From £22.00 Per hour & Live in day rate starting from £145.00 per day.
Fees depend on the frequency, duration, and intensity of care/support work. Please contact us regarding all funding options and we will be happy to discuss in further detail all information regarding our fees.
Premier Care Support Ltd has a Review Score of 9.4 (9.444) out of 10, based on 21 reviews in the last 2 years. Over all time Premier Care Support Ltd has 22 reviews.
Review from J P (Client) published on 17 December 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for taking the time to share your feedback with us. We are pleased to hear that your overall experience has been positive and that our carers have demonstrated kindness and a willingness to go the extra mile. It's especially heartening to know you appreciate their "YES I CAN" attitude. After checking with you, we understand there may have been some confusion regarding carers from another agency who occasionally leave a bit early. We want to assure you that we closely monitor our team's timekeeping to ensure visits are conducted as scheduled. Our goal is to maintain consistency in the quality of care you receive. We sincerely apologize for any inconvenience caused by language barriers. Your concerns are important to us, and we will take immediate steps to address this issue. Our team is actively working on improving communication skills to ensure better understanding and smoother interactions. Your satisfaction remains our priority.
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Review from M B (Client) assisted by family/friend published on 4 December 2024
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for sharing your feedback. We deeply appreciate your kind words and are glad to hear that the care you have received has been helpful. Our priority is to ensure that you continue to feel supported as your needs change. Please don't hesitate to reach out if there's anything additional we can do to assist you or make your daily activities more manageable. Thank you again for your trust in us.
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Review from Vera H (Client) published on 2 December 2024
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4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you so much for your kind words! We're delighted to hear that you're pleased with our management team and carers. It's great to know their punctuality, helpfulness, and understanding have made a positive impact. Being local is indeed a bonus, and we're glad it brings convenience and peace of mind. If there's ever anything more we can do for you, please don't hesitate to let us know!
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Review from Maria T (Daughter of Client) published on 5 November 2024
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5.0 out of 5
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Review from S M (Daughter of Client) published on 26 September 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for your thoughtful feedback regarding your mother's care. We are delighted to hear that she felt comfortable with her care workers and that they provided the support she needed. It's wonderful to know that they were pleasant, caring, and punctual in their duties.We appreciate your understanding regarding the minor tasks that were occasionally missed, and we will continue to work on improving our service to ensure all needs are met consistently.I apologize for the initial confusion over hours and costs. We strive for clarity in our communication, and your feedback will help us enhance this aspect of our service. If there are any specific details you would like us to address or clarify, please feel free to reach out.Thank you once again for sharing your experience. We value your input and are committed to providing the best possible care for your mother.
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Review from John S (Client) assisted by family/friend published on 5 September 2024
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4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you so much for sharing your positive experience with us. We are delighted to hear that you were pleased with the care you received after your operation. It's wonderful to know that your live-in carer was attentive and quickly understood your needs, providing help just as you wished. We also appreciate your kind words about our office staff. Ensuring that we are always accessible and responsive is very important to us, and we're glad that it made a difference in your experience. If you ever need assistance in the future, please don't hesitate to reach out. We're here to support you.
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Review from Maureen T (Client) published on 9 August 2024
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4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for your kind words! We're glad to hear that the helpers were punctual, considerate, and provided you with excellent care. Your satisfaction is our priority, and we're pleased that you found the service to be polite and professional. If you ever need anything else, we're here to assist.
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Review from D Z (Daughter of Client) published on 31 July 2024
Submitted via Website •
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5.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for your feedback. We are delighted to hear that Premier Care Support has been able to provide the necessary support for your father following his operation. It's wonderful to know that the home caregiver has been attentive, approachable, and adaptable to your father's preferences, while also encouraging his independence. We appreciate your recommendation and will continue to strive for excellence in our care services.
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Review from J B (Wife of Client) published on 22 July 2024
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5.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for your kind words and positive feedback about our service at Premier Care Support. We are delighted to hear that your husband feels at ease with the carers and that you are satisfied with the care provided. We understand the importance of continuity and comfort in care, and we will do our best to accommodate your request for the two carers to attend to your husband three times a week. However, considering their days off, holidays, and potential sick leave, we want to ensure that care is provided without any issues. I can assure you that all our carers will do their best to meet your expectations. I will coordinate with our scheduling team to see if we can arrange this for you. Thank you once again for your trust in Premier Care Support. Best regards.
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Review from Linda C (Wife of Client) published on 26 June 2024
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5.0 out of 5
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Review from Julie S (Daughter of Client) published on 26 June 2024
Submitted via Website •
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5.0 out of 5
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Review from Lyn J (Daughter of Client) published on 4 June 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Dear Lyn, thank you so much for your kind words and positive feedback about Premier Care. We are delighted to hear that you and your parents have been very happy with the care provided over the past couple of months. It's wonderful to know that our carers have met your expectations with their kindness, professionalism, and willingness to help. We take great pride in ensuring our clients receive the best possible care, and your recommendation means a lot to us. If there is anything more we can do to support you and your parents, please do not hesitate to reach out. Warm regards.
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Review from D F (Daughter of Client) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you so much for taking the time to share your positive feedback. We are delighted to hear that you are quite happy with our service and that you find our team to be very pleasant. Your satisfaction and comfort are our top priorities, and we are thrilled to know that you enjoy the company of our caregivers.
Creating a positive and enjoyable experience for our clients is at the heart of what we do, and your words serve as motivation for our team to continue providing exceptional care.
If there are any specific aspects of our service that you particularly appreciate or if you have any suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to consistently meet and exceed your expectations.
Thank you once again for choosing Premier Care Support. We look forward to continuing to provide you with the highest quality of care and support.
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Review from R N (Client) published on 28 February 2024
Submitted via Postal Card •
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4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
Thank you for your thoughtful and positive feedback. We truly appreciate your acknowledgment of our dedicated and caring team of carers. Our commitment to providing compassionate care is at the core of our mission, and we are delighted to hear that it shines through in the efforts of our staff.
We understand that experience levels may vary among our team members, but we are heartened to know that they are all enthusiastic about learning and improving. We believe in fostering a culture of continuous growth and development, and your feedback affirms that our team's dedication to learning is making a positive impact.
Your insights are invaluable to us, and we are grateful for the time you took to share your thoughts. If there are specific areas where we can further enhance our services or if you have any suggestions, please feel free to let us know.
Once again, thank you for recognizing the hard work and dedication of our carers. We look forward to continuing.
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Review from N C (Daughter of Client) published on 26 February 2024
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3.0 out of 5
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Review from C A (Client) published on 5 February 2024
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5.0 out of 5
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Review from Marine Q (Daughter of Client) published on 2 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
We are genuinely touched to receive your kind words regarding the care and attention provided to your mother. It warms our hearts to know that she feels grateful and that our carer has been accommodating to her requests. Ensuring the well-being and comfort of our clients is our top priority and we are delighted to have made a positive impact on your mother's life.
Your recommendation means a lot to us and we are honoured to be entrusted with your mother's care. Our team is committed to maintaining a high level of professionalism while creating a friendly and supportive environment.
If there is anything specific you would like to share or discuss further, or if there are any additional ways we can assist you and your mother, please feel free to reach out. We are here to ensure the best possible care and support.
Thank you for choosing our services and we look forward to continuing to provide excellent care for your mother.
Best regards.
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Review from B W (Daughter of Client) published on 27 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Chitra Tripathi, Director at Premier Care Support Ltd
We deeply appreciate your heartfelt words and are honoured to have been entrusted with caring for your mum during her final days. Our team strives to provide compassionate and dignified care, and we are touched to hear that you found our carers to be kind and dedicated.
It is always our priority to ensure punctuality and maintain a high standard of work ethic, and we are pleased to hear that these aspects were evident throughout our service.
Your recommendation means a great deal to us, and we are grateful for the opportunity to have played a part in your mum's care. Please accept our sincere condolences for your loss, and know that our thoughts are with you and your family during this difficult time.
If there is anything else we can assist you with or if you have any additional feedback, please do not hesitate to reach out.
Thank you again for choosing Premier Care.
Warm regards.
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Review from Carolyn L (Client) published on 16 November 2023
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4.0 out of 5
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Review from David W (Son of Client) published on 28 July 2023
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5.0 out of 5
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The Review Score of 9.4 (9.444) out of 10 for Premier Care Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.444 for Premier Care Support Ltd is calculated as follows: ( (64 Excellents x 5) + (52 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 124 Ratings = 4.444
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Premier Care Support Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Dr Neeraj Tripathi is a practising Consultant Forensic Psychiatrist, Expert Witness and Registered Care Manager with over 15 years of experience in assessing and managing patients with a variety of mental health conditions, including mental illnesses, learning disabilities and personality disorders.
He is trained in psychological interventions including DBT and CBT. He is passionate about promoting patients’ empowerment and independence, and improved quality of life whilst in the community. Dr Tripathi is registered with the CQC as the Registered Manager. He manages the community care and support services with primary responsibility to oversee the operation of the community care and support and supported living services. He oversees all the safeguarding of the occupants, the development of the staff team members and other key management duties such as budgeting. As Registered Manager Dr Tripathi also has the responsibility to allocate resources and monitor performance to ensure that Premier Care Support Ltd is delivering high-quality home care and support to all our customers. He manages all aspects of the staff team and provides sound leadership to ensure staff team members are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Job Title: Service Manager
Joined: 2022
Joanne's role is overseeing the day-to-day running of the Premier Care Support Ltd community home care & support and supported living services. Louisa's role is primarily focused on leading managing and supervising the staff team members so they can perform their roles safely and to the best of their ability. Joanne is directly involved in managing budgets contracts, and new business, making strategic decisions about the future and growth of the community home care and supported living care service. As part of the senior management team, Joanne has to perform functions like planning, organizing, staffing, directing and controlling.
All these functions are essential for the smooth running of the organization, whilst achieving enterprise objectives. Louisa leads the planning which is required for setting business goals and is responsible for establishing strategies for coordinating Premier Care Support Ltd's day-to-day activities.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Care Support Ltd to verify any information. View our terms and conditions. Premier Care Support Ltd has an Enhanced Service – more info.
