Premier Care Support Ltd

73 Woodside Road, Amersham HP6 6AA
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9.5 22 Reviews
  • Premier Care Support Ltd, Amersham
Premier Care Support Ltd provides bespoke support and care packages to assist people who require care or general support at home. The packages are designed with a person-centred approach to specifically meet individual needs.

The caring team can help with all aspects of individual day-to-day care and support needs, in various cases such as hospital stays and discharges, full-time live-in care or simply a bit of companionship and help around the home.

Premier Care Support Ltd's mission is to provide cost-effective premium quality home care and support services to those who require tailored support within the comfort of their own homes or otherwise. Visits are a minimum of one-hour to ensure that no client feels rushed, and up to 24-hour full-time care and support is available.

Premier Care Support Ltd in Amersham provides high quality care with compassion and offer a rapid response team. All care workers complete detailed induction programmes and receive ongoing training to ensure that staff can confidently make a difference to the lives of the clients, in a professional, caring, friendly and compassionate way. The whole team pride themselves on improving the quality of the customer’s lives and too the lives of the family members.

Care Provided by Premier Care Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Premier Care Support Ltd
  • Person in charge
  • Neeraj Tripathi (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Premier Care Support Ltd

  • Prices
  • From £22.00 Per hour & Live in day rate starting from £145.00 per day.


  • Fees depend on the frequency, duration, and intensity of care/support work. Please contact us regarding all funding options and we will be happy to discuss in further detail all information regarding our fees.


Premier Care Support Ltd Reviews (22)

Total of 22, showing 21-22
9.5

Premier Care Support Ltd has a Review Score of 9.5 (9.460) out of 10, based on 21 reviews in the last 2 years. Over all time Premier Care Support Ltd has 22 reviews.

Overall Experience

  • 11
  • 10
  • 1
  • 0
  • 0

Date Published

22
5
13
21
1
Overall Experience  Overall Experience 5.0 out of 5

I have found the care by Premier Care provided for my mother to be very good. The company was able to provide care at short notice and were happy to adapt to my mother's needs and schedule. The carers were very helpful and considerate and when a new carer was introduced, they would come with the existing
carer to be introduced to my mum and get the chance to be familiarised with my mum's flat. I would be happy to recommend them to anyone looking for a carer.

Reply from Chitra Tripathi, Director at Premier Care Support Ltd

Thank you so much for your kind words! We're delighted to hear that our care service was valuable to you. We strive to provide the best possible care and it's rewarding to know that we've met your expectations. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. We truly appreciate your support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I needed care after discharge from hospital when my caregiver was away. It was easy to organise, prompt, and reliable. The carer was on time, reliable, listened to my needs and respected me. She was positive and went above and beyond to help with my care personally, rehab and housekeeping. I will use
and am due to use this service again.

Reply from Chitra Tripathi, Director at Premier Care Support Ltd

Dear Ruth, many thanks for your feedback. Your feedback is highly encouraging and will continue to drive us to do better. Looking soon forward to assisting you again soon.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.460)

Overview of Review Score

The Review Score of 9.5 (9.460) out of 10 for Premier Care Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.460 for Premier Care Support Ltd is calculated as follows: ( (65 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 124 Ratings = 4.46

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Care Support Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Neeraj

Neeraj Tripathi

Job Title: Registered Manager

Joined: 2022

Dr Neeraj Tripathi is a practising Consultant Forensic Psychiatrist, Expert Witness and Registered Care Manager with over 15 years of experience in assessing and managing patients with a variety of mental health conditions, including mental illnesses, learning disabilities and personality disorders.

He is trained in psychological interventions including DBT and CBT. He is passionate about promoting patients’ empowerment and independence, and improved quality of life whilst in the community. Dr Tripathi is registered with the CQC as the Registered Manager. He manages the community care and support services with primary responsibility to oversee the operation of the community care and support and supported living services. He oversees all the safeguarding of the occupants, the development of the staff team members and other key management duties such as budgeting. As Registered Manager Dr Tripathi also has the responsibility to allocate resources and monitor performance to ensure that Premier Care Support Ltd is delivering high-quality home care and support to all our customers. He manages all aspects of the staff team and provides sound leadership to ensure staff team members are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.


Joanne

Joanne Zammouri

Job Title: Service Manager

Joined: 2022

Joanne's role is overseeing the day-to-day running of the Premier Care Support Ltd community home care & support and supported living services. Louisa's role is primarily focused on leading managing and supervising the staff team members so they can perform their roles safely and to the best of their ability. Joanne is directly involved in managing budgets contracts, and new business, making strategic decisions about the future and growth of the community home care and supported living care service. As part of the senior management team, Joanne has to perform functions like planning, organizing, staffing, directing and controlling.


All these functions are essential for the smooth running of the organization, whilst achieving enterprise objectives. Louisa leads the planning which is required for setting business goals and is responsible for establishing strategies for coordinating Premier Care Support Ltd's day-to-day activities.