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Universal Care and Support Services Ltd has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Universal Care and Support Services Ltd has 2 reviews.
Review from Mandy M (Daughter of Client) published on 22 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alice Githugu, Manager at Universal Care and Support Services Ltd
Thank you, Mandy, The Universal care team appreciates this review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Suzanne S (Client) published on 16 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.3 (8.333) out of 10 for Universal Care and Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Universal Care and Support Services Ltd is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Universal Care and Support Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2023
Caring
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Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Universal Care and Support Services Ltd to verify any information. View our terms and conditions. Universal Care and Support Services Ltd has a Basic Service – more info.
