Surrey Downs Homecare Dorking

6-8 Pixham Lane, c/o Downsvale Nursing Home, Pixham, Dorking RH4 1PT
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9.8 14 Reviews
  • Surrey Downs Homecare Dorking, Dorking
Surrey Downs Homecare offers reliable and flexible home-care services to people within Dorking, Mole Valley and surrounding areas. From companionship to more complex care, Surrey Downs Homecare can provide a tailored solution to suit every need.

Being the sister service of the long-standing Downsvale Nursing Home in Dorking, the team comprises of qualified and experience members of staff, including carers and nurses, who are well trained to support people with a range of needs.

Homecare services offered include:

- Personal care such as help getting out of bed, personal care, bathing, going to toilet.
- Accompanying to appointments and leisure activities
- Support with household tasks.
- Dementia and Alzheimers care.
- Companionship and social activities.
- Live-in care and 24 hour care.
- Medication assistance
- Palliative (end-of-life) care and support

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Care Provided by Surrey Downs Homecare Dorking

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Surrey Downs Homecare Ltd
  • Person in charge
  • Deepa Chhapwale (Manager)

Funding & Fees Guide for Surrey Downs Homecare Dorking

  • Prices

  • £28 per hour on weekdays (Bank holidays double rates apply)
    £32 per hour weekends (Bank holidays double rates apply)

  • Bank Holidays are charged at double rate

Surrey Downs Homecare Dorking Reviews (14)

9.8

Surrey Downs Homecare Dorking has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time Surrey Downs Homecare Dorking has 14 reviews.

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Review from S M (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is being supported by Surrey Downs Homecare. I have been very grateful to how responsive to our needs they have been. They have been very flexible, accommodating and responsive and it has been a great help. The communication has been excellent also. The meals provided have been good quality and
the staff that I have met have been friendly, patient and understanding. They have worked hard to meet my requests, sometimes at short notice. It has been very helpful and eased my stress.

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Review from Ian N (Son of Client) published on 1 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently set this up for my father who needed support to continue living at home. Carers come in twice a day (AM and PM) and they supply meals, do general household work and my dad enjoys their conversation and company. They have facilitated trips out to local cafes which my dad thoroughly enjoys!
Both myself and my dad are very happy with the service that is being provided, carers are always happy and smiling and they really do go above and beyond. I would highly recommend Surrey Downs Homecare to anyone who is looking for that bit of extra help at home. Thank you Surrey Downs!

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Review from Nicky M (Power of Attorney of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surrey Downs Homecare Dorking supply a carer who attends once daily to cook lunch, clean and wash clothing and bedding, also shopping when required. The company and carer are both quick to respond to any changes that are required. The service is professional and flexible and I would be happy to recommend
to anyone requiring help in their own home.

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Review from Lisa B (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer for my Dad comes to his house every night to help with nighttime duties. He is very respectful, kind and compassionate as well as very capable. Anyone can do a good job but to do it with a smile and patience and care makes such a difference - to both my mum and dad. Thank you.

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Review from T O (Granddaughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff was such an amazing help for us! He was so pleasant and by the end of it, he felt like a part of the family. Always went above and beyond to ensure my grandad was comfortable and was very patient. We loved having him around! Thank you.

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Review from K N (Client) assisted by family/friend published on 14 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this service from first contact, through assessment visit and care provided. Everything was easy. Management made us feel welcome and were happy to provide care. The care did an excellent job providing care and attention to detail. This is a good care provider and I would not hesitate
to use them again in future. Excellent service, keep up the good work! Thank you.

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Review from Sharon G (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hospital stay, my mum required additional care at home to get her back on her feet again. She had always dreaded the idea of having “someone in” as she put it but the carer provided by Surrey Downs has been a delight and Mum actively looks forward to her visits. I’m sure that has helped
in her recovery. I would add that the whole process of setting up care has been easy and straightforward, a great relief at what has otherwise been a very stressful time. I would certainly have no hesitation in recommending Surrey Downs to anyone requiring home care.

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Review from Irene B (Friend of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my unannounced visits to my friend, I have always been warmly welcomed. My friend has always been happy and often praises the staff. I have always been offered something to drink. Every suggestion I have made to improve her day has always been listened to and implemented.

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Review from L H (Husband of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Punctual and efficient for two hours a week.

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Review from Elaine L (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What makes SD Homecare head and shoulders above other domiciliary care companies, is its personalised, client-centred care planning; consistently friendly carers who really get to know their clients; and their willingness to be flexible. For us as a family, we are deeply reassured to know that Dad's
needs are being met; that he is safe; and he is respected. Thank you SD Homecare!

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Review from Kate O (Wife of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in receipt of home care for the last five months. He is very happy with his carer, who is a very kind, caring young man. When we returned from a recent holiday, the carer was met with a beaming smile from my husband. This from a man who doesn’t smile often! They go out together twice
a week and give me time to do something just for me. This week I had my hair done. I find Surrey Downs Homecare is run very professionally. I have had no problems whatsoever and would happily recommend them.

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Review from J G (Daughter of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used SD Homecare for my elderly father who is based with us at home. I have been delighted with the care and service that they provide in helping to make sure that he is ready for his day. They are kind, considerate and efficient. The backup team is also a pleasure to work with as they ensure
that we all work as a team to provide the best care for my father.

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Review from Peter H (Son of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed and pleased with Surrey Downs Homecare and the treatment they provided for my parents. Surrey Downs was kind, caring and professional in helping my parents to continue to manage at home. They dealt well and with great patience with the unpredictable nature of caring for the
elderly. I was kept informed at all times, and they have been professional and easy to deal with on all admin matters.

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Review from H B (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SD Homecare has now provided three months of care at home for my mother. We have found everyone at SD Homecare to be friendly, efficient and keen to help in any way that they can. They are receptive, listening to what is needed, and quickly reacting to provide a genuinely bespoke service both within
and outside the home. Their flexibility is impressive and greatly appreciated. We particularly value the reliability of the service; the same carer at the same time every morning, which provides continuity and reassurance, and enables the vital building of trust. We would not hesitate to recommend SD Homecare to others.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Surrey Downs Homecare Dorking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Surrey Downs Homecare Dorking is calculated as follows: ( (70 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Surrey Downs Homecare Dorking is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Deepa

Deepa Chhapwale

Job Title: Registered Manager

Joined: 2018

Deepa is an experienced care manager and is also involved in operating the Downsvale Nursing Home, which is a reputable Nursing home in Dorking, Surrey.


She holds a Level 5 Diploma in Health and Social Care Leadership and Management. Also, she holds an MSc (Health Psychology), from the University of Surrey.


Mihai

Mihai Fagurel

Job Title: Deputy Manager

Joined: 2016

Mihai started his career in care as a carer and has progressed over the years becoming first a Team Leader and then Deputy Manager. He is also a Moving and Handling trainer and currently working towards his Level 5 Diploma in Health and Social Care Leadership and Management.


Rahul

Rahul Chhapwale

Job Title: Director

Joined: 2008

Rahul started in the care industry in 2008, initially owning and operating a nursing home in Guildford, Surrey. He now owns and operates the Downsvale Nursing Home in Dorking, Surrey and is the CQC-nominated individual for both Downsvale Nursing Home and Surrey Downs Homecare. He holds a B.A. (Economics) from the University of Rochester, New York.


Frequently Asked Questions about Surrey Downs Homecare Dorking

What Type of Services does Surrey Downs Homecare Dorking offer?

Surrey Downs Homecare Dorking offers Home Care.

How many Carers does Surrey Downs Homecare Dorking employ?

Surrey Downs Homecare Dorking employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Downs Homecare Dorking to verify any information. View our terms and conditions. Surrey Downs Homecare Dorking has a Platinum Service – more info.