Great Grace Services

Oakfield, Worth Corner, Turners Hill Road, Pound Hill, Crawley RH10 7SL
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8.4 3 Reviews
  • Great Grace Services, Crawley
Great Grace Services is a privately-owned home care business devoted to providing high quality care for adults ranging from 18 years to older people over 65 years, in the comfort of their own homes.

As people grow older or become ill, it presents a lot of challenges, at times making it difficult to carry out even the simplest of tasks. There is no reason why people should not continue to have quality life, in the safe space of their own environment, even in those circumstances.

Great Grace Services recognises the importance of living at home in a familiar environment, which is why they have put in place a comprehensive package of care that will assist their clients continue to live at home for as long as it is possible.

Services provided include personal care, assistance with bathing, dressing, eating, and prompting with medication. They have a team of friendly and highly trained staff who are always willing to assist with your activities of daily to put you back in control of your life. Activities such as shopping, meal preparation, accompanying clients to doctor’s appointments as well as going out on recreational activities. They believe in putting the client at the centre of their care and are committed to working with client in drawing up person centred care plans.

Great Grace Services uphold and value the dignity of all their clients and their staff. Provision of quality care is at the centre of everything they do. This is why they have invested in the training of all their staff to ensure that there is no compromise in the care provided.

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Care Provided by Great Grace Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Great Grace Services Ltd
  • Person in charge
  • Stella Mabena (Manager)

Funding & Fees Guide for Great Grace Services

  • Prices

  • Our hourly rate is charged at £26 per hour on weekdays with a slight variation on nights, weekends and bank holidays. Full details of fees available upon request.

  • Our fees are based on the provision of a service. Please contact us for further details.

Great Grace Services Reviews (3)

8.4

Great Grace Services has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Great Grace Services has 3 reviews.

Overall Experience

  • 2
  • 1
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Date Published

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1

Review from Mary F (Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Great Grace really helped me to regain my confidence and restore my independence after a lengthy stay in hospital. They were unfailingly cheerful and happy to go at my pace to enable me to do as much for myself as I could. They were very reliable and came at the agreed times.
The meeting
to set up the care was very professional and kind and I appreciated that they took the time to come and visit me personally in hospital to work out what my needs and preferences were, not just basing their input on my family's suggestions.
The invoicing and billing were also very simple, reliable and easy to understand.

Reply from Stella Mabena, Registered Manager at Great Grace Services

Thank you so much for your kind review and for allowing us to support you on your journey. It has been a privilege to work alongside you, and we are so pleased to hear that you are feeling confident and independent.Your feedback is incredibly meaningful to our team, and knowing that we were able to make a positive impact means a great deal to us. We are grateful for your trust in us, and we hope that this new chapter brings you continued success and happiness.I have shared your review with the team, and they are pleased with your feedback. We appreciate your input.Thank you once again for your kind words and for the opportunity to be part of your journey. Wishing you all the best in this exciting new chapter.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Wife of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers for my husband are excellent. They take great care of him and get him ready for the day ahead. Thoroughly recommended.

Reply from Sitheni Dabengwa, Nominated Individual at Great Grace Services

Thank you for sharing your positive experience with us. We always thrive to do our best for all our clients and reviews like yours help us to continue to provide the quality care that your husband and all our clients so much deserve.


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Care / Support

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Treated with Dignity

Value for Money

Review from Dimitra B (Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been my pleasure, at a difficult time, to get to know your staff. I couldn't ask for better for care and consideration.
No hesitation to recommend or use your agency again.

Reply from Stella Mabena, Registered Manager at Great Grace Services

Thank you for taking the time to write such a lovely review about our service. We are glad we were able to step in when you needed support and that we were able to make a difference. We will share your positive response with the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Great Grace Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Great Grace Services is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Great Grace Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Theresa Ann

Theresa Ann Hughes

Job Title: Care Coordinator

Joined: 2024

The Domiciliary Care Coordinator is responsible for ensuring the smooth operation of home care services by coordinating:
care schedules, managing care workers, liaising with clients and families, and maintaining compliance with regulatory standards. The role ensures that service users receive high-quality, person-centred care that meets their individual needs.


Stella

Stella Mabena

Job Title: Registered Manager

Joined: 2022

Registered Manager oversees home care services, ensuring high-quality care for clients in their own homes while complying with regulations. Their role involves managing staff, maintaining compliance with the Care Quality Commission (CQC), and ensuring service users receive safe and effective care.


Frequently Asked Questions about Great Grace Services

What Type of Services does Great Grace Services offer?

Great Grace Services offers Home Care.

How many Carers does Great Grace Services employ?

Great Grace Services employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Great Grace Services to verify any information. View our terms and conditions. Great Grace Services has an Enhanced Service – more info.