The Village Care Group Ltd

63 High Street, Thornbury, Bristol BS35 2AN
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9.7 20 Reviews
  • The Village Care Group Ltd, Bristol
Village Care has a proven track record of delivering excellent care to adults of all ages who require additional support and assistance at home to enable them to remain independent with the flexibility they desire.

Their goal is to meet and exceed the expectations of every client and provide a truly flexible, person centred care package, tailored to the individual's needs, preferences and daily routine.

Village Care provides the full suite of care services, from companionship and housekeeping through to assistance with personal care & other daily tasks as well as full time care, over night care, care for specific conditions, respite care, postoperative care and end of life support. Village Care services are carried out to the highest standards and at competitive prices.

Local support staff can support you with all your care and domestic needs. All carers are referenced and have enhanced DBS checks:

- Help with personal care and hygiene
- Assistance with daily living tasks; getting up, dressed and ready for the day
- Help with your cooking, meal preparation and laundry
- Support with your household cleaning and domestic duties
- Provide 121 community support
- Help with your shopping or appointments
- Post operative/post hospital discharge recovery & rehabilitation
- Respite Care
- Sleep Ins & Waking Night Services
- Full Time Live In Care

10 reasons to choose Village Care:
1. Highly rated on homecare.co.uk
2. Carers local to you
3. Highly flexible care that adjusts to your needs
4. Care from just 30mins/day to full time care
5. Short term or ongoing care available
6. Trial periods available
7. The personal attention of a local business
8. Transparent pricing with no hidden costs
9. Start care within 24 hours
10. Free home assessment

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Care Provided by The Village Care Group Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Village Care Group Ltd
  • Person in charge
  • Colin Dicks (Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for The Village Care Group Ltd

  • Prices

  • £33 per Hour Visit
    £28 per 45mins Visit
    £25 per 30min Visit

  • Live In Care Fees from £1540/week depending on the level of care required. For complex care packages, prices are available on request.

The Village Care Group Ltd Reviews (20)

9.7

The Village Care Group Ltd has a Review Score of 9.7 (9.662) out of 10, based on 13 reviews in the last 2 years. Over all time The Village Care Group Ltd has 20 reviews.

Overall Experience

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Review from Keith P (Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They helped me to get and pick up my new car and supported me in trying to get my old car repaired, they took a stall to the local Xmas lights switch on last year and have been helping me to stop the local council from picking on me, they keep trying to stop all my care, they all understand how important
The Village Care Group is.

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Review from T P (Daughter-in-law of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Village Care for around seven months to look after our father 24 hours a day in his own home. This was different to most care jobs as we also live in the same house albeit next door. The carers we have had for the last six months have been excellent! To the point they are now members
of our extended family. Father has never been looked after so well.

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Review from Miriam A (Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a carer for a couple of years. Her care for me was excellent. She showed absolute respect and care for all my needs. Her organisation of my flat which made it easier for me to reach food on shelves and move around as I am partially disabled. On an occasion when I fell in the night and was on the
floor all night till she came in next morning. She came in, tidied me up before calling the ambulance and my family. She acted very professional and caring. Her reassurance made me feel so much better. I am sorry to have lost her as my carer.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you for taking the time to share your experience with Village Care. We are truly touched by your kind words about your carer and the excellent care she provided. It's wonderful to hear how she went above and beyond, not just in meeting your daily needs, but also in thoughtfully organising your living space to enhance your independence and mobility. Her quick thinking and professionalism during your fall demonstrate the high standard of care we strive for at Village Care. We're especially moved by how her reassurance made you feel better during a challenging time. Creating a sense of security and comfort is at the heart of what we do, and we're glad we could provide that for you. Thank you again for your feedback. It helps us recognise the impact our carers have and motivates us to maintain and improve our services. We're honoured to have been part of your care journey. Best regards, The Village Care Team.


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Review from R P (Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the beginning when I started, Village care hadn't been open long and there were quite a few teething problems. On the negative side I feel that sometimes there are massive breakdowns in communication between office staff and clients and carers which can be extremely frustrating. I should only have
to ask once or twice for things and these things should be done. I shouldn't have to repeat myself over and over again. Also, if I say I don't want a certain carer for whatever reason I shouldn't then find them in the following weeks rota. I have to be honest things have improved since the new management took over. On the positive side the office staff have often helped me at short notice with rota changes and given me what I needed. Also. I now have 3 wonderful carers who often go above and beyond their duty of care to try and make my life more bearable. These ladies genuinely care about me. They are efficient. Caring and warm, friendly. I consider them my friends.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Dear R P, Thank you for sharing this detailed and thoughtful review. We greatly appreciate your honesty and the time you've taken to provide such comprehensive feedback. We're glad to hear that you've noticed improvements since the new management took over, particularly in our ability to accommodate short-notice rota changes. We understand the frustration caused by communication breakdowns and repeated requests, and we want to assure you that we're continuously working to enhance our internal processes to prevent such issues. We're thrilled to hear about the positive impact of your current carers. It's wonderful to know that they go above and beyond, providing not just care but also friendship and warmth. Your feedback is invaluable in helping us improve our services. Thank you for your patience during our growth, and for being a part of the Village Care family. We look forward to continuing to provide you with the highest quality care and support. Best regards, The Village Care Team


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Review from M C (Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mobility I am unable to leave my house. I had a hospital appointment which I had to attend. My regular carer was amazing and made sure I was safe and well and remained with me during the hospital session. Returned me home safely and I have complete faith in her caring.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Dear M C, thank you so much for your kind review. We are really happy that we could help with your hospital appointment and that the trip went well. We appreciated your feedback and will pass on your comments to the wider care team. Best regards, The Village Care Team


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Review from A S (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Village Care were able to provide care very quickly and were professional and sympathetic at all times. Mum soon got used to the twice-daily visits from regular carers and was very appreciative of their support until she went into full-time residential care. I would definitely recommend Village Care.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Dear A S, Thank you for taking the time to share your experience with Village Care. We're delighted to hear that we were able to provide prompt care for your mother when she needed it. Our ability to respond quickly to care needs is something we pride ourselves on, and we're glad it made a difference for your family. It's wonderful to know that your mother adjusted well to the twice-daily visits and appreciated the support from our regular carers. We understand the importance of consistency in care, especially when building trust and comfort with our clients. We're grateful for your recommendation. While we're sorry to hear that your mother has moved into full-time residential care, we hope that our services helped make her time at home as comfortable and enjoyable as possible. Thank you again for choosing Village Care. We remain committed to providing responsive, professional, and compassionate care to all our clients and their families. Best regards, The Village Care Team.


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Review from F K (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers in the team have been really good helping to look after my father and helping to take some of the caring responsibilities off my mother. There are some carers, in particular, who really stand out and who have been so kind, are so good at their job and have built a fantastic rapport
with both of my parents. Their help and support have made such a big difference but all of the carer's support is greatly appreciated.
When we have had questions or concerns with the roster these have always been addressed promptly. This week when we had an emergency care issue Village Care immediately sorted this out for me and made a stressful situation so much easier. Thank you.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you for sharing this wonderful feedback about our care team. We're thrilled to hear that our carers have been instrumental in supporting both your father and mother. It's particularly heartening to know that some carers have gone above and beyond, building a strong rapport with your parents. We appreciate your acknowledgment of our prompt responses to your questions and concerns about the roster. It's also great to hear that we were able to assist quickly during your recent emergency, easing a stressful situation. Best regards, The Village Care Team


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Review from John B (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Village Care for over six months, they provide help washing, dressing, cleaning, shopping etc. carers are punctual. Management is very responsive to any of your concerns and takes immediate action.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you very much for taking the time to share your experience. We're thrilled to hear that our carers have been consistently punctual and helpful with your daily needs. Your feedback about our responsive management is greatly appreciated, as we always strive to provide a flexible service and address concerns promptly. We look forward to continuing to provide you with reliable, high-quality care. Best regards, The Village Care Team.


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Review from S K (Wife of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have asked for additional care assistance over and above the agreed package, it has always been accommodated.
Also, the carers have always been experienced and good.
The office personnel have also been more than helpful and good at arranging the care plan rota.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you for your wonderful feedback. We're delighted to hear that we've been able to accommodate your additional care needs flexibly, beyond your initial package. It's great to know that you've found our carers to be experienced and competent. We also appreciate your kind words about our office team's efforts to arrange your care plan effectively. We're committed to maintaining this level of service for you. Best regards, The Village Care Team.


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Review from Paul B (Son of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Village Care to be reliable and very flexible while caring for my 86-year-old mother who suffers from dementia. They have been able to provide care at relatively short notice. The care professionals are excellent and provide a dependable and respectful service. We have been extremely impressed
with the initiative and communication of the carers who are quick to notice and respond to ongoing problems.
They are providing a lifeline for us allowing us to balance our lives alongside caring for Mum.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you for your review; we're truly grateful for your kind words about our care for your mother. It's wonderful to hear that the care team has been reliable, flexible, and responsive to your needs, even on short notice. We're particularly pleased to hear that our carers have shown initiative and provided excellent communication regarding your mother's dementia care. Thank you for trusting us with this important responsibility. Best regards, The Village Care Team.


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Review from K T (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management team are very friendly and are very accommodating to the needs of an individual. This includes changes to care requirements at short notice! Also, they have dealt with any issues and concerns I have had efficiently and in a timely manner. I have a regular team of staff from village care
who I have struck up a good rapport with, which is something I've struggled with previous care providers. The management team always make sure to keep the same team of people wherever possible, which has helped maintain good mental health and a sense of security. Overall very happy with this company and would highly recommend it!

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you so much for the kind review. We are delighted to hear that our care team have been able to adjust to your needs so effectively, providing the flexibility, consistency and personal connection you value.
Best regards, The Village Care Team.


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Review from Anita C (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Village Care has been helping me in my own home since September 2023. I Have been very satisfied with all the work they have done for me, covering tasks I am no longer able to do for myself. The girls have been very willing and helpful at all times. The quality of work meets my standards. I look forward
to their visits.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Thank you for your kind words about Village Care. We are delighted that you are happy with the care our team provides. It's wonderful to know that our carers have been consistently helpful and willing and that their work meets your standards. We're truly glad that you look forward to their visits, as fostering positive relationships is at the heart of what we do. We remain committed to providing you with the highest quality care and support. Best regards, The Village Care Team.


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Review from Marilyn W (Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all planned by a staff member at Village Care for me. My carer is a very efficient, courteous man. I was able to add extra time for a hospital visit easily, my carer used his car and was really considerate the whole time I was there. Feel happy if I need to adjust the length of time
for an appointment I can do so. Many thanks to all.

Reply from The Village Care Team, Care Manager at The Village Care Group Ltd

Dear Marilyn, Thank you so much for your lovely review, our carers take pride in going the extra mile so we are glad our carer could assist you. We aim to be as flexible as possible, so we are more than happy to adjust your visits to suit your needs. Best regards, The Village Care Team.


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Review from Margaret S (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for, for a period of two years and towards the end of her life in December 2022 we needed two carers four times a day. At extremely short notice this care provider stepped up and pulled out all the stops to make this happen. Due to delays in hospital administration, there was a lot
of uncertainty about dates and times and arrangements needed to be flexible. Village Care were extremely helpful and agreed to change arrangements at very short notice. They did so willingly and were always polite and extremely accommodating. They never once made me feel that I was a nuisance. They bent over backwards to do everything they could to help us bring my mum home for her final weeks.
They provided consistent care never letting us down and wherever possible to have the same team of five throughout the last weeks of my mum's life. They showed such love and care for my mum and support for the whole family. Nothing was too much trouble. My mum felt loved and received high quality care.

Reply from Ashley Henry, Director at The Village Care Group Ltd

From myself and the team, it was an absolute pleasure caring for your mum.
Many thanks for your kind words, they will be shared with the team.


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Review from L K (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would totally recommend this company. Most of their carers are reliable lovely people but if we did have an issue it would always be dealt with immediately. Towards the end of my mother's life, they went above and beyond to help us make sure we had 24/7 cover, which as a family we very much appreciated.

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Review from J M (Wife of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was cared for by members of The Village Care team for the last seven months of his life.
The carers who came - nearly always the same ones - were professional, competent and caring. They became like one of the family and always treated my husband with compassion but also checked that I was
coping.
They always turned up on time and if anyone was unable to come or was held up, I was notified and where necessary a replacement was sent.
Because of their support, my husband was able to stay at home.
I recommend them highly.

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Review from Rupert K (Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using The Village Care Group since I came out of the hospital and I am extremely pleased with the quality of staff provided and the communication between myself and the company. I have a large number of visits per week to assist me in my home and would not be able to manage without their
help.

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Review from Steve T (Son of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Village Care for some time now in providing care for my mum, she has multiple visits 7 days a week. Mum is very pleased with the care she receives and has built a good rapport with her carers. This care gives me peace of mind whilst out at work that she's being cared for and they are
reliable to turn up on time. I find it easy to pick up the phone to the management team if there is an issue and it's quickly resolved.

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Review from Gillian S (Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and pleasant staff. Very limited care is actually required, beyond checking that I am basically okay. Staff vary in their degree of care. I am not permitted to mention names, but I will say that my most frequent carer and by far the best, in my opinion, is from an Eastern European country.

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Review from L D (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and fast response. They have been very helpful and kind to my father and the house was very clean, as I left it. The managers are very quick in responding to my emails. Also, if there were problems or questions, the carers would ring me to confirm.

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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for The Village Care Group Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for The Village Care Group Ltd is calculated as follows: ( (54 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Village Care Group Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Colin Dicks

Job Title: Care Manager

Joined: 2024

Colin has many years of experience working in the care industry. He has a hands­ on approach and is passionate about working directly with clients and carers to ensure the highest quality of care is consistently delivered.


Colin gained valuable experience and an "Outstanding" rating during his time at Right at Home, a testament to his dedication and commitment to excellence in care services.


He brings not only professional expertise but also a deep appreciation for the importance of compassionate care for every client we serve.


Frequently Asked Questions about The Village Care Group Ltd

What Type of Services does The Village Care Group Ltd offer?

The Village Care Group Ltd offers Home Care.

How many Carers does The Village Care Group Ltd employ?

The Village Care Group Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Village Care Group Ltd to verify any information. View our terms and conditions. The Village Care Group Ltd has a Platinum Service – more info.