Home Instead (Lewisham & Southwark)

392 Lee High Road, Lewisham, London SE12 8RW
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8.5 2 Reviews
  • Home Instead (Lewisham & Southwark), London
Home Instead (Lewisham & Southwork) gives people in the local area the care and support they want in the comfort of their own home.

Skilled, friendly staff can help people with personal care (such as bathing, going to the toilet and getting out of bed), household tasks such as preparing meals, dementia care, companionship, medication management, and assistance to attend appointments.

Live in care is also available. Home Instead offers personalised home visits based on what people want. Home care clients can choose when to get up, eat meals, go out, or go to bed.

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Care Provided by Home Instead (Lewisham & Southwark)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Faith Wood (Manager)

Funding & Fees Guide for Home Instead (Lewisham & Southwark)

  • Prices

  • Available on request

Home Instead (Lewisham & Southwark) Reviews (2)

8.5

Home Instead (Lewisham & Southwark) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Lewisham & Southwark) has 2 reviews.

Overall Experience

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Date Published

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Review from Josephine H (Sister of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my brother's care for some months during 2024 and at the start of 2025. They offer a very dedicated and professional service. The managers are extremely knowledgeable about different presentations of illness and conditions. Every service and interaction was carried out with sensitivity
and thoughtfulness.


Home Instead helped with the cleaning and accompanied my brother to hospital appointments. Nothing was too much trouble. The standard of the cleaning was very high and the staff formed a sincere and encouraging rapport with my brother, which he appreciated and we do too.


The beauty of Home Instead is the depth of knowledge and the flexibility. They can start off with cleaning and progress to offering a care service also. They are able to tailor their package to the precise needs of the service user.


One incident which sticks in my mind is that when my brother went to hospital, accompanied by a Home Instead carer, she stayed until he was admitted.


Reply from Sonia Thapa, Director at Home Instead (Lewisham & Southwark)

Thank you for your kind words and for sharing your experience. It means so much to us to know that we were able to support your brother in a way that made a real difference. We understand how important it is to provide not just practical help, but also kindness and reassurance, so hearing that our carers formed a genuine connection with your brother is truly heartwarming. We're especially touched that you remember the moment when our care professional stayed with him at the hospital-it's these little things that matter most. Your feedback is really appreciated, and we're so glad we could be there for your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T L (Daughter of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for 8 months. Mum's carepro has been fantastic from day 1. She provides Mum with companionship and reassurance above all and also restored Mum's confidence in going for short walks and outings. Our carepro has been totally reliable and professional at all times. Together
with her line manager, our carepro has been able to adapt to Mum's changing needs.

Reply from Fatta Thapa, Director at Home Instead (Lewisham & Southwark)

Thank you for your feedback, we glad to know that you are extremely satisfied with our service, feedback such as this one encourages us to do even better.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Home Instead (Lewisham & Southwark) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Lewisham & Southwark) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Lewisham & Southwark) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Home Instead (Lewisham & Southwark)

What Type of Services does Home Instead (Lewisham & Southwark) offer?

Home Instead (Lewisham & Southwark) offers Home Care.

How many Carers does Home Instead (Lewisham & Southwark) employ?

Home Instead (Lewisham & Southwark) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Lewisham & Southwark) to verify any information. View our terms and conditions. Home Instead (Lewisham & Southwark) has an Enhanced Service – more info.