Liberty Carers (London & Essex) Ltd

Unit B, Rear Of 112 Station Road, Chingford, London E4 6AB
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7.8 2 Reviews
  • Liberty Carers (London & Essex) Ltd, London
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Show Liberty Carers (London & Essex) Ltd on the Map

Care Provided by Liberty Carers (London & Essex) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Owner
  • Liberty Carers (London & Essex) Ltd
  • Person in charge
  • Susan Graham (Manager)
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Liberty Carers (London & Essex) Ltd Reviews (2)

7.8

Liberty Carers (London & Essex) Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Liberty Carers (London & Essex) Ltd has 2 reviews.

Overall Experience

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  • 1
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Date Published

2
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Review from Katharine C (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Liberty Carers since January of this year. The care and consistency during this time has been good. In the last two weeks my father's health rapidly deteriorated and we were in need of more personal care for him. This was quickly organised and each carer we came in contact with were
kind, compassionate and professional. We have been very happy with the service we have received.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Arthur O (Husband of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very inconsistent with contract terms - with visits and the timing of visits, which tend to be worst over the weekends too.
Seriously concerned, and worried about the body waste disposal methodology of the team members. (Training Issues). Contamination/Infection Issue/Concern - Usually find, used
blue-coloured hand gloves dumped along my corridor, the bathroom areas. Usually will find fragments, broken bits of used blue coloured-gloves on the landing and stairways, or inadequately disposed inside the bin outside and at times a bid to rush out to the next client, it's dumped on my driveway.
Attitude to work: 50% of the staff that attend to this household shouldn't be in the job, hardly provide the services required, paid by NHS, but simply in a hurry to complete the shift.
You hardly can speak to the management, to address these concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Liberty Carers (London & Essex) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Liberty Carers (London & Essex) Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liberty Carers (London & Essex) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Liberty Carers (London & Essex) Ltd

What Type of Services does Liberty Carers (London & Essex) Ltd offer?

Liberty Carers (London & Essex) Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Carers (London & Essex) Ltd to verify any information. View our terms and conditions. Liberty Carers (London & Essex) Ltd has a Basic Service – more info.