SAG Living Hope

29 Chipping Vale, Emerson Valley, Milton Keynes MK4 2JW
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9.5 5 Reviews
  • SAG Living Hope, Milton Keynes
SAG Living Hope provide a CQC registered and regulated domiciliary personal care service covering Milton Keynes, Buckingham and surrounding areas within Buckinghamshire. They offer a flexible home care service ranging from check-in visits to complex special needs care and from companionships to full live-in support.

SAG Living Hope have a team of trained, experienced and dedicated healthcare assistants and carers, delivering highly personalised safe and quality care. Their home care packages are built around individual client needs for effective care and support to maintain each client's chosen lifestyle in accordance with their individual preferences and needs.

They are equipped to provide personalised care and support to keep clients at different life stages safe, comfortable and living independently in their own home.

As part of the company's commitment to environmental sustainability, they have invested a digital care management and monitoring system which also provides their clients and service users with convenient and live access to care visit reports and notes.

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Care Provided by SAG Living Hope

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • SAG Living Hope Ltd
  • Person in charge
  • Abegail Gonye (Manager)

Funding & Fees Guide for SAG Living Hope

  • Prices

  • £24.00 per hour

  • Flexible fee charged depending on individual circumstances and personal care requirements.

SAG Living Hope Reviews (5)

9.5

SAG Living Hope has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time SAG Living Hope has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from P E (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with SAG Living Hope. I have been very pleased with the friendliness of the office staff. They sorted out my requests and are always available if I need to talk with them to change times etc.
The carers are very efficient and friendly. I feel confident leaving my husband in their
care. Having SAG Living Hope care for us is so important to me. I can have time to just relax.

Reply from Abigail Gonye, Registered Manager at SAG Living Hope

Thank you so much for your kind words! We are delighted to hear that youve had such a positive experience with our team at SAG Living Hope. Providing compassionate and reliable care is our top priority, and were glad to know that both our office staff and carers have met your expectations. Its wonderful that our support allows you to have peace of mind and time to relax. If you ever need anything, please dont hesitate to reach outwere always here for you!


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Review from J R (Wife of Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed help getting washed and dressed in the mornings, in the week that he went to daycare, this freed me to do other essential tasks. I found SAG Living Hope staff to be very understanding of our situation (my husband has dementia). They visited promptly to meet us and consider the care
that was needed. The carers that arrived in due course have always been punctual, very polite and helpful. They quickly learned what was required and also adapted as required. Overall, they have been friendly in a quiet way, which is suited to my husband's needs and temperament. Thank you!

Reply from Abigail Gonye, Registered Manager at SAG Living Hope

Thank you for taking the time to share your experience with SAG Living Hope. We are truly grateful for your kind words and are so pleased to hear that our care team has been able to support both you and your husband in a way that meets your needs. Providing compassionate, adaptable, and reliable care is at the heart of what we do, and it's wonderful to know that our carers have made a positive difference in your daily routine. Your appreciation means the world to us, and we will be sure to pass your kind words along to the team.


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Review from Duncan H (Son of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The SAG team have built good relationships with my mother while they help her with her daily care needs.
They review her requirements regularly to ensure the provision is appropriate.
SAG are able to provide different levels of support to suit times when she is on her own for a few days and for times
when other family members are at home to provide some support for my mother.
Their invoicing is easy to understand and accurate.
The experience of the team has allowed them to provide worthwhile advice for adjustments to the support given when a change of needs occurs.

Reply from Abigail Gonye, Registered Manager at SAG Living Hope

Dear Duncan, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you are happy with the care your mum is receiving from our team. Your kind words mean a lot to us and serve as a great encouragement for our entire team.


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Review from Jane D (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SAG Living Hope have been looking after my parents for nearly a year. My mum is riddled with arthritis, my dad has vascular dementia, and other health issues and is on end-of-life care.
We have a rotation of 3 carers to keep continuity because of dad's dementia who live in.
Mum and dad have used other
care companies but have not really been happy until we tried SAG. The staff are all amazing, nothing is too much trouble for them.

Reply from Abigail Gonye, Registered Manager at SAG Living Hope

Thank you for such wonderful feedback and appreciation of the work our team is doing in caring for your parents. We will strive to continue to provide a safe, effective and caring service to maintain and improve your parent's well-being.


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Review from L B (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had to increase Mum's level of care due to incontinence issues. She has always been resistant to care, especially physical personal care, which caused difficulties, we worked together discussing how best to deal with this and have overcome many of the challenging issues involved.
SAG has
been able to deliver the level of care necessary whilst balancing Mum's own demands, dignity and independence.
Praise and thanks go to one lady for all her co-ordination and diligence in overseeing this.

Reply from Abigail Gonye, Registered Manager at SAG Living Hope

Thank you so much for appreciating the level of care our team is providing to your mum. We take great pleasure in getting positive feedback that our collaboration effort with you as part of our person-centred care delivery is bearing the desired results. We will strive to provide the highest quality of care and support and knowing that we have met your expectations is incredibly rewarding. Thank you once again for your kind words and trust in us.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for SAG Living Hope is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SAG Living Hope is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SAG Living Hope is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Abigail

Abigail Gonye

Job Title: Registered Manager

Joined: 2022

Abigail is the Registered Manager at SAG Living Hope.
She is a qualified Radiographer and holds a Diploma in Health Care Management. She is a highly experienced health professional with over 15 years working in the NHS and Healthcare sector. Abigail is self-motivated and driven by her passion for providing quality and person-centred care underpinned by compassion and paying attention to compliance and safety issues.


Valerie

Valerie Souci

Job Title: Care Coordinator

Joined: 2023

Valerie is the Care Coordinator for SAG Living Hope. She is a qualified Health Care Worker with City & Guild NVQ3 Healthcare Certificate, Dip CS.

Valerie has over 12 years’ experience working in the personal health care sector including 6 plus years working for Buckinghamshire Healthcare NHS Trust.


She has vast experience in managing CHC and private patient care packages, including assisting patients with mobility, catheter, end-of-life, dementia, learning disability, and autism conditions. In house carer training and support, needs assessment and care plan formulation.


Frequently Asked Questions about SAG Living Hope

What Type of Services does SAG Living Hope offer?

SAG Living Hope offers Home Care.

How many Carers does SAG Living Hope employ?

SAG Living Hope employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SAG Living Hope to verify any information. View our terms and conditions. SAG Living Hope has a Platinum Service – more info.