Home Instead (Monmouth, Abergavenny & Pontypool)

Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA
Submit a Review
9.4 7 Reviews
  • Home Instead (Monmouth, Abergavenny & Pontypool), Monmouth
It can be overwhelming, wondering where to start when first considering care for a loved one, Home Instead (Monmouth, Abergavenny & Pontypool) are there to help.

Care Professionals are there to provide the support needed for loved ones to remain independent and stay safe at home without losing any personal freedom. This not only leaves family members happy and confident that their loved ones are enjoying the highest standards of care at all times but also reduces loneliness and isolation having a positive impact on their mental health by decreasing anxiety and depression.

At Home Instead (Monmouth, Abergavenny & Pontypool), the team offer a wide range of one-to-one services tailor made to the needs of the individual - and home visits can be from an hour a day to live-in-care.

Services are flexible to the needs of each client. Individual personal plans can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.
No matter what support you may need, their Care Professionals are matched with your loved ones interests in mind.

Through regular meetings with all parties concerned, they provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.

Show Home Instead (Monmouth, Abergavenny & Pontypool) on the Map

Care Provided by Home Instead (Monmouth, Abergavenny & Pontypool)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Clatworthy (Director)

Funding & Fees Guide for Home Instead (Monmouth, Abergavenny & Pontypool)

  • Prices

  • Price on request.

Home Instead (Monmouth, Abergavenny & Pontypool) Reviews (7)

9.4

Home Instead (Monmouth, Abergavenny & Pontypool) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Home Instead (Monmouth, Abergavenny & Pontypool) has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
0
1
5
2

Review from T W (Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gregg G (Grandson of Client) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated.
Cannot fault a single thing. Thank you all so much.

Reply from Laura Clatworthy, Head of care giver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely review, we will make sure we pass this on to the team, they will be delighted!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E A (Niece of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.

Reply from Laura Clatworthy, Head of Caregiver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely feedback, we will pass this onto our team!
We're glad we can help and keep your aunt safe and at home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brinley M (Husband of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your review, I'll pass this on to our team, it's nice for their hard work to be recognised.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amelia T (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other
things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!

Reply from Laura Clatworthy, Director at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your lovely comments, Amelia, this is lovely to hear, I will pass this along to her care professionals.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Home Instead (Monmouth, Abergavenny & Pontypool) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Monmouth, Abergavenny & Pontypool) is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Monmouth, Abergavenny & Pontypool) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Laura

Laura

Job Title: Director

Joined: 2017

I have worked in Care since 2017 with Home Instead, we understand the positive impact good care has on our client's health & welfare. I look forward to helping more people stay independent and at home for the rest of my career.


Frequently Asked Questions about Home Instead (Monmouth, Abergavenny & Pontypool)

What Type of Services does Home Instead (Monmouth, Abergavenny & Pontypool) offer?

Home Instead (Monmouth, Abergavenny & Pontypool) offers Home Care.

How many Carers does Home Instead (Monmouth, Abergavenny & Pontypool) employ?

Home Instead (Monmouth, Abergavenny & Pontypool) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Monmouth, Abergavenny & Pontypool) to verify any information. View our terms and conditions. Home Instead (Monmouth, Abergavenny & Pontypool) has a Platinum Service – more info.