Poplar Care

OaktreeHouse, 408 Oakwood Lane, Leeds LS8 3LG
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9.9 11 Reviews
  • Poplar Care, Leeds
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Care Provided by Poplar Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Poplar Care Ltd
  • Person in charge
  • Joyce Ruwaya (Director)
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Poplar Care Reviews (11)

9.9

Poplar Care has a Review Score of 9.9 (9.871) out of 10, based on 11 reviews in the last 2 years. Over all time Poplar Care has 11 reviews.

Overall Experience

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Date Published

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Review from Frances L (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been my first experience with carers.
Let alone from a different country.
They are all lovely, smiley and very courteous.
It is a big thing for me to lose my privacy and have strangers letting themselves into my home but I must say they have all been wonderful and respectful. Nothing is
too much trouble, they leave my home clean and tidy.
I hope I can continue with this group for as long as I need them. It also gives my family peace of mind as they live some distance away.

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Review from Raymond G (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For many years I have been used to looking after myself so it has been difficult for me to need help from others but the carers had me feel comfortable and at ease.

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Review from Brenda M (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff very kind and helpful.
They put up with me as I am very hard of hearing and so it is difficult to communicate. They try hard and repeat what they say.
It's a big thing to be helped and it be done with kindness.

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Review from Stephen T (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t rate Poplar Care highly enough. They have always been able to step in to look after my father, often at short notice. The care they give is first class. The people who look after him cannot do enough and put me and my wife at ease with their confidence and competence.
Could not have cared
for my dad for so long without their help.

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Review from C F (Sister of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be polite and helpful. They were very keen to preserve the dignity of my relative. Nothing seemed to be too much trouble for them. Their manager was also very easy to deal with and helpful.

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Review from Amanda W (Daughter of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by Poplar Care staff until he transferred to a hospice. Without the excellent care provided, we couldn’t have managed to care for Dad at home. They were consistent, kind and knowledgeable, I felt Dad was being looked after very well and was in safe hands at the end of his life.
I cannot recommend them highly enough, they did an absolutely amazing job. Thank you so much for supporting our family during a very challenging time.

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Review from R T (Daughter of Client) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers provided by the Poplar Care team have been exceptionally caring and kind to Mum, even when she has been difficult to deal with. They have provided all the essential care she has needed and always with smiles on their faces. One thing that would be beneficial though, is to have all the
teams caring for Mum use the same system that we also have access to (so we can see what has happened).

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Review from Louise W (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my dad at end-of-his life were exemplary in every way. They showed so much respect to a very private independent man, ensuring his dignity remained intact at all times. It meant so much that the same carers came for each visit, they quickly and professionally built a gentle compassionate
rapport with the whole family.

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Review from Alicia T (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by their carers. Mum, before her passing away, said 'I've got the best carers ever.' They looked after our mum with real passion and were very caring and gentle. Our mum had cancer and declined very quickly.

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Review from T A (Nephew of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poplar Care provided top-level care for my grandad. In the few times that I encountered them their staff and their manager, they were always polite, communicated very well and always on time.
My grandad also appreciated how the staff still afforded him his dignity and were always patient and understanding
at all times while helping him through challenging tasks and with his medication, changing etc. Our whole family appreciates your help.

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Review from Michael B (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received, although it was only for just over a week, was excellent. All the care team were great except for the Director who was outstanding. I would be more than happy to recommend this company to anybody.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Poplar Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Poplar Care is calculated as follows: ( (54 Excellents x 5) + (8 Goods x 4) ) ÷ 62 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Poplar Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Poplar Care

What Type of Services does Poplar Care offer?

Poplar Care offers Home Care.

How many Carers does Poplar Care employ?

Poplar Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Poplar Care to verify any information. View our terms and conditions. Poplar Care has a Basic Service – more info.