Legacy Agency Reviews (4)
Legacy Agency has a Review Score of 8.4 (8.364) out of 10, based on 4 reviews in the last 2 years. Over all time Legacy Agency has 4 reviews.
Review from Tony R (Client) published on 3 September 2024
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pamela M (Daughter of Client) published on 27 August 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T R (Client) published on 11 July 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G H (Client) published on 11 May 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Sandile Moyo, Registered Manager at Legacy Agency
We are very thankful for your comment and we love looking after your mom
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.4 (8.364) out of 10 for Legacy Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.364 for Legacy Agency is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 22 Ratings = 4.364
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Legacy Agency is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
