Elite Care Professionals

Walton Cornerstone, 2 Liston Street, Liverpool L4 5RT
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9.9 10 Reviews
  • Elite Care Professionals, Liverpool
The service offers truly person-centred care and support, providing a wide variety of services to meet the needs of service users across the Liverpool area. In the current climate the team are extremely proud to offer economical & quality care services.

Starting at your initial enquiry, the dedicated team will offer support throughout the whole process, from completing the initial assessment at a time and place of your choosing, to customising and adapting services to meet your needs. The team will work with you to provide carers that meet your care requirements and, where possible, ensuring they are a compatible match to provide a high quality level of care and support.

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Care Provided by Elite Care Professionals

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Elite Care Professionals Ltd
  • Person in charge
  • Anesu Kumwenda (Registered Manager)

Funding & Fees Guide for Elite Care Professionals

  • Prices

  • From £20.39 per hour call

  • Minimum call time - 1 hour. We also offer Live in Services. Please contact us to discuss these prices

Elite Care Professionals Reviews (10)

9.9

Elite Care Professionals has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years. Over all time Elite Care Professionals has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
1
5
10
0

Review from Sarah M (Daughter of Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the carers from Elite to help us look after my mum at the end of her life. They were all absolutely kind and caring in all aspects of the work that they did. The care they gave my mum was outstanding and the support they all gave the family was above and beyond. They helped us get through a difficult
situation and my mum's last few weeks as comfortable and settled as possible.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you so much for sharing your experience with us. We are truly honoured to have been able to support you and your mum during such a difficult time. It's heartwarming to hear that the care and compassion provided by our team were able to make a positive difference in your mum's last weeks, as well as offer comfort and support to your family.We deeply appreciate your kind words and are grateful for the opportunity to have been part of your mum's care. Wishing you and your family all the best.


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Review from Y C (Daughter of Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged from hospital to my house for palliative care. Elite Care Professionals came for a first visit and were true to their name. They provided professional, empathetic care with humour and dignity. They allocated a small number of people to provide continuous care. We would highly recommend
their services without hesitation.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you so much for the wonderful feedback. I'll definitely feedback to the team.


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Review from Andrew W (Son of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!!

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you for a lovely review, we appreciate it so much.


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Review from J M (Daughter of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know what I would do without the care service. The team are fantastic we would be lost without them.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you so much for a lovely review it is much appreciated and we loved supporting and caring for your loved one. Thank you.


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Review from P J (Husband of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect being treated like family nothing too much trouble, above and beyond.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

It is nice to be appreciated, thank you so much.


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Review from Barbara B (Wife of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from Elite Care Professionals since the beginning of September and I can't recommend this company enough. The management team and carers are exceptional. All staff are highly trained, competent, caring and polite, nothing is too much trouble. Care is tailored to meet
the individual's needs and is carried out in a kind, respectful and professional manner. They always go the extra mile to make sure their service users are happy and well cared for. The management team are always available and will always be flexible when needs change. Having this support has enabled my husband to remain at home and receive the care he needs. I am extremely grateful for the care and support Elite Care professionals provide.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you for taking the time to write your review. It is our pleasure caring for your husband. We are so proud and delighted to be a part of this journey with you and your husband. We appreciate the feedback because it helps us as a company to shape and improve the services we provide to our service users. It is always so nice to hear words like caring, polite and professional manner used to describe our staff. Thank you again for your kind words.
Thank you again for taking the time to leave us your review.


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Review from Elaine M (Wife of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with your carers in every aspect! They are caring and courteous to my husband.
I also find the manager is always available to speak to when I need to phone her with inquiries.
Thank you.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

It is a privilege knowing that you are happy with the services we provide to you and your husband.
Thank you so much.
Regards


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Review from Ian S (Father of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled wheelchair-bound 30-year-old son has severe learning difficulties and epilepsy and has been using the services of Elite Care Professionals for about four months. They provide a male carer escort for two days a week to accompany my son to his daycare centre and return home journey.
My son
can be difficult at times in his behaviour but he has taken very well to having the same regular escort.


I have found the escort to be very pleasant and kind, he has attended punctually each morning has provided me with his contact number and will update me if there are any delays concerning transport.
I have had a review with the Company Manager at our home address and have been given the opportunity to ask any questions relating to the service provided so far. The Manager was very approachable and even asked how they could make their services better.


I would have no problem in recommending this Company to my friends or family for their services.


Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Thank you for the amazing review! We put in the work to keep all of our service users and their families happy.
“We strive to provide superior client service.”
Thank you.


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Review from John C (Friend of Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased overall with the attitude and flexible approach to the varying needs of our service user. Professional, caring, willingness to go the extra mile to complete tasks.

Reply from Anesu Kumwenda, Registered manager at Elite Care Professionals

Hi,
Thank you so much for your kind review. Ourselves and the carers try our utmost each day to be able to provide the highest quality person-centred care to our Service Users and we are happy that you are very pleased with our overall attitude and flexible approaches.
Many Thanks,


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Review from V G (Son of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience with Elite Care Professionals has been a pleasant one. I have found them to be helpful, professional, understanding and good value for money. My mother has been treated with dignity and respect by the staff. I would recommend family and friends to Elite. They have even gone out
of their way to recruit Indian carers to help with Mum's requirements. Keep up with the excellent work!

Reply from Nick Fischer, Care Manager at Elite Care Professionals

Thank you so much for your kind review. It is lovely to hear that your mother has been treated with dignity and respect by our brilliant carers. Our aim is to provide the highest quality person-centred care and I'm really happy that you feel we've been able to do that.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Elite Care Professionals is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Elite Care Professionals is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite Care Professionals is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elite Care Professionals

What Type of Services does Elite Care Professionals offer?

Elite Care Professionals offers Home Care.

How many Carers does Elite Care Professionals employ?

Elite Care Professionals employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Care Professionals to verify any information. View our terms and conditions. Elite Care Professionals has an Enhanced Service – more info.