Carefound Home Care (York)

Suite 11, Tower House, Fishergate, York YO10 4UA
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9.8 9 Reviews
  • Carefound Home Care (York), York
Carefound Home Care in York provides highly personalised home care to older people in the York area including Acomb, Askham Bryan, Askham Richard, Bishopthorpe, Clifton, Copmanthorpe, Fulford, Heworth, Haxby, Huntington, Linton-on-Ouse, Naburn, Newton-on-Ouse, Poppleton, Skelton, Stockton on the Forest, Strensall, Wigginton and York City Centre. They also provide live-in care across Yorkshire.

Their home care services are available as hourly home care or live-in care and can include anything from basic domestic support, companionship, personal care, medication help, through to support with complex health conditions such as dementia.

The company employs a team of professional, experienced carers who are required to pass a stringent recruitment and selection process, including Enhanced DBS checks and reference checks.

All staff undertake an induction programme on employment ensuring that, regardless of previous employment experience, they are trained in care provision, including specialist training in dementia care and Parkinson's care in collaboration with the Contented Dementia Trust and Parkinson’s UK.

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Care Provided by Carefound Home Care (York)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorna Miles (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (York)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (York) Reviews (9)

9.8

Carefound Home Care (York) has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Carefound Home Care (York) has 9 reviews.

Overall Experience

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Review from Brian W (Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service provided which includes personal care, housework, local shopping, provision of meals and transport to appointments. Staff punctual and caring. Excellent staff training programme in force. Capable management team. Happy to recommend.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you for your kind words! We're delighted you're happy with our care and services. Your recognition of our staff and management means a lot. If there's anything more we can do, please let us know. Kind regards


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Review from Chris T (Son of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mum has had the carers, we have noticed that she seems happier in herself. The carer is well matched. The home is lovely clean and tidy. Communication is excellent. Also it is fantastic that the carer can take my mum out. Overall my mum's mental well being has improved.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind words and feedback! We're thrilled to hear that your mum is feeling happier and that her mental well-being has improved since starting with our carers. It's wonderful to know that the carer is a great match and that you're pleased with the communication and cleanliness of the home. Supporting your mum in getting out and about is a priority for us and we're so glad it's making a positive difference.


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Review from Elaine W (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring staff. Prompt response from the manager. Gives us peace of mind knowing that someone is there to pop into mum, even though she generally just wants company. Very grateful to you all for all you have done over the past few months.

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Review from E A (Daughter of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience, my mum has the perfect carer, well matched in personality and she has taken time to find out what my mum likes and cares for her individual needs. She is happy every day bringing humour and humility.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your wonderful feedback! We're delighted to hear that your mum is happy with her carer and that the match has been a perfect fit.


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Review from Sarah R (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed some care and help urgently and this was done for us so my parents weren’t left without care. They were very accommodating and such lovely, friendly people. My mum loved them straight away which was a comfort to us all. Mum is very happy with her carer and it’s good to know that she’s kept to
a high standard of cleanliness. They also use their own initiative and do other things without being asked. It’s a great help to not just my mum but dad too, as he gets a chance to have a break. I highly recommend this company and it’s such peace of mind for us all. Thank you all and keep up the great work.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that your mum loves her carer and that our team has been able to provide the support and comfort your family needed. It's wonderful to know that our efforts to maintain a high standard of care and cleanliness are making a positive difference.


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Review from T F (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This relates to months from July 2023 to present day. The carers who look after Dad have been amazing and the support from the management has been excellent. The management and the carers have been professional, caring, approachable and empathetic. As a daughter this is important to me and as a Nurse,
as I pride myself in respecting a patient’s/client’s dignity, safety, health and well-being. I feel reassured that Dad is in safe hands.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

It's wonderful to hear about the exceptional care and support your dad has received from the carers and management team. Knowing that your dad is in safe hands and receiving the high-quality care he deserves brings peace of mind to both you and your family. We understand the trust you've placed in us, and we are committed to continuing to provide the best possible care for your dad.


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Review from Denise R (Wife of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I have been receiving care with this provider for nine months, and we are more than impressed with their organisation and the professionalism of their staff. There is always someone at the end of the phone if we need them, and they are kind, compassionate, friendly and thoughtful.
Personal care is delivered with respect and discretion, always checking our needs. We look forward to their visits too!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

It's so wonderful to hear about your positive experience with Carefound. Delivering high-quality care with professionalism and compassion is our top priority, and we're delighted that you have been impressed with our organisation and the dedication of our staff. Ensuring that there's always someone available to address your needs and concerns, along with providing personal care with respect and discretion, reflects our commitment to meeting your individual preferences and maintaining your dignity. We are thrilled that you look forward to our visits, as building positive relationships with our clients is incredibly important to us.


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Review from Karen M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially made enquiries with Carefound Home Care for my father and I have to say that the professionalism of the staff was outstanding from the start. The process they go through and the carers they provide are extremely friendly and helpful and very caring. A couple of things that have really impressed
me are that they use the same team of carers all the time, so they build a relationship with my father, and the systems they use allow me to have access to a dashboard where I can see comments left and can leave comments myself.
I am thoroughly impressed with the company and wouldn't hesitate in recommending them.

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Review from S C (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Receiving live-in care for a couple of months and could not be more thankful for the support received. It has enabled myself and my husband to remain in our own home, the care received is great and the management have been tentative and supportive.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Carefound Home Care (York) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Carefound Home Care (York) is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) ) ÷ 47 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (York) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (3)

Lorna

Lorna Miles

Job Title: Registered Branch Manager

Joined: 2013

Lorna has many years of experience in the elderly home care sector and leads a committed and highly skilled team of professionals who are all dedicated to helping you stay safely in your own home.


Lorna joined Carefound Home Care in 2013 and achieved her Level 5 Diploma in Leadership and Management in 2014.


Heather

Heather Atkins

Job Title: Care Manager

Joined: 2023

My journey in domiciliary care began at the age of 18 after earning an NVQ Level 3 Diploma in Health and Social Care. I am currently working toward a Level 5 Diploma in Leadership and Management. Throughout my career, my focus has always been on helping individuals remain in their own homes, promoting independence and comfort. I have grown within the field, progressing from a carer to my current role as a Care Manager with Carefound Home Care.


Outside of work, I am a busy mum to a lively 3-year-old boy. We enjoy visiting farms and zoos and love spending time with family and friends whenever we can.


Louise

Louise Harrison

Job Title: Recruitment & Community Manager

Joined: 2024

I joined Carefound Home Care in August 2024, marking my first experience in a domiciliary setting, after having worked in various healthcare environments. My role as a Community and Recruitment Manager allows me to interact with staff, clients, and local communities, ensuring there is never a dull day.


I am committed to working as part of a broader team to deliver outstanding care while also ensuring that we have the most effective care team in place. Our recruitment process is both supportive and thorough, and I felt welcomed to be part of an exceptional team when I joined Carefound.


In my spare time, I am a wife, daughter, and mother, so family time is important to me. We also have several pets, including dogs, a cat, a horse, and two fish tanks, which keeps our evenings and weekends quite busy.


Frequently Asked Questions about Carefound Home Care (York)

What Type of Services does Carefound Home Care (York) offer?

Carefound Home Care (York) offers Home Care.

How many Carers does Carefound Home Care (York) employ?

Carefound Home Care (York) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (York) to verify any information. View our terms and conditions. Carefound Home Care (York) has a Platinum Service – more info.