Neptune Solutions UK

43 Penny Cress Road, Minster On Sea, Sheerness ME12 3AN
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9.8 9 Reviews
  • Neptune Solutions UK, Sheerness
Caring & Empowering your Recovery with Compassion

Neptune Solutions UK Ltd provides a range of flexible are and support services to people in their own homes so that they can continue to live independently and remain in control of their own lives. Staff are provided with the relevant training they need and have the necessary qualifications to meet a wide range of personal care needs.

Range of personal Services
•        Personal care and support at pre-arranged times
•        24-hour care, evening and daytime sitting services
•        Help with housework, shopping, and other activities of daily living
•        Getting up and going to bed
•        Mobility and Day outings /shopping
•        Picking up prescriptions and supporting with taking medicines
•        Cleaning, prepare, cook and serve meals
•        Eating special arrangements including Naso gastric and PEG feeds
•        Social Inclusion, companionship and social activities.
•        Providing Carers with Respite

People for whom they provide services to:
•        People who just need a support package from professionals
•        Adults and Children with physical disabilities, sensory loss, and sensory impairment
•        Support to manage mental health including or excluding alcohol and drug challenges
•        People with learning disabilities & their family.
•        Those recovering from Strokes or other Physical Health issues
•        children and their families
•        personal or family carers

Your personalised care plans

Having assessed your needs and the risks in the situation, Neptune Solutions UK Ltd, with help from the service user’s family members, friends and an advocate, prepare a personalised plan for the care they expect to deliver which the service user is central to. Care is constantly reassessed and the need reviewing leading to more or less care being recommended. This might lead to the type or pattern of service being varied as new risks become apparent.

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Care Provided by Neptune Solutions UK

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Neptune Solutions UK Ltd
  • Person in charge
  • Itai Chikomo (Manager)

Funding & Fees Guide for Neptune Solutions UK

  • Prices

  • Priced upon assessment.
    Charges are based on complexity and care need and duration of service provision

Neptune Solutions UK Reviews (9)

9.8

Neptune Solutions UK has a Review Score of 9.8 (9.785) out of 10, based on 9 reviews in the last 2 years. Over all time Neptune Solutions UK has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
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Date Published

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5
9
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Review from L C (Partner of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Neptune Solutions. My daughter has profound complex needs. I couldn't ask for any better with my daughter's care and support.
They have made a massive change to my daughter's life and to myself.
Thank you Neptune Solutions.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Thank you for your valuable feedback. This empowers us to continue doing well in areas that we are bringing value to those who use our service and also learn from areas that we need to improve.


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Review from D L (Mother of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, always on time to collect my daughter, the only down side is they don't have transport so activities have to be close to home by foot or public transport, but the carers are so kind and very caring and take in account all needs.

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Review from E L (Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff and brilliant management. My daughter loves her carers and they are amazing at getting her out to do activities. She used to refuse to go out with them but we were able to persuade her to go out and now it's a regular part of her routine.

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Review from J H (Mother of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Neptune staff are very good with my daughter, and have a good understanding of her ADHD and autistic needs. The agency are great because they offer flexibility with the hours when required. Really appreciate everything the carers do, and what they offer. It has been a lifeline for us so far, as
the respite has been desperately needed for our own sanity as a family unit at home.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Hello, thank you for the feedback. It brings us great joy to know we are making a difference.


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Review from Jean A (Mother of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has amazing carer who he now regards as a friend! We have had so many professionals in and out over the years and no one has made such a big impact as them in a short period of time - it is nothing short of miraculous!

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Thank you for taking the time to give us your feedback. This helps us identify areas we are doing well and equally areas we can improve. We are pleased that we are achieving the outcomes that we collaboratively set ourselves to achieve from the onset with you and your son. This feedback will empower us to do even more.


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Review from Rita U (Mother of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s been great working with the carers at Neptune Solutions. I have the respite I want from it and my son has settled in well on the routine with the carers. He looks forward to the outing and I have the time to focus on other things.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

We appreciate your feedback and are delighted to know you are satisfied with our service. Thank you.


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Review from Leslie W (Grandfather of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very courteous and polite, always here to help, and I cannot fault their attitude, The office staff are also very polite and informative, The only problem that I have noticed, is that none of the actual carers drive and my Grandson needs to be taken out on a regular basis (Even though he goes
out walking with the carer) where we live the buses are very rare and after 5.30 at night they don’t run at all also all days on Sundays.
It would be nice if they could supply a car during the winter months, this is not necessary all the time.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Thank you so much for the valuable feedback which we use to continue to improve the service we deliver. We will continue to support more of our support workers to be able to drive but in the meantime, we will try to ensure that the current fleet of cars we have is available to support service users to engage in socially inclusive activities more so in winter when the weather is rough and it tends to get dark early in the evening.


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Review from Gemma E (Mother of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very kind, caring, well organised and professional. The photos of the time/trips my son has with his assistants are a wonderful idea. Thank you all at Neptune Solutions.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Thank you for taking the time to give us a review and feedback on the service that we are delivering. We use this information to look at ways we can continuously improve our service users' experience.


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Review from Jen G (Guardian of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start the care provider has been extremely helpful, going out of their way, above and beyond to offer every solution to our very intricate situation. The level of professionalism has been incredibly high with every detail covered in exceptional detail. The care that they are providing
for my child is done with warmth, compassion and understanding of his needs to a very high standard. He feels happy, safe and very much cared about, by the whole team. The level of support given to the rest of our family is remarkable and done with enormous enthusiasm. I have previously used other care providers and can honestly say I have never felt as at ease as I do with this company. After a month of thrice daily visits, they feel like part of our extended family. I honestly could not wish for more. I would absolutely and highly recommend this care provider.

Reply from Itai Chikomo, Registered manager at Neptune Solutions UK

Thank you for the kind feedback which can only empower us to do more because we are always looking at ways to improve our service user’s experience and outcomes.


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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Neptune Solutions UK is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Neptune Solutions UK is calculated as follows: ( (48 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 52 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Neptune Solutions UK is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Neptune Solutions UK

What Type of Services does Neptune Solutions UK offer?

Neptune Solutions UK offers Home Care.

How many Carers does Neptune Solutions UK employ?

Neptune Solutions UK employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neptune Solutions UK to verify any information. View our terms and conditions. Neptune Solutions UK has an Enhanced Service – more info.