Right at Home Exeter and Exmouth

Suite 1001B, Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
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Top 20 award
10 16 Reviews
  • Right at Home Exeter and Exmouth, Exeter
Right at Home Exeter and Exmouth is a domiciliary care company that aims to deliver high quality, compassionate care in and around Exeter and Exmouth.

The family run business strives to make a difference in the local community, employing local people and delivering care to those who need it most. They believe in their values of trust, quality, compassion and respect, which is all part of providing the best possible care for people in their own homes.

The team is welcoming and professional, with all carers and colleagues being provided top-end training, support and qualifications. Right at Home Exeter and Exmouth looks to provide unique, tailored services to Clients so that all their personal needs can be met. Support in the home includes personal care, companionship, medication, dementia care and more...

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Care Provided by Right at Home Exeter and Exmouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie Derrick (Manager)

Funding & Fees Guide for Right at Home Exeter and Exmouth

  • Prices

  • £35.00 per hour on weekdays
    £37.00 per hour on weekends

  • Fees are the total cost to the Client - no additional charges for travel

Right at Home Exeter and Exmouth Reviews (16)

10

Right at Home Exeter and Exmouth has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home Exeter and Exmouth has 16 reviews.

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Review from Debbie C (Daughter-in-law of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Exeter provided care for my Mother in Law for the last few months of her life. Right from the initial chat and assessment I was very impressed with their professionalism. The management and all of the staff were absolutely fantastic throughout. Nothing was too much trouble for them and
they went out of their way to help whenever they could. The carers were gentle, caring, thoughtful and always found time to have a nice chat before they left. I would highly recommend this company

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

Thank you for your kind words. We are very proud of our CareGivers for their compassionate and professional approach, I know they really enjoyed visiting your Mother in Law. We are grateful to you for choosing us and we wish you all the best!


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Review from Richard T (Husband of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's disease and both of us have struggled with its effects. We have had input from Right At Home for the past six months and have been very impressed, both with the thoroughness of the initial assessment and the standard of care provided over time. My wife has one regular carer (for
two hours twice a week), and we have met several other members of staff, all of whom have been kind, reliable and resourceful. When I was seriously ill recently, RAH was able to temporarily increase its input significantly which was extremely helpful in managing the crisis.
I'd be very happy to recommend RAH.

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

It has been a pleasure supporting both of you. I know the carers enjoy the time they spend with your wife on their long visits and we are always happy to help out with any extra. Thank you very much for your kind recommendation.


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Review from Keith E (Husband of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent understanding and willing support given to both my wife and myself by the two wonderful carers provided by Right at Home during the
period under review. We consider ourselves fortunate to have had the continued assistance of these two charming and considerate ladies.

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

Thank you for the lovely words, I will pass on your compliments to our two charming ladies! Trust and respect are fundamental to building strong relationships with our Clients and we look forward to continuing to provide high quality care. All the best.


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Review from C A (Niece of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to organise carers very quickly when our Uncle came out of hospital and couldn't have wished for more helpful and caring people to deal with during this stressful time. Since then we simply can not fault how they have cared for him and we certainly feel that he now has terrific support. We definitely
feel that he is able to continue living happily and independently, which is so important to him.

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

We are very pleased that we have been able to help your Uncle feel safe and independent at home. Thank you very much for such a lovely review - I will be sure to pass this on to the great Care Givers who love their visits with your Uncle!


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Review from P P (Daughter-in-law of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted care service for holiday respite for my 94-year-old father-in-law at quite late notice. They couldn't do enough to offer help. The manager visited with the carer to introduce themselves and discuss the services needed. Everyone was very polite, friendly, caring and extremely helpful. I would
highly recommend this company and will certainly use them again. My father-in-law said everybody was lovely, he was very happy.

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

It was an absolute pleasure to support your father-in-law, even if only for a short time. I know our team would be more than happy to assist again when needed. We are glad we were able to help and thank you for your kind words. Please get in touch if the need arises again.


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Review from H M (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a wonderful, kind and caring experience with both the carers and management. They are incredibly thoughtful and understanding and provide a fantastic service to my mum. They have been a fantastic support, and we couldn't ask for better.

Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth

Thank you for your kind words. We are passionate about delivering high-quality, compassionate care to our clients and this is made possible by our fantastic team of care givers. I will make sure to share this positive review with the carers; we look forward to continuing our support and building the relationship with Mum and yourself.


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Review from Caren H (Daughter of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are brilliant and we have nothing but admiration for the whole team. Both managers and carers go above and beyond in helping our mother and have taken time to get to know her and make sure all her requirements are met. Our family feel totally relaxed in the knowledge that she is being
properly cared for and have no hesitation in recommending them. If you are looking for a care company to look after your loved ones like family, then look no further than Right at Home.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for this positive review. It is much appreciated and motivates the team to continue to live our values of high-quality care, compassion, respect and trust as we meet the growing demand for this important service in the community.


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Review from E P (Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been having Right at Home since August this year; they help with three showers a week due to my health and mobility issues.
They are extremely professional, kind, caring and helpful and make me feel completely at ease when in my house.
They go above and beyond to make sure my needs are met.
I
have two very lovely ladies who help and I have grown a lovely bond with them both.
They know exactly what routine I’d like and are always very friendly.
I was so worried about having help at home because I was a younger person and had no idea what to expect.
But this company and two ladies have really helped with the day-to-day struggles, and so glad I have their help (thank you!)
Management is exceptional and always accommodating when times aren’t quite right understanding, and very approachable.
The company is always on time, and now feel part of our family.
Thank you, Right at Home, for your help.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for the detailed Review. Feedback is very important to us; it is a gift, and this feedback meets all the criteria of context, specificity and impact- and will definitely motivate us to continue providing high-quality care aligned with the 'Right at Home' Values. Please do continue to provide feedback, both verbal and written, when appropriate - very useful indeed and much appreciated. All the best. Take care.


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Review from Kevin T (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent people, great help and very responsive.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for those kind and positive words, they confirm what we try to do; provide the highest quality care and support to you, our client/s. Very motivational for our team too. Much appreciated.


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Review from Carol P (Niece of Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes, there are people you meet in life that make a real difference to you and those you love most. From the very start, Right at Home listened to the needs of my aunt and subsequently acted accordingly. My aunt was shown great understanding, wonderful care and friendship. Every need was met. For
me, in her final week, the support we received was incredible. Thank you from the bottom of my heart for all you did. You really are 'angels'.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Beautiful words, wow! They matter a lot to us. Thank you very much and much appreciated because it confirms what we try to do and that is to provide the highest quality care and support, aligned to our company values of trust, compassion and respect. Take care and all the very best.


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Review from Sandra A (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Right at Home, from management down. The carers are excellent, high quality, perceptive and a cut above! Nothing is too much of a problem. They took us on last minute and nothing has been too much trouble. I will definitely recommend them in the future.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for your kind and positive words, your feedback is much appreciated and it is highly motivational for our team. It also confirms what we try to do, i.e. deliver the highest quality care and support to our clients based on trust, compassion and respect. Take care, best regards.


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Review from Janet H (Wife of Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the full-time carer for my husband. I had to go into hospital for an operation and was anxious about his care during my recovery period. I need not have worried. The care given by the staff at Right at Home was excellent; they were all kind and caring. They arrived on time and did everything we
asked of them and more.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for your positive feedback, it has been an absolute pleasure meeting you and providing high quality care to your husband. You mention 'reliability' such as 'arriving on time' and that element of the trust equation is very important to us, in alignment with our company values. All the very best going forward.


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Review from A A (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service. Very competent and capable cares, for whom nothing is too much trouble. Recovering after an operation and being in a wheelchair, I particularly appreciated their help with mobility and personal care. In addition, their cheerful manner helped a lot in the early post-operative days.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for your kind and positive feedback, it is highly motivational to us and the team. I am also very pleased to hear that we are 'cheerful', because that attitude is important; smiles are infectious and they lift the mood of most encounters. That positive mindset also influences our positive behaviour and delivery of the highest quality care and support. These relationships matter. Much appreciated and all the very best.


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Review from Robert T (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Owing to the mobility problems that we were both encountering at the same time, we needed home carers to look after us. In the circumstances, we were delighted to arrange for Right at Home to look after us and to do the necessary visits to give care when needed. We have found them to be an efficient
and very pleasant group of carers to deal with at all times. Accordingly, we have no hesitation in recommending their services where required.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for this feedback and the recommendation. Your kind words confirm what we are trying to do and that is to provide the highest quality care and support to our clients, aligned to our company values of trust, compassion and respect. Much appreciated and all the very best.


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Review from Lynda T (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management could not be more helpful and efficient. All of the staff we have met have been friendly and helpful. Very responsive to any change of need and we have been very happy with the service.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for your kind and positive words. This feedback is highly motivational for our team and we will strive to maintain a high-quality of delivery and support to our very special clients, like you, in a 'friendly' manner, which is very important. Much appreciated and best regards.


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Review from C H (Client) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Right at Home (Exeter and Exmouth) was my first experience of a care provider and it was excellent; it completely changed my perception of the sector for the better. Should I need care in the future, Right at Home will be my first port of call.

Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth

Thank you very much for those kind and positive words and very interesting to note that we influenced your view/s in the following manner: 'changed my perception of the sector for the better'. This is very heartening indeed and we will continue on this professional and caring trajectory. Much appreciated, best regards.


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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Right at Home Exeter and Exmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Right at Home Exeter and Exmouth is calculated as follows: ( (93 Excellents x 5) + (2 Goods x 4) ) ÷ 95 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Exeter and Exmouth is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (2)

Tony

Tony Macrae

Job Title: Owner and Managing Director

Joined: 2022

Trust, Quality, Compassion and Respect are the values Right at Home Exeter and Exmouth believe are important in delivering the best care and support for our Clients.


Based in Pynes Hill, off the A3015, Right at Home Exeter and Exmouth support a large territory, covering Exeter, Exmouth, Topsham, Budleigh Salterton and more.


Tony moved to Exeter at the beginning of 2022, with his family. With a background in managing global brands, he learnt valuable lessons about leadership, and caring for clients and staff, and now wishes to contribute more meaningfully to society and the local community, making a difference every day. Thus, Right at Home Exeter and Exmouth was launched, with the team, to provide high-quality care to those who are vulnerable in and around Exeter.


From companionship to personal care, Right at Home Exeter and Exmouth are here to help. Please get in touch with one of our friendly team if you or a loved one requires care or support.


Katie

Katie Derrick

Job Title: Registered Manager

Joined: 2022

Kate is the registered manager for Right at Home Exeter and Exmouth. She has lived in Devon for a number of years and 'feels privileged to support people in the community.' She has two young children that keep her busy and 'on her toes.'


Kate has worked in the care industry for 15 years and holds a Level 5 Diploma in Leadership and Management in elder care. Kate says "I can't see myself doing anything else, and being able to support and guide people in their time of need is very special." Kate also believes giving her team a high level of support allows them to provide the high-quality care Right at Home Exeter and Exmouth Client deserve.


Frequently Asked Questions about Right at Home Exeter and Exmouth

What Type of Services does Right at Home Exeter and Exmouth offer?

Right at Home Exeter and Exmouth offers Home Care.

How many Carers does Right at Home Exeter and Exmouth employ?

Right at Home Exeter and Exmouth employs 1 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Exeter and Exmouth to verify any information. View our terms and conditions. Right at Home Exeter and Exmouth has an Enhanced Service – more info.