Complete Care Needs

38 Shipley Road, Nottingham NG8 6JE
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9.5 10 Reviews
  • Complete Care Needs, Nottingham
Complete Care Needs has a team of diverse but highly trained and professional staff.

The team has over 50 years of health care services experience between them.

Complete Care Needs endeavours to match each client to a staff member most suitable to their personal needs.

Being person-centred and responsive to clients' needs is a priority to all Complete Care Needs services.

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Care Provided by Complete Care Needs

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Complete Care Needs Ltd
  • Person in charge
  • Jacqueline Mhlanga (Manager)

Funding & Fees Guide for Complete Care Needs

  • Prices

  • From £20/hour visits
    From £900/week Live In Care Support

  • Bank holidays is £25/hours

Complete Care Needs Reviews (10)

9.5

Complete Care Needs has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time Complete Care Needs has 10 reviews.

Overall Experience

  • 9
  • 1
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Date Published

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4

Review from T T (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One carer in particular is patient and thorough. She listens to what I need and does it to a good standard.
The management above her could do better, as on a couple of occasions there has been miscommunication which lead to the personal assistance being told not to turn up and me without help. Luckily
its not a frequent occurrence.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your feedback. We are sorry for when there was miscommunication on the 2 occasions about family supporting you and us not needed. We learnt from that and are happy to hear its not a frequent occurrence. Thank you for your support by continuing to request for our services thereafter as and when your personal assistant is on leave. We are happy to hear that the one carer we sent to cover your personal assistant is doing a good job and we will make sure that they will be allocated to you as and when you need them. Your feedback is greatly valued as it helps us evaluate and improve our services for the best.


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Review from S H (Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Complete Care Needs is one agency that helped me to stand on my feet again. The staff are very patient and compassionate. Thank you Complete Care Needs for your love and care. Complete Care Needs is a real value for money.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you. It was a great honour to support you and see you recover. Thank you for your review. It helps us evaluate our services as well as the community we save to make an informed decision when sourcing for a provider.


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Review from Nicola H (Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic!

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Great to hear we are doing a fantastic job. Will let the staff know and award them accordingly.


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Review from Roselyn M (Mother of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very professional, kind, and always on time. The staff talk to my daughter with respect and always ask her what she wants done before doing it. My daughter has never been this happy and content since she had care staff, until Complete Care Needs started looking after her. The management
are polite and always come to check if staff are doing the right thing.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your feedback. Staff will be appraised of the great work they are doing as we continue to strive to do better than our best. Jacqueline, Manager


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Review from L O (Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is excellent. She works quietly and efficiently. She is always pleasant and helpful.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for taking the time to feedback on our performance. Staff will be appraised on their person-centred care to you


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Review from R H (Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care support provided from Complete Care Needs has been exceptional. The support workers are hard working, and keep busy all the time, they provide individual care support that is suited to my care needs. They are respectful, reliable, and help keep my dignity whilst offering support. I’m so grateful
for all the help they have given.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your feedback. It helps use learn some lessons to improve our services.


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Review from Cathy T (Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been lovely. They are always polite, friendly and so helpful.
They are always on time and willing to do any task that I ask them to do.
The service has been excellent and helped me so much.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your feedback. It is great to hear that we are making a difference and giving you the support you deserve. The staff will be appraised accordingly. Kind Regards.


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Review from Philip T (Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with this company since September, I've had carers for about 4 years. This is the best company I've had, they go above and beyond, and they do whatever the client wants. This company has a heart because they always think about the client, they won't leave until everything is done so I would
highly recommend them to everyone.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your review. The relevant staff will be appraised of your appreciation of their good work. As an organisation, we put people first before money and aim to continue to do so.


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Review from J D (Daughter of Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years, right up until his death in February 2022, my father was very fortunate to have a live-in carer from Complete Care Needs who treated him compassionately like he was a part of her own family. She was attentive to his ever-changing moods and medical needs, showing patience and understanding
of his frustration as his Alzheimer's progressed and was totally professional when attending to his personal care. Right from the start, I could see my father was happy with the support we had in place for him and I feel blessed that Complete Care Needs enabled him to have the best end of life possible in the comfort and familiarity of his own home.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you J D for your feedback. Complete Care Needs endeavours to keep up good standards.


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Review from C C (Client) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received very good support with very good communication to meet my individual needs and condition, including preparation of food, advising on content nourishment adapted to my age (82) and limited mobility in a large bungalow. The carer is flexible, i.e. will help with washing clothes and bed
making. I have come close to giving an excellent overall rating and would recommend my carer to others.

Reply from Jacqueline Mhlanga, CQC Registered Manager at Complete Care Needs

Thank you for your review. It helps us learn how we are doing so we can be able to offer better quality services to our clients.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for Complete Care Needs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Complete Care Needs is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Complete Care Needs is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Jacqueline

Jacqueline Mhlanga

Job Title: Registered manager

Joined: 2020

Jacqueline’s over 15 years of experience in health care services has equipped her to meet the desired quality assurance, privacy and confidentiality for the clients. Jacqueline has over 10 years of legal experience before then. Jacqueline also has fostered for the Nottingham City Council as a child-specific foster care for 5 years. From 2010 to 2020 Jacqueline worked as a domiciliary support care which involved her being sent to new clients to assist build up a person-centred care plan as well as risk assessments. Besides BL, LLB and PGD in Law, Jacqueline has level 5 Health and Social Care Management training through the London School of International Business (LSIB.) Jacqueline has a host of experience in planning for care involved helping people live in their homes.


Frequently Asked Questions about Complete Care Needs

What Type of Services does Complete Care Needs offer?

Complete Care Needs offers Home Care.

How many Carers does Complete Care Needs employ?

Complete Care Needs employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Needs to verify any information. View our terms and conditions. Complete Care Needs has a Platinum Service – more info.