Elmar Home Care Ltd - Bradford

Backstone Business Centre, Suites 2001, Blenwood Court, 451 Cleckheaton Road, Low Moor, Bradford BD12 0NY
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8.0 4 Reviews
  • Elmar Home Care Ltd - Bradford, Bradford
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Care Provided by Elmar Home Care Ltd - Bradford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Newman (Registered Manager)
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Elmar Home Care Ltd - Bradford Reviews (4)

8.0

Elmar Home Care Ltd - Bradford has a Review Score of 8.0 (8.000) out of 10, based on 4 reviews in the last 2 years. Over all time Elmar Home Care Ltd - Bradford has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
1
3
4
0

Review from Leah F (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmar care workers and team have been involved with my father's end of life care in the past and now my mum's. The team are amazing, nothing is too much trouble and carers often go above and beyond. The carers care for Mum as if she was a family member. They are compassionate and provide individualised
care plans. Not just a tick box.
The management team is a credit to the company and will bend over backwards to accommodate family requests in Mum's best interest.
We have had a number of care teams involved with Mum and I have to say Elmar beats the competition hands down.
I wouldn't hesitate to recommend them.

Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Bradford

Thank you for the lovely words. It was a pleasure to support your Dad and now you Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Wife of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was assigned Elmar for the care of my husband following his pancreatic cancer diagnosis back in October 2023. Sadly he came home on palliative care, and with the help of me too I had Elmar carer’s morning and evening. Apart from an odd occasion when the timescale was a little late, I have nothing
but praise for the carers that we had. They were all very kind and my husband was grateful as I was for his care. A few went over and above their duty, but all were most kind. It made a dreadful time in our lives as good as it could be. Sadly my darling husband passed away in March, and even the carers had tears in their eyes when they knew. I actually thought I was going to need care for my father following a fall resulting in a broken hip and was going to contact Elmar to help with this, however, sadly he died just a couple of weeks ago too, so I have had two bereavements that have completely knocked me sideways, hence the delay in writing this review. Thank you to all concerned.

Reply from Nicola Newman, Registered Manager at Elmar Home Care Ltd - Bradford

Thank you for your kind words. I know some of the carers made a really good relationship with you and your husband.


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Value for Money

Review from M C (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmar stepped in at extremely short notice to provide an ongoing overnight visit for my mum who is receiving end-of-life care. I have found the carers to be competent, compassionate and thorough. They have treated my mum with the greatest respect and completed all tasks required of them to a high standard.
Any requests made to the manager were immediately implemented, and we were given access to an app where we could read details of each visit made. I would not hesitate to recommend Elmar to anyone looking for a truly caring service for themselves or a loved one.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Bradford

Thank you so much for taking the time to do a review for us; it means the world to us at Elmar. Kind regards and take care.


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Value for Money

Review from Louise-Marie C (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some tasks missing from the app so staff are not providing certain parts of his care. All tasks are stated very clearly on the instructions in the paperwork from his social worker. Hiding urine-covered bedding in with clean bedding to avoid having to do any laundry. Same with clothing/food-stained clothing.
Staff advising they've applied creams/ointments when they haven't. Skin is not being monitored fully. One ointment in particular is meant to be applied once a day as per instructions on the label, as it is steroid-based, however, some carers are applying it several times a day, which is against doctors' instructions (obvious reasons why they give this instruction). Dosset medication was not given by two members of staff because they aren't on file, these should have been on file before you started the services. It's all hit-and-miss. Members of staff have fed my dad a frozen chicken pie which was meant to be defrosted for 24 hours and cooked in the oven. Massive food safety concern. Still waiting on the complaints procedure.

Reply from Paula Knights, HR Manager at Elmar Home Care Ltd - Bradford

I'm really sorry to hear this and as you are aware this is a very new care package and is already being dealt with as per our complaints procedure which you acknowledged receipt of yesterday 25/9/23. It is good practice to allow us to resolve teething problems and then if the problems are still happening of course raise your concerns publicly, it feels slightly unfair to jump before allowing the complaint to be actually dealt with within our policy.


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Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Elmar Home Care Ltd - Bradford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Elmar Home Care Ltd - Bradford is calculated as follows: ( (18 Excellents x 5) + (6 Very Poors x 1) ) ÷ 24 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elmar Home Care Ltd - Bradford is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elmar Home Care Ltd - Bradford

What Type of Services does Elmar Home Care Ltd - Bradford offer?

Elmar Home Care Ltd - Bradford offers Home Care.

How many Carers does Elmar Home Care Ltd - Bradford employ?

Elmar Home Care Ltd - Bradford employs 73 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elmar Home Care Ltd - Bradford to verify any information. View our terms and conditions. Elmar Home Care Ltd - Bradford has a Basic Service – more info.