Guardian Angel Carers York

Suite 1, 1st Floor Coxwold House, Birch Way, Easingwold, York YO61 3FB
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9.9 25 Reviews
  • Guardian Angel Carers York, York
Guardian Angel Carers York is an enthusiastic, dynamic and passionate team of care professionals who deliver the highest standards of home care services to individuals and families.

Home care can transform the experiences of living independently at home, with a balance of respect, companionship, assistance and practical support always delivered according to your care plans, needs and requirements.

Every family is different, and whether you require domestic support and a helping hand with daily tasks, or assistance with enjoying hobbies and attending events, York's CareAngels are here to help.

The team can deliver specialist care services that are always adaptable and flexible, including:
•        Visiting home care and live in care
•        Medication reminders and personal care
•        Cooking fresh, tasty, nutritious meals
•        Domestic assistance and housekeeping
•        Shopping and recreational activities

The talented CareAngels offer visiting care, with an hourly home care service available, as well as overnight care.

Care Provided by Guardian Angel Carers York

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • AJ Jane and Debbie Burchall (Business Owner)

Funding & Fees Guide for Guardian Angel Carers York

  • Prices
  • 7 am to 10 pm Monday - Sunday


    The minimum visit is 1 hour         
             
    1 hour       £38.00   
    45 minutes    £34.00      
    30 minutes    £34.00


  • Please contact us to discuss so that we can match your needs to our services


Guardian Angel Carers York Reviews (25)

Total of 25, showing 1-20
9.9

Guardian Angel Carers York has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Guardian Angel Carers York has 25 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

We were so fortunate that Guardian Angels were recommended to us. They supported my husband who has dementia whilst I was recovering from an operation. They are very reliable and friendly, taking time to understand my husband's needs, preferences and interests. They shared their news and interests too
and it was lovely to hear my husband laughing and chatting. Nothing was hurried or rushed. He always looked forward to seeing them. They always asked what else would help us and would hoover or load the washing machine if time permitted. As a family this was a difficult time for us but "The Angels" looked after all of us with great kindness. They truly understand caring.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for this lovely review. Getting to know your husband was an absolute joy. His stories and amusing anecdotes always made our CareAngels chuckle! From visiting for a couple of hours each week through to short term live-in care, supporting and assisting you and your family during a difficult time was a privilege.


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Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been receiving care from Guardian Angels for almost 12 months. The care has been excellent going above and beyond to help on many occasions their team are kind very thoughtful and extremely thorough in everything they do. My Aunt was in hospital for a short stay recently and they helped
with visits and transport, being quite a distance away can make caring for my Aunt difficult but having Guardian Angels to care for her means she can stay in her own home safely and well cared for she is extremely fond of her carers and we as a family could not more happy with our choice of carers. I have lost count of the number of times they have made what could have been a very difficult and stressful situation so much easier. knowing they are calling on a regular basis has given myself and my Aunt peace of mind with their cheerful manner, thoughtfulness and showing kindness in so many ways.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for your kind review. Your Aunt is an absolute delight to visit, whether that's in her own home or visiting her when she was in hospital. Her resilience and ability to adapt to her changing situation is admirable. Her cheeky smile and sense of humour mean we always leave with a smile!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has had guardian angels for around 2 years start with short daily visits to visits to hospital and home numerous times a days In the last year mums health was not good but thanks to 6 members of staff in particular. to mention only a few where always there for mum with love. Care .and sometimes
just a chat really don't know how we would of copped without them all.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for your review. All of our CareAngels absolutely loved spending time with your mum. Such an independent, determined lady who inspired us all! She's missed by everyone already.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are extremely pleasant and always happy to do what is needed for my mother. They always arrive promptly and seem genuinely pleased to see her and look after her. My mother really likes them and appreciates what they do. I would have no hesitation in recommending them to anyone.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thanks for the positive feedback! All of our CareAngels love visiting your Mother. Along with her contagious smile, her stories, poems and piano playing keep us all in awe!


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Overall Experience  Overall Experience 5.0 out of 5

Mum is 99 with a very sharp mind but is now nearly blind and suffers with permanent back pain. We started having a visit for one hour each weekday to relieve me (daughter) from the housekeeping side of caring for Mum. This worked really well and the care angels were all so helpful and kind. After a
fall in October and a spell in hospital, Mum returned home and Guardian Angels were able to provide live-in care. Although Mum is still moderately independent, she wouldn't be able to live on her own so this was a much better solution for her than a care home. Both the live-in helpers we have had so far have been so kind and caring and Mum enjoys having them around.
Guardian Angels has been wonderful at listening to Mum's story and fitting the "right" carer to her needs. They have taken a lot of pressure off me in particular and enable me to be a daughter again, not a carer.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Hi Jane, thank you so much for your wonderful review. Your mum's sharp wit and relaxed attitude means that our CareAngels have all loved visiting her. Her lessons in the use of an Aga and how to touch our toes have also been gratefully received! Our Live-in CareAngels tell us that your mum and yourself have made them feel part of the family. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

The ladies at Guardian Angels have been excellent in caring for my parents and helping them with jobs at home.
They have been great at discussing our needs with the whole family and keeping us updated.
I would definitely recommend Guardian Angels to anyone looking for care for their family.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for this review. All of our CareAngels love visiting your parents. Your father's charm has us all feeling wonderful! Your mum's quiet and friendly demeanour makes our visits an absolute pleasure.


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Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a broken hip and wrist in December 2023. It left her with poor mobility, memory loss and other symptoms and is housebound and not able to look after herself and her home. She is getting older and relying more and more on friends and family. She is independent and does not want to go into
residential care. Guardian Angels have been brilliant visiting 2 days a week which Mum really looks forward to and have given me peace of mind that she is receiving professional, caring and friendly support which in turn is supporting family and friends. The level of communication is very good with the post-visit reports in addition to the review structure to ensure the care level is correct for Mum. As my mum's cognitive capacity reduces further, I am confident that Guardian Angels will be able to increase their support to enable my mum to stay in her own home for as long as possible.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for your glowing review. We're so pleased that our care and support have given your family the reassurance that your mum is being cared for professionally and with a person-centred approach. We look forward to continuing to care for her as her journey continues.


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Overall Experience  Overall Experience 5.0 out of 5

Mum suffered a stroke and seizure in 2020 which she was lucky to survive. It left her with poor mobility, memory loss and other usual symptoms and is practically housebound and not able to look after her home and surroundings. She also has other health issues which hinder the situation. She is getting
older and relying more and more on me and my sister. It's a hard decision to make but the realisation was we couldn't sustain the level of help she needs. She is fiercely independent and not ready for a home, so the only answer was external help. We are so lucky to have found Guardian Angels. They have been absolutely brilliant. They visit weekly, which Mum really looks forward to and have given us peace of mind that she is receiving professional, caring and friendly support which in turn is supporting us too. We love the level of communication, the post-visit report as well as the review structure to ensure the care level is correct for Mum. We wouldn't want to be without them now!

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for your kind words. It has been an absolute pleasure visiting your mum and getting to know her. We are delighted that this is giving you and your sister peace of mind and glad that you find the notes and review structure helpful.


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Overall Experience  Overall Experience 5.0 out of 5

In April this year, we suddenly found ourselves in need of help for Mum. She had accepted a cancellation for a knee replacement with 2 weeks' notice. Mum had been diagnosed with Alzheimer's 18 months previously.
She had been managing really well independently but we knew that we would need extra help
during her recovery.
We contacted Guardian Angels who arranged a home visit straight away. They discussed Mum's needs and what support she would need following her operation. The care was put in place following a post-op visit from the registered care manager to assess her needs.
Myself and my sisters were really pleased with her care and the care app which was updated after each visit was invaluable to us, especially with Mum's short-term memory issues. They adapted the care as Mum began her recovery and needed less support.
We couldn't fault Guardian Angels and we will definitely keep them in mind if we need help in the future!

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Many thanks for your kind comments. It was a pleasure to be able to support Mum at a time when she was recovering from her operation. As a team, we find it very rewarding to be able to help someone get back on their feet after being in hospital, for whatever reason and be able to offer that reassurance to caring families like yourselves. Please give Mum our very best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

The absolute best care we could have asked for was provided for Mum on a daily basis. Always arrived on time and was always cheerful, friendly and professional and Mum looked forward to seeing her carer. Meals were prepared to high standards and always discussed and planned and even brought a few items
when Mum ran out. Mum always treated with dignity and respect and always had time to ensure she was ok both physically and mentally. The team are extremely vigilant to any health issues and would flag these.

Reply from Debbie Burchall, Business Owner at Guardian Angel Carers York

Thank you for such a heartfelt review. It was a pleasure visiting your mum and she is still missed by us all.


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Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Mum is still able to live in her own home thanks to the support she receives from Guardian Angels. She's been getting support now for over a year and there's never been any cause for complaint. As she has daily care, you wouldn't expect it to always be the same person visiting, but we
have been impressed by the consistency nonetheless. The carers write comprehensive notes, spot things which need attending to (like picking up on symptoms of a UTI) and get in touch whenever needed. I am very grateful that we found this service and would highly recommend them to others.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you for the lovely review. We know how important it is for family members to be able to read our notes in real-time and see how their loved ones are feeling and what activities they are undertaking on a daily basis. It is always our pleasure to visit your mum, she has a dry sense of humour, that always brightens our day. Maintaining her independence, and allowing her to remain at home is what we pride ourselves on. Thank you for allowing us to be part of your mum's journey.


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Overall Experience  Overall Experience 5.0 out of 5

The Guardian Angel Carers have been invaluable in helping me to look after my parents in their own home. They want to stay in their own environment for as long as possible and having a Guardian Angel caring for them means I have peace of mind that someone is there when they need assistance.
I find
the Guardian Angel Carers to be very professional, friendly and helpful and would not hesitate to recommend them to anyone looking for care in their home.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you for such a heartfelt review. We have loved being part of your parents' journey. From meal preparation a couple of times per week, through to offering dignified personal care and now a completely tailored live-in CareAngel. Knowing your parents can remain independently in their home makes us feel proud of what we do.


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Overall Experience  Overall Experience 5.0 out of 5

The team at Guardian Angels offer a superb service. The care and support given whilst looking after my Mum went above and beyond the norm! Mum was treated with respect, dignity and compassion by the Care Angels, and she soon came to regard them as friends. On more than one occasion the Angels stayed
beyond their allotted time slot because they had concerns about Mum's wellbeing and would only leave when reassured she was fine and had spoken to me (daughter). I can highly recommend Guardian Angels Easingwold, they do an exceptional job of caring for people in their own homes.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for your kind words. It's always an absolute pleasure visiting your Mum. Our CareAngels often tell us that seeing her is an absolute delight as she's always interested in their lives. Thank you for allowing us to be part of her life.


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Overall Experience  Overall Experience 4.0 out of 5

Overall my Aunty is being cared for very well by the Guardian Angel thank you for all your help as we live in Scotland and it helps us to make sure she can live independently in her own home...and she is happy and contented as she reaches 100 years old.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you for your kind review. We absolutely love visiting your Aunty, and assisting her to live independently at home at the age of 99! When we arranged to take her to York Minster and meet the Chaplain, seeing the delight on her face was incredible! Thank you for allowing us to help your Aunt revisit the places and memories she holds so dear.


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Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have provided day and night care for my mother for the last six months and the service has been excellent. The care staff are professional, well-trained, kind and compassionate. The management team provide excellent support to both the care team and clients, and they also ensure that
the care plan is regularly updated to meet my mother's evolving care needs.
Guardian Angels provides a service which gives me peace of mind, knowing that my mother is being well looked after by a team that will always try to go the extra mile when asked.

Reply from Debbie Burchall, Business Owner at Guardian Angel Carers York

Thank you for a lovely review. All the team enjoy visiting your mum and getting to know the family.


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Overall Experience  Overall Experience 5.0 out of 5

The carers were always punctual. They were kind and helpful. Nothing was too much trouble and they checked I had everything I needed before they left. They helped me to regain my independence after my stay in hospital.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Hi, thank you so much for this review. We're so pleased the care we provided was helpful in your return to full independence.


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Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the respite care received. From our initial contact we were treated sympathetically, and great efforts were made during the festive season to ensure that we received the support required. As the husband of the client, these visits were extremely helpful to me, allowing me some
time to myself and to recharge my batteries, and I felt confident that my wife was being cared for and, when possible, motivated when I was out of sight.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much for this review. We all loved spending time with your wife and getting to know you both.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service from everyone. Many, many thanks.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

We're so pleased you are finding our assistance helpful and of a high standard. Our aims for excellence are being achieved!


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Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers are very caring and run the business excellently. I've nothing to complain about.

Reply from AJ Jane, Business Owner at Guardian Angel Carers York

Thank you so much, that's a lovely recommendation. We all love visiting you.


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Overall Experience  Overall Experience 5.0 out of 5

Very good care. Treat with dignity, understanding and listen to what I say. Very helpful. They have got compassion. Supportive and professional, make me smile again and happy. I would recommend them all, fantastic, lovely people.

Reply from Debbie Burchall, Business Owner at Guardian Angel Carers York

Thank you for your lovely words, it has been a pleasure to visit you, especially taking you to church which I know you enjoy.


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Guardian Angel Carers York is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Guardian Angel Carers York is calculated as follows: ( (138 Excellents x 5) + (11 Goods x 4) ) ÷ 149 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers York is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (17)

Debbie

Debbie Burchall

Job Title: Business Owner

Joined: 2022

Having been a financial adviser for over 20 years and running a successful practice for the past 10 years, I wanted a change of direction. I found during my meetings with my clients that care and how they would be cared for in the future was an issue that concerned many, not just for themselves but also for their own parents and grandparents. This desire to help people fulfil their dreams and manage their concerns led me to the decision to start a care business.


I wanted to be part of a franchise to ensure I could tap into the years of experience in running a care business, so looked for a company with strong values that matched mine, and Guardian Angel Carers fit the bill.


AJ

AJ Jane

Job Title: Business Owner

Joined: 2022

Having returned from 15 years living in Australia, I was fortunate enough to secure a role as a Support Worker for Mencap. This has allowed me to realise my desire to provide a positive difference in the lives of those with care needs.


During my conversations with North Yorkshire residents, I found that a very real concern for many of the ageing community is the lack of professional, compassionate in-home care providers in the area.


When the opportunity arose to purchase a Guardian Angel Carer’s Franchise, covering York and the surrounding areas, I jumped at the chance. I have a background in business management and a passion for assisting people to live their best lives. When we looked into the ethos and ethics of Guardian Angel Carers, we knew wholeheartedly this was the Franchisor for us!


Bev

Bev Johnston

Job Title: Registered Care Manager

Joined: 2022

Having moved to Easingwold 12 years ago, I consider myself a local resident of this lively, bustling market town that has a strong focus on supporting all who live here.


Drawing on my years of experience working in social care, and running a domiciliary care business in the town, enabled me to develop positive partnerships with individuals and organisations towards a shared goal of well-being for all. In the past decade, I have invested in my own professional development to ensure I can train and support colleagues to be the best carers they can, be and to be carers who work with clients, putting them at the heart of all they do. Undertaking a master’s degree in Dementia Studies at the University of Hull is my current project and one that has enabled me to really explore the dementia journey for carers, clients and their loved ones.


I have seen, first-hand, an ever-growing need for more and more responsive, compassionate, client-centred care across our county. Naturally, I was thrilled to hear that Guardian Angel Carers, while based in Easingwold, has made the commitment to provide robust support services to an area extending widely from York to Thirsk and our rural communities beyond.


The values of the company and the vision of its owners, Debbie and AJ, reassure me that this new service is going to make a hugely beneficial difference to people, and I am excited to be part of it.


Nicky

Nicky

Job Title: Care Supervisor

Joined: 2023

I chose to work in care because I wanted to make a difference for other people. I’ve always said you cannot teach someone to care, it is something that is either in you or it is not, I strongly believe everyone should be treated with the utmost respect in a person-centred way. I always treat people as I would want someone to treat me or a member of my family.


Kayleigh

Kayleigh

Job Title: CareAngel

Joined: 2023

I wanted to be a carer because I’ve always loved to help people and believe everyone should have access to the best quality care that someone can offer. Being able to make a difference in someone’s day is really important to me; even just a simple smile and a kind word can do so much if someone’s having a bad day.


I believe the most important qualities in a carer are compassion, kindness and understanding.


Julie

Julie

Job Title: CareAngel

Joined: 2024

I have cared for several members of my family over the past 10 years and wanted to take forward my experiences of that to provide excellent support for those needing it.


Julia

Julia

Job Title: CareAngel

Joined: 2024

I have always been a caring and thoughtful person. I decided to change career following the 2019 pandemic. I have three years of experience as a care professional and I find the work enjoyable and rewarding.


Grace

Grace

Job Title: CareAngel

Joined: 2024

I first became a carer so that I could help people. I soon fell in love with the job and love getting to know clients and doing my best to make their lives as joy-filled and easy as possible!


Sophia

Sophia

Job Title: CareAngel

Joined: 2023

I am currently doing an integrated masters in social work & therefore I am eager to learn in a similar sector of health and social care. I have a passion and drive to make a positive difference to individuals lives around me.


Laura

Laura

Job Title: CareAngel

Joined: 2023

I enjoy meeting people and have a caring nature. I wanted to help people


Zara

Zara

Job Title: CareAngel

Joined: 2024

I chose to become a carer because I like helping and caring for others. Caring for my Grandad helped me realise that this is what I wanted to do as a career.


Bethan

Bethan

Job Title: NightAngel

Joined: 2024

I became a carer because I used to care for my mother when I was younger so I grew up trying to help people so took that through to my adult life too


Taiya

Taiya

Job Title: CareAngel

Joined: 2024

I enjoy knowing I have helped someone in their day-to-day lives.


Sandra

Sandra

Job Title: CareAngel

Joined: 2024

I love to take care of older people, it brings me joy. Moreover, it is my passion in life.


Nicola

Nicola

Job Title: Live-in CareAngel

Joined: 2024

Nicola lives in France and flies over to the UK to provide live-in care to our clients. Whether that be a few weeks to assist with convalescence or long-term care as a comforting alternative to moving into a care home.


Taiya

Taiya

Job Title: CareAngel

Joined: 2024

I enjoy knowing I have helped someone in their day-to-day life as it makes me feel warm. It is something I consider will be my career going forward.


Sarah

Sarah

Job Title: CareAngel

Joined: 2024

I like to feel that I have done something useful and helped those in my community.


Frequently Asked Questions about Guardian Angel Carers York

What Type of Services does Guardian Angel Carers York offer?

Guardian Angel Carers York offers Home Care.

How many Carers does Guardian Angel Carers York employ?

Guardian Angel Carers York employs 4 carers.