Roster Home Care Norwich

231 Queens Road, Norwich NR1 3AE
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9.9 10 Reviews
  • Roster Home Care Norwich, Norwich
Roster Home Care's company ethos is to care about your care.

With a minimum call time of 1 hour, the team are able to deliver person-centred care that ensures every client feels fully supported and respected.

Core service principles are the National Care Certificate and the NHS 6 Cs:

Care – Compassion – Competence – Communication – Courage – Commitment

Every team member has an Enhanced DBS and will be trained by the company's own trainer.

Roster Home Care is fully regulated by:

The Care Quality Commission (CQC) – in England
Norfolk County Council Quality Team

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Care Provided by Roster Home Care Norwich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Deana Burton (Registered Manager)

Funding & Fees Guide for Roster Home Care Norwich

  • Prices

  • From £22.50 to £28.50 per hour. increased at weekends by £1 an hour- Double time on Bank Holidays


    Live in care rate £1395 per week depending on needs assessment

  • Fees are offered at various levels depending on service requirements.


    Free assessments undertaken.


    6 week discounted offer package is available.

Roster Home Care Norwich Reviews (10)

9.9

Roster Home Care Norwich has a Review Score of 9.9 (9.877) out of 10, based on 10 reviews in the last 2 years. Over all time Roster Home Care Norwich has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
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Date Published

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Review from A H (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a lovely live in carer. She goes above and beyond for my mum with all her needs. Nothing is too much trouble. They have a good relationship and is good company when family are not around. She is very respectful when family are about but comes in at regular intervals to check on mum and provide
her with drinks, ask if she needs the toilet etc.
she is always on hand to help the nurses who come daily.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you so much to hear these lovely words, I will pass on your kind comments to the care worker. It's always a pleasure to hear such good feedback.


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Review from D B (Son of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roster Home Care provide flexible and reasonably priced home care. Their office staff are friendly and approachable, and the carer is diligent and cheerful.
Roster Home Care are easier to deal with than a similar service that we were using, and we are happy with the service they have provided our
mother so far.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you for your comments we are always happy to help.


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Review from C M (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother needed help after illness. The carers come three times a week to help her shower. They have all been kind, efficient and reliable; mum gets on well with them. I have no hesitation in recommending Roster Home Care.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you for your kind words and always happy to assist.


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Review from G W (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a number of different carers attending my Dad over the Christmas period and found them to be very professional. They were caring, considerate, and kind at all times, and they listened to what was needed. We couldn't have managed without them and would definitely recommend them.

Reply from JENNY Daynes, Operations Manager at Roster Home Care Norwich

Thank you for your kind words it is nice to hear positive feedback I will pass on your feedback to the staff.


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Review from Yasmin S (Granddaughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress enough how much of a difference the care team made to my Gran's last weeks. Thanks to their humour, thoughtfulness, and professionalism they were able to ensure that my Gran stayed at home, as per her wishes. In addition to direct care help, I know Gran enjoyed the banter. It was a great
comfort to have such good help on hand to the end. Thank you.

Reply from JENNY Daynes, Operations Manager at Roster Home Care Norwich

Many thanks for your lovely review, your Gran was a lovely lady and will be greatly missed by us all.


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Review from Randi R (Daughter of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed respite care for my visiting father. Super service from outset - our needs listened to, plans set up and wonderful carer who came punctually. Dad and carer got on very well. Will ask for help from you next time he visits.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you for your kind words, glad we could assist.


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Review from C C (Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this care provider and the staff. They've given me part of my life back. A big thank you.
Nothing is too much trouble. I highly recommend it. I wish them all continued success.

Reply from Jenny Daynes, Registered Manager at Roster Home Care Norwich

Thank you, nice to hear such lovely words about our staff.


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Review from J M (Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the first few days following my hip operation, it was helpful to have someone to help me get dressed and washed and moving around. The man who came on the 3rd and 4th day was perfectly helpful and respectful, though it would be normal to send a woman for each day for an elderly female patient.

Reply from Jenny Daynes, Registered Manager at Roster Home Care Norwich

Sorry, you feel this way we always ask if people would prefer male or female staff on assessment. Please let me know if you would like to discuss this further.


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Review from Sally T (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roster Home Care has been providing care for my mum over the last few weeks.
The carers have been polite, kind, and efficient in supporting my mum, who has advanced Dementia and is on an end-of-life pathway.
The administration/management team is very prompt when replying to all communications and
has ensured visits are at the time best suited to my mum's needs.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you for your lovely words; it's a great boost to the staff.


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Review from Tina R (Wife of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Roster Care has been attending my husband who had a stroke for a year now and all the team have been absolutely amazing.
The care team are polite, loyal and friendly and are now part of our daily routine. They care for my husband really well, and nothing is too much trouble for them.
The manager and
staff are so accommodating no matter what you need or change they are on the end of the phone to help.
Thank you.

Reply from JENNY Daynes, Registered Manager at Roster Home Care Norwich

Thank you for your kind words; we appreciate your kindness towards the staff.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Roster Home Care Norwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Roster Home Care Norwich is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) ) ÷ 57 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roster Home Care Norwich is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Jenny

Jenny Daynes

Job Title: Operations Manager/ NOMINATED INDIVIDUAL

Joined: 2022

Roster Home Care Manager/ Nominated Individual has over 35+ years of experience in the care sector, having worked in the following:
Hospitals – Care Homes – Housing with Care – Domiciliary Care – Social Services home care and Day Care centres
Having started as a night care assistant to becoming a manager, in the last few years she has worked with domiciliary agencies and care homes as a trouble shooter assisting them to become CQC compliant by meeting the CQC Regulations.
Her last role was working as a Regional Manager looking after Nursing Homes and Care Homes.
She has a background of working with the older generation. Whilst working with people who live with Dementia, this has become a speciality subject for her, and she is trained as a Dementia Care Mapper.


Deana

Deana Burton

Job Title: Registered Manager

Joined: 2024

Deana has 16 years of experience in the care sector, working across various social care settings, ranging from Children's Care, Domiciliary Care, Supported Living and Care Homes.


She started as a support worker with children in a residential setting then worked her way up to becoming a deputy manager in a care home and then a home manager. Deana's last role was managing a residential care home and working to turn the home around to become CQC and LA-compliant.


During her time in the industry, Deana has undertaken and gained many qualifications which have helped her develop her knowledge and support her roles. Deana has trained and supported care staff in their role to achieve the best outcomes for those we care for.


Frequently Asked Questions about Roster Home Care Norwich

What Type of Services does Roster Home Care Norwich offer?

Roster Home Care Norwich offers Home Care.

How many Carers does Roster Home Care Norwich employ?

Roster Home Care Norwich employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roster Home Care Norwich to verify any information. View our terms and conditions. Roster Home Care Norwich has an Enhanced Service – more info.