Vivid Care Services

1st Floor Warren Bruce Court, Warren Bruce Road, Stretford, Trafford Park, Manchester M17 1LB
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9.0 3 Reviews
  • Vivid Care Services, Manchester
Vivid Care Services prides themselves on putting their clients at the centre of all their services. Vivid Care believes that perception can determine change and progress, this trait of having a positive perception is encouraged to both clients and staff.

Vivid Care Services' story dates to 2005 when their values were established. Their core values of integrity, compassion and attentive nature, also known as ICAN, are encouraged to staff members to hold close and ensure they deliver them in every aspect of their duty to clients.

Vivid Care Services ensures all staff members are trained highly to deliver excellent care and outstanding service in order to empower their service users to make informed decisions about the care they want to receive.

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Care Provided by Vivid Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Penny Frost (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Vivid Care Services

  • Prices

  • From 19.98

  • Feel free to give our office team a call to receive a quote based on a tailored package of care.

Vivid Care Services Reviews (3)

9.0

Vivid Care Services has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Vivid Care Services has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
3
0

Review from Julie P (Mother of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my husband have a 24-year-old son with severe autism, severe learning difficulties and extreme behavioural issues.
Many agencies had refused or not been able to offer adequate provision for him.
He and us were exhausted and frustrated and we had given up hope of a settled future for him.
Then
along came Vivid Care.
There are no words to adequately explain the change they have made in all of our lives.
Our son now has a team of carers that are completely dedicated to improving his life and they do it with such high levels of compassion, understanding and care.
We as his parents are now starting to get the rest we need and when he does come home to stay over we are Mum and Dad again and not just his carers.
We wouldn't just highly recommend Vivid Care and the service they provide, we would actively encourage you to see just how big a difference they could make to all of your lives.
Thank you so much, all of you! You are amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth H (Daughter of Client) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Vivid Care to be very professional and considerate in providing night care and have exceeded our expectations. The manager is always available to discuss any issues or concerns and equally contacts us if there are concerns/issues that arise while providing care.

Reply from David E, Director/ Registered Manager at Vivid Care Services

Thank you Ruth for the feedback. We are pleased to have been given the opportunity to care for your dad. It's a privilege we truly value. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline K (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have enjoyed dealing with Vivid. The manager has been extremely available and helpful to us and the two carers who we have had have been lovely, friendly, compassionate women. Everything has been clear and straightforward.

Reply from David Esan, Director at Vivid Care Services

Thank you Caroline it has been a pleasure to support your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Vivid Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Vivid Care Services is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vivid Care Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

David

David Esan

Job Title: Director

Joined: 2021

David Esan maintains a passion and commitment to changing how agencies care for their clients. With his personal experiences of poor care quality, David decided to challenge the flaws he identified in the care system and offer intuitive and dynamic solutions.


Penny

Penny Frost

Job Title: Registered Manager

Joined: 2025

Penny has over 15 years experience delivery outstanding care packages helping organisations achieve a good or outstanding Cqc rating. Penny has the passion for clients and care staff quality.


Temi

Temi Agbabiaka

Job Title: Care Cordinator

Joined: 2023

Temi has 6 years care experience, as a carer he had a passion for safe care and quality of care delivery ensuring dignity and wishes of clients are not just respected but responded to swiftly.


Frequently Asked Questions about Vivid Care Services

What Type of Services does Vivid Care Services offer?

Vivid Care Services offers Home Care.

How many Carers does Vivid Care Services employ?

Vivid Care Services employs 290 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vivid Care Services to verify any information. View our terms and conditions. Vivid Care Services has a Platinum Service – more info.