie Houston, director at Right at Home (Lymm & South Warrington)

Thank you for your review, which is really appreciated.


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Review from Mike R (Daughter of Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous! Attentive, respectful, dedicated and nothing is too much trouble. Mum loves each and every one of them - so what else is there to say? Thanks to the team for all you've done for our mum.

Reply from Julie Houston, director at Right at Home (Lymm & South Warrington)

Thank you for your kind words. It is a pleasure to support your Mum and your lovely comments will be passed on to the team.


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Review from Johanna C (Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the staff.

Reply from Julie Houston, director at Right at Home (Lymm & South Warrington)

Thank you for taking the time to review our services we are glad you are happy with the team and the support they deliver.


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Review from Leane L (Daughter of Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that Right at Home started, well what can I say - fabulous, friendly team, so caring and well we all feel like a big family. Always in contact with myself and I know I can pick up the phone and someone is there for me as well as dad. Dad loves all the team and the times they are with
dad he's laughing. It's hard when someone is at end of life but the care my dad gets and also myself is 100%

Reply from Julie Houston, director at Right at Home (Lymm & South Warrington)

Thank you for your lovely words. Our team take great care to ensure the care they deliver is the best possible. We are also glad to hear that the support you get is also 100%.


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Review from Stephanie J (Daughter of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home for my father-in-law and also my mother since 2020. The service we receive is exemplary, and the staff are compassionate, caring and kind. My mother has a regular carer, who she adores. It is so reassuring to know she has consistency with the care she receives. I have heard
from other friends whose parents also have care that some agencies are unreliable and uncaring, but Right at Home is superb, and I highly recommend them. Thank you.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you so much for this lovely review. We really appreciate that you put your trust in us to support your family.


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Review from Anne W (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, informative - ideas about contact/IT etc.
Lovely, caring staff.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for your kind review which is very much appreciated.


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Review from Sandra K (Wife of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, kind and professional.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for your review which is really appreciated. The team take great pride in their care for our clients and always appreciate feedback.


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Review from Caryll H (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find your services excellent.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for your review which is really appreciated.


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Review from H F (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care from the team. They were all very professional, helpful and kind.
The care manager went over and above for Dad, securing an emergency ambulance in a time of great crisis.
The team were also fantastically helpful at the very sad ending.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for trusting us to support your dad and for your kind words.


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Review from S D (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - very highly recommended.

Reply from Julie Houston, Director at Right at Home (Lymm & South Warrington)

Thank you for your kind review which is much appreciated.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Right at Home (Lymm & South Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Lymm & South Warrington) is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Lymm & South Warrington) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (6)

Clare

Clare Coke

Job Title: Care Director

Joined: 2017

Clare has been working with Right at Home for 7 years and comes from a previous career in the NHS, Clare is passionate about Right at Home's mission and values, supporting clients to remain as independent as possible for as long as possible in their own homes with the highest possible quality care.


Amy

Amy Boyle

Job Title: Care Ambassador

Joined: 2024

After a career in dancing, I didn’t know what I wanted to do and didn’t think I would enjoy anything else, my mum suggested care for it to me, I was apprehensive and scared at first but as soon as I started I knew it was the best decision I ever made and I will never look back!


Emma

Emma Titcombe

Job Title: Caregiver

Joined: 2021

Working in retail leaving college is all I have ever known, but after a short illness in 2020, it finally gave me the motivation to get out of retail for good. Stumbling upon Right at Home in 2022, I decided it was time for a change. From supporting people with day-to-day tasks within their homes or helping families care for their loved ones, I can honestly say I wish I had done it sooner!


Nina

Nina Boyle

Job Title: Caregiver

Joined: 2023

I became a carer 4 years ago as before that time I had assisted in caring for my mother-in-law during her terminal illness.


I enjoy meeting different clients hearing about their lives and helping them with their daily lives, knowing I'm making a difference by seeing a smiley friendly face.


I particularly like giving palliative care to our clients helping make their time with us as comfortable as can be.


Roxanne

Roxanne Bennion

Job Title: Caregiver

Joined: 2019

I came into care 5 years ago as I thought it would be rewarding but did not really know what to expect having met so many amazing and inspirational people over the years I can't imagine doing anything else, every day is different and I always love going to work, what more could you ask for.


Elle

Elle Hilton

Job Title: Care Operations Manager

Joined: 2023

Elle has been part of the RAH family since January 2023 after starting as a Deputy Manager, Elle progressed to Registered Manager and more recently Care Operations Manager, Elle has a passion for quality care and an eye for detail.


Frequently Asked Questions about Right at Home (Lymm & South Warrington)

What Type of Services does Right at Home (Lymm & South Warrington) offer?

Right at Home (Lymm & South Warrington) offers Home Care.

How many Carers does Right at Home (Lymm & South Warrington) employ?

Right at Home (Lymm & South Warrington) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Lymm & South Warrington) to verify any information. View our terms and conditions. Right at Home (Lymm & South Warrington) has a Platinum Service – more info.