Visiting Angels South East London

Unit 38, St Olav's Court, 25 Lower Road, London SE16 2XB
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10 29 Reviews
  • Visiting Angels South East London, London
Visiting Angels South East London believe that high-quality care should be personalised, consistent, and unrushed.

They provide a full range of care services including live in care, personal care, domestic assistance, companionship and respite care, dementia care and palliative care.

Their “angels” undergo a comprehensive recruitment process, including rigorous training and support to provide the best care. The angels are compassionate and dedicated, receiving better pay and are encouraged to take personal development opportunities. The carer-centric philosophy ensures that the carers are well taken care of and remain loyal to the company, thus ensuring continuity and consistency of care for their clients.

The visiting angels’ assessment process allows them to offer a bespoke care and support plan tailored to your needs.

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Care Provided by Visiting Angels South East London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angelika Ziemianska (Manager)

Funding & Fees Guide for Visiting Angels South East London

  • Prices

  • From £26.50 per hour

  • Live-in fees to be discussed at consultation based on needs

Visiting Angels South East London Reviews (29)

Total of 29, showing 21-29
10

Visiting Angels South East London has a Review Score of 10 (9.979) out of 10, based on 24 reviews in the last 2 years. Over all time Visiting Angels South East London has 29 reviews.

Overall Experience

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Date Published

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Review from James S (Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, I’ve had an extremely positive experience. The help I’ve received from my home care provider has gone far and beyond what I expected and has taken a lot of the stress away from me and my partner, having just been discharged from hospital and me being unable to do basic things at home. She has
been reliable, upbeat and anticipates what support I need without me even having to ask! It’s really lifted my mood and helped me to see there is light at the end of this recovery tunnel! Thank you so much.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you for your kind review! We're thrilled to hear about your positive experience with our home care services. Your words mean a lot to us and we're delighted to have exceeded your expectations, providing the support you needed during your recovery.
It's heartwarming to know that our services have relieved stress for both you and your partner, making a positive impact on your daily life. We appreciate your recognition of our caregiver's reliability, upbeat attitude and proactive support.
We're honoured to be part of your recovery journey, and we'll continue to be there for you every step of the way. If there's anything else we can do to enhance your experience, please let us know.
Thank you for choosing us and sharing your positive feedback. Wishing you continued progress and happiness.


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Review from P P (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have recently started looking after my father, they have provided a reliable and carefully picked team of carers that we couldn’t recommend enough. They considered my father's preferences when presenting him with who would be supporting him. The management team have been professional
and approachable from the beginning.
The staff are highly trained and this demonstrates in the work they do.
Thank you Visiting Angels for all the support you have been providing my father.

Reply from James Barrett, General Manager at Visiting Angels South East London

Thank you for taking the time to share your positive experience with Visiting Angels. It's heartening to know that we have met your expectations.
At Visiting Angels, we strive to maintain a professional and approachable management team, so we are pleased to hear that our staff has been just that since the beginning. We prioritize the training and development of our caregivers to ensure they deliver high-quality care and we are glad that their expertise shines through in the work they do.
Your kind words and recommendation mean a lot to us. We are honoured to be able to support your father and we will continue to do our best to provide exceptional care and assistance. If there is anything else we can do to further improve your experience, please do not hesitate to let us know.
Thank you once again for choosing Visiting Angels.


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Review from N A (Daughter of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t usually leave reviews but I thought Visiting Angels really deserve to be praised for the amazing work they do for their clients.
From the beginning, the care manager really took into consideration my mum's preferences and skill sets needed to care for her to ensure we were matched with the
perfect caregivers.
The caregivers are always on time and always go above and beyond at every visit.
We always feel listened to when we have made suggestions.
Mum adores her caregivers to the extent that she no longer asks for her own children to visit but instead wants to know when her caregivers will be back again so she can enjoy their company.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you for taking the time to leave us a review, your feedback is a testament of how we strive to deliver exceptional care and service to our clients. It's great to hear that the care manager took the time to understand your mum's preferences and needs and that the caregivers are punctual and attentive during their visits. The fact that your mum prefers the company of her caregivers over her own children speaks volumes about the quality of care she's receiving.


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Review from S W (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers and agency have been very helpful and flexible.
Mum's needs changed and we have had to communicate often.
The responses are quick and helpful. Accommodating for change due to hospital appointments.
Happy to recommend the agency.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you so much for taking the time to share your positive experience with our home care agency. We are thrilled to hear that our carers have been helpful and flexible in accommodating your mum's needs. Providing quick and helpful responses is a top priority for us, so it's wonderful to know that we have been meeting your expectations. We are grateful for your recommendation and look forward to continuing to provide excellent care for your mum.


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Review from Lillie S (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels is literally what it says, we have Angels visiting my mum every day, and the support they give her is amazing. We were given a team of Angels (caregivers) who visit Mum, and these Angels are her regulars. The team of three Angels rotate throughout the week, and Mum knows who they are
and when they are coming all the time. This was really important for us as my mum can be overwhelmed when there are loads of new faces, but they have been consistent from the start. The Angels dont change, and they always communicate with us if there are any changes prior. The Angels have built an amazing relationship with Mum; they even take her out for walks, to coffee shops and libraries as without support, Mum would not be able to go out, and I and the family, were finding it very difficult to be able to get her out when she wanted.
The management and senior staff are so supportive and really understood what we were looking for. My mum is so grateful for her Angels.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you for sharing your positive feedback about Visiting Angels. We're glad to hear that your mum is receiving amazing support from our team of caregivers. At Visiting Angels, we understand the importance of building strong relationships and providing companionship as part of our service. We're happy to hear that our Angels have been consistent and able to build a meaningful relationship with your mum. Thank you for choosing Visiting Angels and please don't hesitate to reach out if you need further assistance.
Thank you for choosing Visiting Angels.


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Review from Keira H (Niece of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'll start off by saying, we have never been so satisfied with a care provider. My aunt has been with a few different providers over the years and has not been satisfied with the level of care that has been delivered. From the word go, the Visiting Angels staff were so attentive and really went above
and beyond to ensure they got every little detail my aunt needed for her daily routine. They even introduced my aunt to her caregiver before she even came to deliver the care which helped a lot as my aunt can be very anxious. The carer was very kind and the management have been very supportive to their carers. They have truly become like family.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you Keira for this kind review, this formal recognition is appreciated by us all at Visiting Angels. We train all our Angels to the highest standard to provide premium quality care. We are very proud of her and we very much treasure her and all of our Angels, for the excellent care and dedication that they provide to our clients on a daily basis. We are glad that the meet the caregiver session helped with knowing what to expect on the actual day of care.


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Review from Lorna G (Daughter-in-law of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels from Visiting Angels that attend to my mother are amazing. I cannot thank them enough for the support they have given her. The manager was so kind and always helpful whenever I have anything to report. Mum loved her from the first visit which was the assessment. All the staff are very open
about adapting the service to her needs. They have always kept me informed about her mood and what they did for her which is so helpful when there are times when me and my partner can not visit. They also have an app that the family can use to see the notes that the Angels put after each visit so we are always included and informed. I couldn't ask for anything more. Thank you Visiting Angels.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Wow, thank you Lorna for this is a wonderful review, and we receive it gratefully. We pass on all comments to our family of Angels, as we believe in reward and recognition. We thank our Angels every day for the work that they do, but to receive a formal review from a client's family member really makes quite a difference to our motivation, and we strive to even do better care for even more people.


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Review from Shonte B (Granddaughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by Visiting Angels. From the Angels, to the staff in the office, have been so attentive and always willing to help and go the extra mile. I would highly recommend them to anyone looking for care. The processes that they put in place to ensure my grandmother had the best person
looking after her, is what made all the difference, as my grandmother is used to being very independent and really wanted a carer that would still allow her to be, that. They had a caregiver meeting, which allowed my grandmother to meet the carer prior to starting care and I thought that was great. Couldn't ask for a better agency to look after my grandmother.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you Shonte for the feedback. Me and the team are very delighted to hear that you're happy with the service.


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Review from Jason C (Son of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels has provided a consistent team of excellent caregivers to support my dad who has Alzheimer's. The level of support we have received, has been simply outstanding. The care team is extremely supportive and was proactive in recommending changes to the care plan, to support my dad better.
From what I can see, the caregivers are extremely well-trained and very competent in what they do. If anything, the caregivers are more like caring for their own loved ones, rather than just doing a list of tasks on their job and leave. This is definitely a huge change from the care I've seen my dad received from other agencies.

Reply from Vincent Tan, Managing Director at Visiting Angels South East London

Thank you, Jason, for the feedback. Myself and the team are very delighted to hear that you're happy with the service.


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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Visiting Angels South East London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Visiting Angels South East London is calculated as follows: ( (139 Excellents x 5) + (3 Goods x 4) ) ÷ 142 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South East London is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Vincent

Vincent Tan

Job Title: Managing Director

Vincent is the Managing Director of Visiting Angels South East London and is responsible for the company's business development and corporate affairs. Vincent's vision is to deliver outstanding quality care and support to people in their own homes.


He and his team will be looking forward to working with the South East London Community.


Angelika

Angelika Ziemianska

Job Title: Registered Care Manager

Joined: 2022

Angelika serves as the Registered Care Manager at Visiting Angels South East London, bringing over a decade of experience in the care sector. Her career has been a remarkable journey, beginning with hands-on caregiving roles and ascending to managerial positions. Her decision to join Visiting Angels was fueled by a shared commitment to high standards, ethical principles, and a profound respect for care staff.


Driven by a deep-seated desire to positively impact lives, Angelika's approach to management is both compassionate and forward-thinking. She has experienced a wide range of care levels throughout her career and is passionately committed to elevating the standard of care beyond the norm. For Angelika, the mission extends beyond just attending to clients and their families; she places great emphasis on valuing and supporting the care staff, acknowledging the significant challenges they face in this demanding profession.


A proponent of continuous improvement, Angelika ensures that the services at Visiting Angels are in line with the latest advancements in healthcare. She holds a firm belief that exceptional care should be accessible to all, a standard of care she would expect for her own family. This philosophy stems from her understanding of the importance of delivering superior care to clients.


Furthermore, Angelika sees the care staff as the lifeblood of Visiting Angels. She believes that their well-being and appreciation are crucial, especially given the demanding nature of their work. Her leadership style is characterized by a balance of professionalism and empathy, making her a respected figure in the care community. Under her guidance, Visiting Angels South East London continues to thrive as a beacon of quality care and compassion.


Bella

Bella Hallam

Job Title: Area Development Manager

Joined: 2021

Bella started her care journey after leaving college at 18 and has a nursing background.


She went into community care before later working in surgical wards and the theatre department at the Queen’s Medical Centre before then going on to work at a local private cosmetic surgery clinic.


During the course of her career, she worked in all of our covered areas as a Carer, Field Care Supervisor and Care Coordinator for other care companies.


Chekira

Chekira Anderson

Job Title: Registered Care Manager

Joined: 2022

Chekira's care journey started when her mother was diagnosed with MS and began her journey as a carer.


Along the way, she has had the pleasure of experiencing different roles in the industry and even went on to study Adult nursing, where she then worked onwards and in the community.


Chekira has been able to see the difference when someone actually cares and has a passion for improving the quality of life, however, sometimes this can be disrupted by the issues that occur in the healthcare industry. Caregivers being overworked and not valued has made it difficult for true effective care to be delivered.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South East London to verify any information. View our terms and conditions. Visiting Angels South East London has an Enhanced Service – more info.