Tender Hands Homecare

Unit 1, Levens Road, Hazel Grove, Stockport SK7 5DL
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8.0 4 Reviews
  • Tender Hands Homecare, Stockport
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Care Provided by Tender Hands Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Tender Hands Homecare Ltd
  • Person in charge
  • Kelly Sutherain (Manager)
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Tender Hands Homecare Reviews (4)

8.0

Tender Hands Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Tender Hands Homecare has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
0
1
3

Review from D S (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tender Hands took exceptional care of my dad for the last 12 months.
They were empathetic to all his needs, and the communication was second to none.
I do not know what we would have done without them.
The small team of carers got to know my dad very well, and he loved chatting with them.

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Value for Money

Review from Shelagh H (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from a care placement where the aim was to remobilise her after a fall and hospital stay. Instead, she was put on bedrest for five weeks and returned to her home with the expectation that she be nursed in bed and was unlikely to make much improvement. Five of the Tender Hands team
have contributed to her care and, within a fortnight, have had her exercising in bed to regain muscle strength, sitting up in bed, and just this week, with support and a frame, walking to the table to eat her meals.
The team are all very knowledgeable and kind. They have gained mum's confidence and turned round her future quality of life - we can not thank them enough, or speak more highly of them.

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Review from Karen B (Daughter of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tender Hands Homecare are truly dedicated and caring people. My mum had a swallowing condition and dementia. The young lady who looked after my mum for 9 months bonded very quickly with both my mum and dad. She cooked a special diet and massaged my mum's legs. The carer brightened up my mum's days by
taking her outside in the garden and to the local park. She helped both my mum's and dad's mental health too by playing simple board games. The carer is very kind and thoughtful and knew what to do, and who to contact, in most situations. She contacted her manager when she was unsure of any medical issues. The carer was also able to feed my mum through her PEG tube after my mum could no longer swallow. My mum recently passed away, but the carer still keeps in touch with us. We appreciate the kindness and expertise shown by all members of Tender Hands Homecare and would highly recommend them. The carer has a natural talent for this kind of work and is a great asset to the company.

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Review from Jeff G (Son of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed the manager for the past 9 months prior to her establishing Tender Hands Homecare. She has looked after my 92-year-old mother who is housebound and is suffering from the early stages of dementia.
The manager is a qualified nurse, which is a great asset as she is able to identify any
other issues that might arise during her morning daily visits. During these visits, she ensures my mother gets out of bed safely, assists her with showering and getting dressed, gives her a light breakfast and ensures the correct medication is administered.
The manager is a kind-hearted and caring person and I have no reservations that she will ensure this trait is passed on to other members of her staff.
She has built up a lovely rapport with my mother who looks forward to seeing her in the mornings and if time permits after her duties she will sit and talk to my mother. I have found the manager to be completely trustworthy and she will always call me if there are any issues.

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Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Tender Hands Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Tender Hands Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tender Hands Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Tender Hands Homecare

What Type of Services does Tender Hands Homecare offer?

Tender Hands Homecare offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tender Hands Homecare to verify any information. View our terms and conditions. Tender Hands Homecare has a Basic Service – more info.