TCOU at Home (Norfolk)

20 Spinney Close, Norwich NR7 0PN
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10 15 Reviews
  • TCOU at Home (Norfolk), Norwich
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Care Provided by TCOU at Home (Norfolk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty Brown (Manager)

Funding & Fees Guide for TCOU at Home (Norfolk)

  • Prices

  • Rates start from £23 onwards.

  • Fees are negotiable depending on individual person-centered care needs.
    Fees are always lower for general house duties/support and companionship.
    no distance is too far - remote locations welcome
    TCOU are there to support your needs 24/7, Day Sits & Night Sits welcomed
    Our Friendly team are animal lovers and nothing is too much for us.
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TCOU at Home (Norfolk) Reviews (15)

10

TCOU at Home (Norfolk) has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time TCOU at Home (Norfolk) has 15 reviews.

Overall Experience

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Review from Bernadette P (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been blessed to have been using TCOU for 15 months. TCOU was a breath of fresh air. Dad was reluctant to have carers based on past experience but the manager and one of the nominated carers talked to him and he was immediately won over! TCOU pride themselves on consistency of Carers and punctuality.
I have found this to be the case. All carers are respectful and gentle and go over and above their responsibilities including a recent fall where the carer stayed for 3 hours until Midnight prior to Dad being admitted to hospital. TCOU are also incredibly flexible and will provide additional care quickly in the case of an emergency. We have benefited many times from this which as an only child with no immediate family around and living partly overseas has been critical. I have no hesitation in recommending TCOU. You will find the manager kind, caring and extremely experienced. She will listen and tailor the care to your needs and be prepared to change the care as required.

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Review from Brydie R (Private Carer of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a PA for my client but she also has TCOU work alongside me to fill in the other calls and weekends.
My client is over the moon with the service they provide they are always on time very friendly and caring.
The manager is always very helpful. She will sort any situation very efficiently and
professionally. She is very friendly and easy to talk to you. If she can help she will go out of her way to do so.
Couldn't be happier with the service from the staff and the management team.
Would highly recommend.

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Review from L M (Son of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of speaking to the manager about care for a family member. Although we're not quite ready for care yet she was so friendly, reassuring and knowledgeable that when the time comes she will be my first point of call. She told me about her team and they all sound fantastic it certainly
sounds like they go above and beyond.

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Review from John C (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TCOU have provided a first-class professional, caring and friendly service during the short time I have been using them, and I would very highly recommend them. I recently terminated the service, purely because I have now reached the stage of being able to care for myself.

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Review from Diane S (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being cared for at home, after a 2-month stay in hospital, by TCOU. She has vascular dementia. From meeting the manager to starting with my mother's care package, it was professional with care at centre stage.
My mum has benefitted by having the same team of 4 carers 4x a day. The ladies
are kind and considerate and my mum feels safe and secure with them.
They are so professional, but are also kind, happy and caring and I know my mum is being cared for with great enjoyment and dignity.

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Review from G F (Husband of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are in year 11 of our dementia journey and I need more help with her care at home.
We have a morning and evening visit from TCOU which has given my resilience as the default carer a much-needed boost.
My wife is more responsive to their prompts in relation to personal hygiene etc and
we both benefit from the cheery and positive atmosphere generated by the TCOU staff during their visits.
The agency has been very accommodating with the timing of our support visits and all of our needs are met by a rotation of four regular carers.
This is our first experience of care at home and luckily for us, it has surpassed all our expectations.

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Review from J B (Sister of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased and grateful to the care manager and the team for the care and support they have provided not only for my brother but for the rest of the family, going above and beyond, not only helping at home but also with sorting medication and care, we are kept up to date with any problems
or progress, and would definitely recommend them to anyone else.

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Review from P E (Power of Attorney of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although initially reluctant to receive any form of help, my auntie quickly warmed to the carers. In fact she soon started to look forward to their visits and enjoyed talking to them. The visits have certainly been worthwhile and beneficial to her physical and mental health. They have encouraged her
to eat more and provided simple meals from what is available in the house. I have been particularly pleased with the way they have updated me when they have identified areas that can be improved to help my auntie, as well as providing general reassuring updates. The care manager offered to have an item I had ordered delivered to her own house as I was worried about it going straight to my aunties house, as I thought the weight of the item may cause her an injury if she tried to take it off the delivery man.

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Review from Tracy B (Friend of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is supported by TCOU at Home and I usually see them every Wednesday when I visit. My friend talks about her carers all the time and thinks the world of them. Whenever I have seen them they have been kind, friendly, caring and respectful. They encourage my friend to be more independent but
are always there to help her when she struggles. I have seen such an improvement in my friend's mood and outlook on life since she’s been supported by the manager and her team. I will recommend them to others!

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Review from Christine W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am needing to have care at home because I am having weekly intravenous chemotherapy due to me having terminal secondary breast cancer in both my lungs. North Norfolk district council provided the care for me for the first seven weeks. They then referred me to the private home care company TCOU at
Home, which then gave me the opportunity to choose the days and the times of my care. Whilst I am still able to get about in my house using a stick and sometimes a walking frame, I am unable to shower and I find it difficult to dress myself unassisted. I have usually had my breakfast by the time the carers arrive, however they have told me that they will prepare my breakfast for me if needed, they make my bed for me and change my bedding. They always make me a cup of tea and check that I have taken the necessary tablets. The staff are very caring and understanding. Nothing is too much trouble for them. The care that I have been given by TCOU has been excellent at all times.

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Review from Joshua B (Friend of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been having carers go in for a few months now and when I go to visit him he can't speak highly enough of them. They seem to go above and beyond and whenever I visit, his carers is what he mainly talks about. Before my friend had carers, he could be quiet and depressed but now he is chatty
and smiling when I visit.

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Review from A W (Friend of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care given to my friend who is 100 years old.
Nothing is too much trouble, always friendly, always smiling. She hasn't enough praise for the care these people provide for her.
They always make her feel comfortable and always treat her with the greatest respect.

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Review from Wendy S (Sister of Client) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is completely reliant on care following an accident at home. This care service has been a real blessing for my sister and myself, the care given is reliable and the carers go above and beyond to help my sister and make sure she is as comfortable as possible at all times. As I do not live very
close by, it gives me complete peace of mind knowing that my sister is so well cared for. I would be more than happy to recommend this care provider.

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Review from Charmaine H (Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of dealing with the manager, during what was a very stressful and emotional time trying to arrange palliative care for my father-in-law. Understanding, very compassionate and empathetic, they made what was a very difficult situation more manageable for us with their guidance and support,
going above and beyond to find us a care package. I could not recommend this highly enough, and am so very grateful for the kindness and support which was shown to me and my family throughout my dealings with TCUO, five-star service!

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Review from Diana R (Friend of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommended the manager and her team to a friend, who was struggling to find home care for her father-in-law. This company went above and beyond to assist with all the family's needs with their Father-In-Law. I would highly recommend this company to look after any of my elderly family members.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for TCOU at Home (Norfolk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for TCOU at Home (Norfolk) is calculated as follows: ( (68 Excellents x 5) ) ÷ 68 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TCOU at Home (Norfolk) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about TCOU at Home (Norfolk)

What Type of Services does TCOU at Home (Norfolk) offer?

TCOU at Home (Norfolk) offers Home Care.

How many Carers does TCOU at Home (Norfolk) employ?

TCOU at Home (Norfolk) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TCOU at Home (Norfolk) to verify any information. View our terms and conditions. TCOU at Home (Norfolk) has a Basic Service – more info.