Frankcare Community Services Ltd

Office 209, 2nd Floor Atlantic House, 18-22 Hamilton Street, Birkenhead CH41 1AL
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8.4 7 Reviews
  • Frankcare Community Services Ltd, Birkenhead
Frankcare Community Services Ltd offers personalised care packages to support the health and wellbeing needs of the people they care for.

The team work in collaboration with other services and health professionals in order to maximise their clients' full potential. They promote independence and, wherever possible, encourage them to be active in the local community. Individual preferences and wishes are always taken into account, ensuring clients feel respected, valued and in control of the care they receive.

The team of carers are from a diverse background, providing excellent care to service users and each staff member is well trained and DBS checked.

Frankcare Community Services Ltd provides a range of services such as medication administration, personal hygiene, rising/retiring, companionship, live in care, home services, mobile creche and a range of other personal care services tailored to the needs of clients.

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Care Provided by Frankcare Community Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Frankcare Community Services Ltd
  • Person in charge
  • Kaodi Umenze (Manager)

Funding & Fees Guide for Frankcare Community Services Ltd

  • Prices

  • £28/hr
    £18 / 30 minutes

Frankcare Community Services Ltd Reviews (7)

8.4

Frankcare Community Services Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Frankcare Community Services Ltd has 7 reviews.

Overall Experience

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Review from Tod H (Son of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good service, extremely good communication. Any extras required were sorted immediately and with minimum fuss. Not supposed to write names, but the manager I deal with at Brentwood is extremely helpful and the care staff are wonderful.

Reply from Kaodi Umenze, CEO at Frankcare Community Services Ltd

Thank you for such a heart warming review. Caring for your mom has been a delightful experience, she is easily a favourite.


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Review from R F (Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service provided and so sorry it has come to an end. I was treated with respect and dignity. I was cared for with empathy and the carers go above and beyond to care for me in a dignified manner.

Reply from Kaodi Umenze, CEO at Frankcare Community Services Ltd

Thank you for your kind review. We are so sad to see you go and we wish all the best in the future.


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Review from Jenny F (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wonderful dad received was exemplary in every aspect. This truly wonderful manager made my dad's last three months the best they could be. Nothing and I mean nothing, was too much trouble. She taught me how to talk to Dad as he had undiagnosed dementia, which was transformative. I had had
no dealing with dementia before. Dad adored her and thought her spiffing. She was so gentle with him, and he was so so frail. His dignity and choice to her were paramount, and she supplied it in spades. It took me a while to finally give in and have care for Dad, as I believed I was doing ok, but once this lady arrived, I felt the fourth emergency service was in place.
Thank you so much for everything, and anyone reading this who needs assurance, be assured.

Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd

Looking after your dad was one of the most interesting calls I have ever had. He made each visit a complete learning experience of life, words, morals and values. You name it - he taught it. It was an absolute pleasure at times of anxiety, confusion and loneliness. To be able to sit and speak to him, calm him and enable him to settle in for the night. Thank you so much for your kind words; they mean so much.


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Review from Helen L (Daughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give more than five stars, I would. From day one, SureCare has treated my mum like they would a dear family member. The staff go above and beyond with their care, helping her with all her daily needs. My mum looks forward to their daily visits and loves chatting and laughing with them.
I
receive weekly updates from staff on Mum and am happy to discuss any concerns that I or they may have. Knowing that Mum is being so well looked after in such a respectable manner gives me peace of mind as I do not live local to her.
I would highly recommend this company. Thank you, SureCare, for your continued support of Mum. You are a lifesaver!

Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd

Thank you so very much for your kind words. Going to visit your mum is always a pleasure. She treats all the staff like they are her own family, and they love spending time with her.


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Review from C W (Granddaughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding attention to detail and consistent, high-quality care by the staff.
Have felt confident and more than satisfied with all the care that has been administered by the team.
Everyone has been engaging and personable to the family, and we are pleased with our choice of care provider.

Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd

Thank you! An absolute gem of a gentleman. Always greeted the staff with a smile and a story. Very sorely missed.


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Review from Sonia M (Granddaughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager looked after my nan following some serious concerns over two previous agencies. All I can say is wow! The care she gave my nan was amazing, in comparison! Day trips out, genuine care which extended to her hospital visits to feed Nan while she was in the hospital. I honestly couldn't thank
her enough for everything she did for my nan. She treated my nan as a person rather than an object to do things to. If anyone is after a care company that actually cares, then you really need to contact Surecare. You won't regret it.

Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd

I honestly don't know what to say! It was an absolute pleasure looking after your nan. She would brighten up our day with her little quips and comments and was so grateful for everything that was done for her. We are humbled to receive such shining reviews and saddened that people don't always receive the care they should. Thank you so very much!


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Review from Kelly F (Granddaughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't say enough about the lady that provided my nans care. She was honest, reliable, friendly, trustworthy and, most importantly, treated my nan with respect at all times. This lady was a lifesaver for us as a family, as we all lived so far away from her. I would highly recommend it.

Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd

Looking after your nan and being able to support her was one of our greatest honours. We knew as a family you weren't always physically available but were there if needed urgently and always at the end of the phone. Thank you for trusting us with her care; we're glad we did you a service.


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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Frankcare Community Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Frankcare Community Services Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Frankcare Community Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Franklin

Franklin Umenze

Job Title: Nominated Individual

Joined: 2022

Franklin is the director of Frankcare Community Services Ltd. He is a doctor in the NHS with over 14 years of clinical experience.


He opened the care company to support the NHS in dealing with the delays in the discharge of good patients needing care packages at home. He ensures the service provided is well-led, effective, safe, caring, and responsive.


Kaodi

Kaodi Umenze

Job Title: Branch Manager

As the Manager of FrankCare Community Services, I bring a wealth of knowledge and passion to our mission of providing exceptional, need-based care to the vulnerable members of our community. I hold a Master’s degree in Medical Ethics and Law, which underpins my commitment to ethical practices and the highest standards of care.


With a deep-rooted dedication to improving the lives of those we serve, I strive to lead by example, ensuring our team of experienced carers delivers compassionate, individualised support. My goal is to foster an environment where every client feels respected, valued, and cared for, and where our carers are empowered to excel in their roles.


At FrankCare, we believe in making a positive difference, one person at a time. I am honoured to lead such a dedicated team and to contribute to a community where everyone has access to the quality care they deserve.


Frequently Asked Questions about Frankcare Community Services Ltd

What Type of Services does Frankcare Community Services Ltd offer?

Frankcare Community Services Ltd offers Home Care.

How many Carers does Frankcare Community Services Ltd employ?

Frankcare Community Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Frankcare Community Services Ltd to verify any information. View our terms and conditions. Frankcare Community Services Ltd has an Enhanced Service – more info.