Hanya Homecare

25 Carlton Business Centre, Station Road, Nottingham NG4 3AA
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8.9 3 Reviews
  • Hanya Homecare, Nottingham
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Care Provided by Hanya Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Hanya Homecare Ltd
  • Person in charge
  • Cathrine Tapedza (Manager)
Are you the Owner/Manager of Hanya Homecare? View your Advertising Options

Hanya Homecare Reviews (3)

8.9

Hanya Homecare has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Hanya Homecare has 3 reviews.

Overall Experience

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Date Published

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Review from Susan W (Daughter of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanya Homecare are brilliant and caring the staff are very pleasant and kind and always on time, they are very understanding of my father's needs and the person-centred care is very good, nothing is too much trouble for them, he has the same group of carers that my father gets on very well with, they
sort out all his medication out and if any needs ordering from the doctors they order it which is very reassuring for me. I would highly recommend them to anyone, I'm happy with their company and staff.

Reply from Cathrine Tapedza, Registered Manager at Hanya Homecare

Thank you for your kind review. It is a pleasure and an honour to care for your loved one. We are delighted that you are satisfied with the care you are receiving. Your feedback means a lot to us.


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Review from Kate P (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanya Homecare have gone above and beyond to support me through a difficult relapse. The staff have been kind, professional and thoughtful, and the care is person-centered to cater for my needs. They always arrive punctually and stay for the full hour. The care has also been provided by the same staff
for consistency, which is extremely helpful. I would definitely recommend Hanya Homecare and will use the service again should the need arise. Thank you very much to the whole team.

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Review from Alison D (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanya Homecare are absolutely brilliant in the care they are providing for my mother and also the reassurance this means for me. They took time to understand my mother's needs and developed a care plan tailored to her prior to starting their visits. Anytime we need to change anything, from new medication
to times needed for visits, they are quick and efficient in updating the plan.
Crucially, they do not just do what is asked and no more, they take the time to let me know immediately they have any concerns about my mother's health so that I can arrange GP or healthcare appointments quickly. The fact that they also insist wherever possible on having the same carer visiting each day means my mother gets used to them and feels reassured by this continuity. I really cannot rate Hanya too highly and their genuine care, initiative and efficiency.

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Hanya Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Hanya Homecare is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hanya Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hanya Homecare

What Type of Services does Hanya Homecare offer?

Hanya Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hanya Homecare to verify any information. View our terms and conditions. Hanya Homecare has a Basic Service – more info.