Added Care

Overview of Review Score

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

• a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

  The Average Rating of 5.000 for Added Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

• b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

  The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

  The 5 points relating to the number of Positive Reviews for Added Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

• When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

• If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.