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Green Olive Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Green Olive Care Ltd has 4 reviews.
Review from Mark D (Husband of Client) published on 8 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Dr Sally-Ann, Managing Director at Green Olive Care Ltd
We want to express our sincere gratitude for taking the time to share your review with us. Your kind words mean a lot to our team, and we're thrilled to hear about your positive experience with our service. Providing personalized and compassionate care is at the heart of what we do, and we're delighted that you and your family have felt the difference in the care you've received from us. Thank you for your trust and for allowing us to be a part of your journey.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Hayley M (Daughter of Client) published on 11 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sally, MD at Green Olive Care Ltd
Dear Hayley, thank you for the kind words mentioned in your review. We try to make our service truly personalised and compassionate and are pleased you and your family have had a good experience with the care your mother has received from us.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Annie K (Daughter of Client) published on 24 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sally, MD at Green Olive Care Ltd
Dear Annie, thank you for your review, we are incredibly grateful that you took the time out to leave us such a lovely review and we are pleased that you felt supported during the last month of your father’s life.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane S (Mother of Client) published on 14 March 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sally, MD at Green Olive Care Ltd
Dear Jane, thank you so much for taking the time to give us feedback and leaving us a review. We are pleased to hear how much the carers have bonded with your daughter and the fact that you would recommend our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Green Olive Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Green Olive Care Ltd is calculated as follows: ( (15 Excellents x 5) ) ÷ 15 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Green Olive Care Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Green Olive Care Ltd to verify any information. View our terms and conditions. Green Olive Care Ltd has a Basic Service – more info.
